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Lighten Pitch Deck

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A Connected Way Forward

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Lighten Pitch Deck

  1. 1. lighten A Connected Way Forward
  2. 2. All People Go Through Difficult Times
  3. 3. A Well-known Problem Social service organizations create and maintain many different community resource directories. Each organization applies similar resources and effort against a shared issue, but there is no shared knowledge. Although they share similar goals, challenges, and help-seeking populations, these efforts work in isolation of each other.
  4. 4. For both Help Seekers and Service Providers, accurate referral information makes all the difference.
  5. 5. WHERE DOES THE INFORMATION LIVE NOW?
  6. 6. Where Does the Information Live Now? (All are opaque, difficult to keep current, inaccessible to the public and often other service providers.) • internal PDFs, word documents, and spreadsheets • printed resource guides • filing cabinets • a single employee's computer, or scattered across multiple employee's computers • internal contract management systems • the minds of individual employees
  7. 7. HOW IS IT MAINTAINED?
  8. 8. How is it Maintained? For a guide with 175 entries, this process takes approximately 3 months of full-time labor. Based on the typical SF government employee salary, this represents a cost of about $23,240 and 480 hours per department. Many departments simply don’t have these resources, even if they must publish a guide. • Blast emails that no one answers • Follow-up calls that no one answers • Handwritten note-taking on personal files • Individual inference based on field experience
  9. 9. ¯_(ツ)_/¯ So, how can anyone know if this information is even accurate? ¯_(ツ)_/¯ There’s no way to know.
  10. 10. This lack of organization and structure has a direct effect on the social services landscape, which looks something like this: HOW DOES THIS AFFECT THE COMMUNITY?
  11. 11. HOW DOES THIS AFFECT THE COMMUNITY? • Individuals seeking help are left to navigate confusing lists of resources that may or may not lead them to what they need. • Social workers and others must master multiple lists of competing information, making it difficult to connect their clients to the relevant help. • Community development initiatives, both government and non-profit, are left paying for new research to inventory and understand the state of their community resources.
  12. 12. HOW DOES THIS AFFECT THE COMMUNITY? • The act of seeking help becomes a burden on the help-seeker, who is often seeking public services because of an urgent need. Instead of helping it’s most needful citizens, this system burdens them with unnecessary hardship. • The current system also creates an unnecessary burden on public service workers in government, who must spend large amounts of time on paperwork and phone campaigns instead of serving their help-seeking clients.
  13. 13. SO WHAT IS THE SOLUTION?
  14. 14. AN INTERCONNECTED SYSTEM WHERE INFORMATION CAN BE AUTOMATICALLY UPDATED, SHARED, AND TRACKED THROUGH A SET OF COMMON STANDARDS.
  15. 15. Target User Relationships lighten
  16. 16. A Connected Way Forward: Interoperability
  17. 17. A Connected Way Forward: Interoperability Although this is the same organization across these three guides, the information provided varies considerably.
  18. 18. A Connected Way Forward: Universal Data Spec
  19. 19. A Connected Way Forward: Universal Data Spec
  20. 20. A Connected Way Forward: Lightweight API
  21. 21. A Connected Way Forward: Lightweight API
  22. 22. A Connected Way Forward: Trusted Data Information about when record was last updated, who updated it, and what the changes were clearly displayed and tracked by the system.
  23. 23. THROUGH THIS APPROACH, WE ARE BUILDING A NEW LANDSCAPE:
  24. 24. A transparent, interconnected web of services where updates are shared across the network in real time.
  25. 25. What Success Looks Like For Us: Trusted Data Inter- operability Lightweight API Universal Data Spec
  26. 26. What Success Looks Like for Our Clients: Trusted Data One Stop Help Personalized Referrals Situational Search
  27. 27. How is Success Measured? • Analytics to set benchmarks and expose patterns • User and Quality Assurance Testing • Stakeholder involvement and satisfaction • Ongoing research to track how our product is affecting the landscape • Widespread adoption
  28. 28. Goals for Q2 2016 • Finish our beta site to demonstrate interoperability • Create a sustainable business plan • Acquire funding to accelerate development • Acquire additional social service agency partners
  29. 29. Who Do We Need To Succeed? • Business Advisors • Dedicated Team to Build, Deliver, and Maintain the Product • Data Modelling and Marketing Professionals • Social Service Agency & Government Partners
  30. 30. Design Deborah Sherwin Engineering Thomas Rutledge Monique Baena-Tan Front End Development ValJean Clark Marketing Jarrett OBrien Business Consulting Jarrett O’Brien John Barbuto Technical Co-Founder DevOps, Engineering April Steed WHO ARE WE? Founder UX Design UX Design
  31. 31. CONTACT (website forthcoming) Special Thanks to: aprilsteed@gmail.com THANKS FOR LISTENING

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