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Make a customer, Not a Sale

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Understanding the Importance of a Good Customer Service. As it’s all about your customers - the reason for your rise and fall. Keep them happy and satisfied, and they’ll upturn your longevity.

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Make a customer, Not a Sale

  1. 1. Make a Customer, not a Sale
  2. 2. Do you know it’s all about your customers: “The reason for your RISE and FALL."
  3. 3. Here is a Short Story showcasing Conversation b/w Customer Support and Client. Hello Sir, How Can I help You?
  4. 4. Sir, it's better to call your power supply company, we can’t help you in this matter“. Here is a Short Story showcasing Conversation b/w Customer Support and Client.
  5. 5. Kindly send a mail to the company describing the issue. Here is a Short Story showcasing Conversation b/w Customer Support and Client.
  6. 6. W hat is the End Resul t??? Ultimately, your comp any is har med the most: • L oss of Customer s • L oss of Reputation.
  7. 7. K e e p i n M i nd t h e s e Go l d en R ul e s f o r E x c e l l e nt Cus t o m er Sup p or t • Empathy. • Be Human. • Go an Extra Mile. • Honesty is the only Policy. • Say yes, whenever possible. • Learn how to apologize well.
  8. 8. Maintaining Online Reputation As it takes “20 years to build a reputation and just five minutes to ruin it.” Just Be: • Be transparent • Respond to every Review • Collect as many reviews as possible
  9. 9. “Customer Service is not a Department, it’s an Attitude.” “Get closer than ever to your customers, so close that you tell them what they need well before they realize it themselves.”
  10. 10. It’s all about your customers - the reason for your rise and fall. Keep them happy and satisfied, and they’ll upturn your longevity. For Information, Check out this Infographic: Customer Support
  11. 11. This Information is Shared by Apixel IT Support

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