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Make a customer, Not a Sale

Understanding the Importance of a Good Customer Service. As it’s all about your customers - the reason for your rise and fall. Keep them happy and satisfied, and they’ll upturn your longevity.

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Make a
Customer, not a
Sale
Do you know it’s all about
your customers:
“The reason for your RISE
and FALL."
Here is a Short Story showcasing Conversation b/w Customer Support and
Client.
Hello Sir,
How Can I
help You?
Sir, it's better to
call your power
supply company,
we can’t help you
in this matter“.
Here is a Short Story showcasing Conversation b/w Customer Support and
Client.
Kindly send a
mail to the
company
describing the
issue.
Here is a Short Story showcasing Conversation b/w Customer Support and
Client.
W hat is the End Resul t???
Ultimately, your comp any is
har med the most:
• L oss of Customer s
• L oss of Reputation.
K e e p i n M i nd t h e s e Go l d en R ul e s
f o r E x c e l l e nt
Cus t o m er Sup p or t
• Empathy.
• Be Human.
• Go an Extra Mile.
• Honesty is the only Policy.
• Say yes, whenever possible.
• Learn how to apologize well.
Maintaining Online Reputation
As it takes “20 years to build a reputation and just five
minutes to ruin it.”
Just Be:
• Be transparent
• Respond to every Review
• Collect as many reviews as
possible
“Customer Service is not a
Department, it’s an Attitude.”
“Get closer than ever to your
customers, so close that you tell
them what they need well before
they realize it themselves.”
It’s all about your customers - the
reason for your rise and fall.
Keep them happy and satisfied, and
they’ll upturn your longevity.
For Information, Check out this
Infographic: Customer Support
This Information is Shared by
Apixel IT Support

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Make a customer, Not a Sale

  • 2. Do you know it’s all about your customers: “The reason for your RISE and FALL."
  • 3. Here is a Short Story showcasing Conversation b/w Customer Support and Client. Hello Sir, How Can I help You?
  • 4. Sir, it's better to call your power supply company, we can’t help you in this matter“. Here is a Short Story showcasing Conversation b/w Customer Support and Client.
  • 5. Kindly send a mail to the company describing the issue. Here is a Short Story showcasing Conversation b/w Customer Support and Client.
  • 6. W hat is the End Resul t??? Ultimately, your comp any is har med the most: • L oss of Customer s • L oss of Reputation.
  • 7. K e e p i n M i nd t h e s e Go l d en R ul e s f o r E x c e l l e nt Cus t o m er Sup p or t • Empathy. • Be Human. • Go an Extra Mile. • Honesty is the only Policy. • Say yes, whenever possible. • Learn how to apologize well.
  • 8. Maintaining Online Reputation As it takes “20 years to build a reputation and just five minutes to ruin it.” Just Be: • Be transparent • Respond to every Review • Collect as many reviews as possible
  • 9. “Customer Service is not a Department, it’s an Attitude.” “Get closer than ever to your customers, so close that you tell them what they need well before they realize it themselves.”
  • 10. It’s all about your customers - the reason for your rise and fall. Keep them happy and satisfied, and they’ll upturn your longevity. For Information, Check out this Infographic: Customer Support
  • 11. This Information is Shared by Apixel IT Support