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Tracking
Guest Activity
via your CRM
APPYHOTEL.com
(1)
Navigate to the “Members” section within the “Guests”
dropdown menu
(2)
View each members individual activity by clicking “View”
(3)
View the number of unique ‘Guests’ that have logged in or
the number of ‘Activities’ that they have performed.
(4)
The table below shows the information as a metric for the
same selected time period.
Allows you to compare between the...
(5)
View each member’s individual booking and spending history
within their ‘Activity Log.’
(6)
Each time a member submits feedback or completes a guest survey
through the hotel app, that activity is recorded in th...
(7)
Set up automatic rewards
within your AppyRewards
Loyalty Program for using
your hotel app.
[Click here] for more detai...
Congrats!
You have can successfully
use your CRM to learn
more about guest activity.
Need more help?
1) Visit our blog
2) ...
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Using Appy Hotel's CRM to track Guest Activity - AppyHotel.com

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Using Appy Hotel's CRM to track Guest Activity - AppyHotel.com

  1. 1. Tracking Guest Activity via your CRM APPYHOTEL.com
  2. 2. (1) Navigate to the “Members” section within the “Guests” dropdown menu
  3. 3. (2) View each members individual activity by clicking “View”
  4. 4. (3) View the number of unique ‘Guests’ that have logged in or the number of ‘Activities’ that they have performed.
  5. 5. (4) The table below shows the information as a metric for the same selected time period. Allows you to compare between the current time period and the previous one.
  6. 6. (5) View each member’s individual booking and spending history within their ‘Activity Log.’
  7. 7. (6) Each time a member submits feedback or completes a guest survey through the hotel app, that activity is recorded in their profile’s activity log.
  8. 8. (7) Set up automatic rewards within your AppyRewards Loyalty Program for using your hotel app. [Click here] for more details on setting up AppyRewards for actions.
  9. 9. Congrats! You have can successfully use your CRM to learn more about guest activity. Need more help? 1) Visit our blog 2) Visit our support forum 3) email: help@appyhotel.com

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