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When the Tail doesn't Wag the Dog - Chasing Outcomes rather than Agile

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Talk delivered by Antoinette Coetzee at the Business Agility Conference (NYC) 2020

Abstract:
In 2019 a pharma giant decided to “pilot Agile” in their clinical research division. Eight teams of between 80 and 100 people started, assisted by a group of highly experienced agile coaches. One by one the pilots were cancelled by the leaders. Only two survived and concluded successfully. Did it mean the teams were Agile in the conventional sense? Not by a long shot. Did it mean they were more successful? Absolutely! Rework that was costing the company hundreds of thousands of euros were just one of the many things that changed.

In this session we will explore the tale of the successful pilot, focusing on the role, attitude and learnings of the leaders, how they engaged with the pilot, their teams, and the coach and what they did that lead to the successful outcome.

Published in: Leadership & Management
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When the Tail doesn't Wag the Dog - Chasing Outcomes rather than Agile

  1. 1. When the Tail doesn't Wag the Dog Coaching for Agility BY ANTOINETTE COETZEE Business Agility Conference NYC 2020
  2. 2. Z I M C O R E H U B S | D E S I G N T H I N K I N G@ a n t o i n e t t e C o e t It started off so well… March 2019
  3. 3. You cannot coach someone who is not in the room @ a n t o i n e t t e C o e t
  4. 4. Z I M C O R E H U B S | D E S I G N T H I N K I N G Total contact time? 3 days @ a n t o i n e t t e C o e t
  5. 5. Z I M C O R E H U B S | D E S I G N T H I N K I N G@ a n t o i n e t t e C o e t
  6. 6. Main Focus Areas Rework Virtual Collaboration Work Overload @ a n t o i n e t t e C o e t
  7. 7. Z I M C O R E H U B S | D E S I G N T H I N K I N G@ a n t o i n e t t e C o e t 12 Experiments Agile practices Collaboration Ways of working
  8. 8. Agile is as Agile does: model the behavior you are looking to cultivate @ a n t o i n e t t e C o e t
  9. 9. Z I M C O R E H U B S | D E S I G N T H I N K I N G@ a n t o i n e t t e C o e t I see a bad moon arisin’… May 2019
  10. 10. Z I M C O R E H U B S | D E S I G N T H I N K I N G Lugano @ a n t o i n e t t e C o e t June 2019
  11. 11. @ a n t o i n e t t e C o e t
  12. 12. How do I add the most value to this wonderful team? I SIMPLY ASKED: @ a n t o i n e t t e C o e t
  13. 13. There is no textbook definition of what agility looks like for a team, for an organisation, or an industry. NOBODY knows, and even if somebody did, by tomorrow it will look different. @ a n t o i n e t t e C o e t
  14. 14. Let go of Agile as a goal and use it as a TOOL @ a n t o i n e t t e C o e t
  15. 15. So what did we do that worked? @ a n t o i n e t t e C o e t
  16. 16. Z I M C O R E H U B S | D E S I G N T H I N K I N G@ a n t o i n e t t e C o e t So long, Marianne. September 2019
  17. 17. The impact? Dramatically reduced rework @ a n t o i n e t t e C o e t Reduced turn-around time Focus on the right things Psychological safety Continuous improvement Collaboration
  18. 18. Major Impediments Geographical spread Matrix org Agility in strategy and execs Too many initiatives @ a n t o i n e t t e C o e t
  19. 19. If your desire is to be told how to become Agile, you are not ready for it. @ a n t o i n e t t e C o e t
  20. 20. As a leader, how can you get the biggest ROI on coaching? • Be involved • Make sure there is chemistry and relationship • Create an appetite for coaching • Be clear on what you want out of the coaching effort @ a n t o i n e t t e C o e t • Be brave and willing to change yourself first • Be open to giving and receiving feedback • It is your money; you choose how to spend it
  21. 21. “If you have come here to help me you are wasting your time, but if you have come because your liberation is bound up with mine, then let us work together.” ― Lilla Watson @ a n t o i n e t t e C o e t
  22. 22. Thank you! antoinette@justplainagile.co.za justplainagile.co.za @AntoinetteCoet

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