Type of ChangesNormal Change• Relates to all default changes. All new changes must follow the normal process unless they flagged as one of the other type of changes.Standard Change• Related to the changes that are: • repeatable, pre-authorized, and low risk.• Their related tasks are understood and executed regularly.Emergency Change• Relates to the changes raised to fix an immediate fault with critical system. [usually raised through incident management]
CM Process Activities Raise Closure Review CM Process ActivitiesImplementation Approval Scheduling
CM Process Activities DescriptionRaise•Usually originating within a business unit, a change is raised via the Request For Change. This document provides all of the information needed to raise, assess and review the work and initiate the change.Review•Review and analyze the components affected by the change, their interactions and the resources required to complete the work.Approval•This activity is performed by the Change Advisory Board (CAB). The group advises on whether the work should go ahead based on a number of key aspects called the 7 Rs.Scheduling•The timing of the change will depend on several factors, including resource availability, the organizations risk appetite, change freezes and other on-going activities.Implementation•The change is implemented based on defined & approved instructions.Closure•The status of implemented change.
Change Management 7 R’sProvides an easy way to remember the aspects to be considered before approval of any change.
7R’s Questionnaire Who raised the Change? What is the What are the Relationship with Reasons for the other changes? Change? Essential Aspects Who is Responsible for What is the build, test, and Return?implementation? What Resources are required to What are the deliver the associated Risks? change?