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10 Things to Look for When Choosing an Answering Service Company


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The 10 things to look for when choosing an answering service company are:

1. 24/7 Professional Phone Answering
2. U.S. Based
3. Experienced Track Record
4. Bi-Lingual
5. Local and Toll Free Numbers
6. Web-Integrated Solutions
7. Interactive Voice Response Enabled
8. Custom Message Delivery
9. Single Point of Contact
10. High Staff Retention Rate

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10 Things to Look for When Choosing an Answering Service Company

  1. 1. 10 Things to Look For When Choosing an Answering Service Company
  2. 2. 10 Things To Look For When Choosing An Answering Service Company <ul><li>24/7 Professional Phone Answering </li></ul><ul><li>U.S. Based </li></ul><ul><li>Experienced Track Record </li></ul><ul><li>Bi-Lingual </li></ul><ul><li>Local and Toll Free Numbers – Free </li></ul><ul><li>6. Web-Integrated Solutions </li></ul><ul><li>7. Interactive Voice Response Enabled </li></ul><ul><li>8. Custom Message Delivery </li></ul><ul><li>9. Single Point of Contact </li></ul><ul><li>10. High Staff Retention Rate </li></ul>
  3. 3. #1: 24/7 Professional Live Phone Answering <ul><li>Look for a 24/7 Live Phone Answering offering. No matter your business hours, your phone line can be answered by a professional representative 24 hours a day, 7 days a week if you choose the right Answering Service. Your staff may be sleeping, but you can rest assured that a friendly voice will quickly and efficiently answer your phone line at all hours of the day or night. This would include holidays, and Snow Days! </li></ul>
  4. 4. #2: U.S. Based <ul><li>Some Answering Services are criticized for hiring staff that does not speak fluent English and seems to stumble through reading a script, but not us! We source our phone agents from within the U.S. and each understands the sometimes strange wordings of colloquialisms of the English language. </li></ul>
  5. 5. #3: Experienced Track Record <ul><li>When looking for an Answering Service Company, make sure to research how long they have been in business. Have they recently started? If so, all the bugs may not yet have been worked out of their technology or phone agent hiring and training processes. Our company has decades of experience handling calls and delivering quality service. </li></ul>
  6. 6. #4: Bi-Lingual <ul><li>Answering Service Care’s phone operators are bi-lingual. Many are native speakers that speak both English and Spanish. All speak English and Spanish fluently. If you prefer that your calls be answered in Spanish, please let us know. Looking for a bi-lingual Answering Service Company that is able to handle calls in English and another major language, specifically that of a target market or large minority group, is important in making sure all calls are handled professionally and with clarity. </li></ul>
  7. 7. #5: Local and Toll Free Numbers – Free <ul><li>Having an 800 number can be seen as the extra professional edge on a business card or business sign. Callers know that they can reach your company free of charge when they see “800” in a phone number. An Answering Service Company who offers you an 800# for free is adding value to your account and shows a concern for your business. Answering Service Care offers our clients a free local number and/or a free toll free number! </li></ul>
  8. 8. #6: Web-Integrated Solutions <ul><li>Answering Service Companies who offer Integrated Web Solutions understand the needs of today’s interconnected marketplace. Web integration allows live telephone operators to handle your calls and record important data through the computer. This solution should be fully customizable to your exact needs and wants and should be secure with limited access. </li></ul>
  9. 9. #7: Interactive Voice Response <ul><li>Although we believe in a live personalized touch, some clients prefer Interactive Voice Response (IVR) as a solution to their Answering Service needs. IVR refers to a feature that allows customers who call in to interact with a computerized system of responses through voice recognition or dialing on a telephone keypad. Both customers and Answering Service clients enjoy being able to reach a live human when needed, but you may find it more to your needs to have Interactive Voice Response as an option. </li></ul>
  10. 10. #8: Custom Message Delivery <ul><li>If you have ever received a generic mass-mailed “Happy Holidays” card you understand the importance of customization. Your Answering Service Company should be able to customize your message to give you an edge over your competition. You should have the option of receiving messages by cell phone, as either voice or text, through an alpha-numeric pager, by email, or by fax and should have access to your message 24 hours a day, 365 days a year to send instantly or save for later! </li></ul>
  11. 11. #9: Single Point of Contact <ul><li>To ensure efficiency and accuracy in all issues concerning your business, your Answering Service Company should provide a single point of contact . Nothing should get lost in the translation between multiple company contacts. Additionally, building a relationship with your representative is part of what ensures good service. We provide a Client Care Team to each client to treat you as part of a family. Each member of the three or four person team becomes familiar with your specific needs and wants and their mission is to help your company thrive. </li></ul>
  12. 12. #10: Staff Retention <ul><li>Although every company experiences some level of turnover, you want to make sure that your Answering Service Company is not a revolving door of new faces. After you have built a relationship with your Client Care Team and are familiar with your Point of Contact, you will want to continue the relationship into the future. Low staff retention may also be a warning sign of other problems in a company such as financial troubles, inefficient management, or lack of training. Asking questions before choosing your Answering Service Company helps to ensure you have a longstanding partnership that you can build over time. </li></ul>
  13. 13. Answering Service Care by GlobalResponse <ul><li>Answering Service Care was founded 37 years ago in 1974 and has remained family owned and operated ever since. Our clients are happy and we emphasize loyalty to our customers. Our philosophy is simple. We stay current with the latest technology, but never lose the classic standby – the human touch. </li></ul>
  14. 14. 10 Things To Look For When Choosing An Answering Service Company Contact Answer Service Care today by phone (800) 430-6511 or talk to a live agent: chat now