1.
Make a
Customer, not a
Sale

2.
Do you know it’s all about
your customers:
“The reason for your RISE
and FALL."

3.
Here is a Short Story showcasing Conversation b/w Customer Support and
Client.
Hello Sir,
How Can I
help You?

4.
Sir, it's better to
call your power
supply company,
we can’t help you
in this matter“.
Here is a Short Story showcasing Conversation b/w Customer Support and
Client.

5.
Kindly send a
mail to the
company
describing the
issue.
Here is a Short Story showcasing Conversation b/w Customer Support and
Client.

6.
W hat is the End Resul t???
Ultimately, your comp any is
har med the most:
• L oss of Customer s
• L oss of Reputation.

7.
K e e p i n M i nd t h e s e Go l d en R ul e s
f o r E x c e l l e nt
Cus t o m er Sup p or t
• Empathy.
• Be Human.
• Go an Extra Mile.
• Honesty is the only Policy.
• Say yes, whenever possible.
• Learn how to apologize well.

8.
Maintaining Online Reputation
As it takes “20 years to build a reputation and just five
minutes to ruin it.”
Just Be:
• Be transparent
• Respond to every Review
• Collect as many reviews as
possible

9.
“Customer Service is not a
Department, it’s an Attitude.”
“Get closer than ever to your
customers, so close that you tell
them what they need well before
they realize it themselves.”

10.
It’s all about your customers - the
reason for your rise and fall.
Keep them happy and satisfied, and
they’ll upturn your longevity.
For Information, Check out this
Infographic: Customer Support

11.
This Information is Shared by
Apixel IT Support