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Professional Curriculum Vitae - LinkedIn version

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Professional Curriculum Vitae - LinkedIn version

  1. 1. Professional Curriculum Vitae Mr Anton van den Oever Professional Work Experience IVECO South Africa (Pty) Ltd, Johannesburg, South Africa 2011 – 30/11/2014 Designation: Export Sale Manager Responsibilities:  Vehicle sales to the right hand drive Export Markets outside of South Africa, the territory consisted of seven countries, sixteen dealerships, as well as Key Account Clients within the Southern Africa region, including Mauritius, Seychelles and Madagascar (LHD).  Administer all sales activities for all Export Vehicles of IVECO and ensure the achievement of all Export Sales Targets and analyse all company objectives and negotiate on prices to achieve maximum sales volumes.  Maintain IVECO Export Dealers within the assign territories and perform regular visits to all sites, provide required training to all staff and forecast all sales volume for various projects whilst maintaining knowledge on the IVECO product range.  Assist to prepare territory budgets, AVP’s and recommend appropriate Export Dealers for all assign regions while designing organisation projects and facilitate in sales.  Develop all objectives and goals for Export Market Sales and net revenue for all Export activities and implement all new product launches to achieve all sales objectives.  Design all required marketing and sales program for the Export Territory and maintain knowledge on all competitor products and participate in various exhibitions and seminars.  Analyse all market and country reports to identify new business opportunities to expand business and maintain an efficient portfolio.  Collaborate with the Marketing and Network Departments to analyse all market activities and manage all communication with the Technical Department to perform various tests on products and ensure optimal quality of all products to ensure maximum reliability and customer satisfaction.  Develop and maintain professional relationships with all clients and analyse all customer requirements to meet the clients’ expectations.  Prepare all contracts with suppliers and distributors in accordance with IVECO’s policies.  Evaluate all sales and service programs to establish appropriate product requirements.  Maintain professional relationships with all customers, distributors and suppliers. IVECO South Africa (Pty) Ltd, Johannesburg, South Africa 2009 - 2011 Designation: Product Support Manager Responsibilities:  Key Accounts Technical Manager for the bus division (Putco), managing dealer and depot performance management, training and development of staff.  Duties include assisting the bus depot network with technical difficulties, compiling services bulletins and recall campaigns.  All parts queries, running of recall campaigns, all warranty claims.  Assist the dealer network with technical problems, whilst handling customer complaints, and overseeing the Oosthuizens fleet relating to technical issues.  Dealer qualitative criteria audits and dealer warranty audits. Truck City, Port Elizabeth, South Africa 2008 - 2009 Designation: After Sales Manager Responsibilities:  Build, lead, motivate and develop a team of 15 staff to achieve their objectives.
  2. 2.  To manage all Service and Technical aspects for the full range of IVECO products with the objective of achieving the set targets.  To assist with the facilitation and implementation of after sales marketing related activities, manage, handle and achieve the aim of upholding retail levels and maximize customer satisfaction.  Assist with after-sales related market research and recommend improvement measures with the aim of continuously enhancing customer satisfaction.  Formulate department budget, conduct operative planning, develop and use various reporting tools to facilitate the department planning and controlling.  Plan, develop, and monitor dealer service and parts stock levels.  Administer and manage all aspects of customer complaints.  Assist with After Sales Business development of Service, Sales and Marketing, handle key supplier relationships.  Enhance customer satisfaction by providing effective training to workshop staff and resolving technical problems.  Guide after hours recovery/assistance service to find best resolution to specific customer issues and breakdowns. 24/7 365 days a year. IVECO South Africa (Pty) Ltd, Johannesburg, South Africa 2004 - 2008 Designation: Product Support Manager Responsibilities:  Assisting the dealer network with technical problems, managing customer complaints.  Manage and oversee Key Account fleets with regards to technical issues, carrying out dealer qualitative criteria audits and dealer warranty audits. Truck City, Cape Town, South Africa 2002 - 2004 Designation: Technician and Working Foreman Responsibilities:  General and major repairs to the IVECO product, running the engine, differentials and gearbox re-builds.  Responsible for running the workshop during the weekends, 24hr roadside assistance, and training of apprentices.  Major fault diagnosing on Iveco MUX systems McCarthy Motors, Cape Town, South Africa 1998 - 2002 Designation: Technician Responsibilities:  General and major vehicle maintenance and repairs on the Mercedes Benz, Chrysler, Jeep, Dodge, Mitsubishi and Honda product ranges.  Responsible for gearbox, differentials and engine re-builds, in addition to acting as a fault finding specialist.  Acting Service Advisor when required and conducted myself as the team leader of 10 staff members. Education Online per lo sviluppo delle soft skills di Impiegati e Professional, Fiat Group, 2010 Guiding Team and Individual Actions, Fiat Group, 2010 Managing Change: Process and Tools, Fiat Group, 2010
  3. 3. Developing an Interpersonal Communication Strategy, Fiat Group, 2010 3 Essential Levers for Building a Winning Co-operation, Fiat Group, 2010 3 Routes to Good Communication, Fiat Group, 2010 Effective Decision Making, Fiat Group, 2010 Fostering and Maintaining Motivation, Fiat Group, 2010 The 12 Guidelines of Effective Time Management, Fiat Group, 2010 The Manager/ Communicator, Fiat Group, 2010 Focusing on Your Priorities, Fiat Group, 2009 Iveco United Kingdom Training, 2004 Supervisory and Leadership Skills, Durban Institute of Technology, 2003 Level 4 Technician, Daimler Chrysler South Africa, 2001 Matric, Bellville Technical High School, 1997 Languages - English - Afrikaans - Currently studying French

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