SuiteCX: Bring Your Customers Into the Relationship

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suitecx is a portfolio of tools that enable companies to become more customer centric and improve the ability of sales and marketing professionals to improve their company's bottom line.

suitecx is made up of four products:
diagnosticcx
visualizecx
precisioncx
automatecx

Our team of experts provides customer experience management consulting and ongoing services, helping first to identify the gaps in your organization, processes, information and technology. Then we look across your customer's journey to identify what works and what doesn't from the customer perspective. Finally we help identify a set of prioritized initiatives to help companies take the necessary steps towards customer centricity.

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SuiteCX: Bring Your Customers Into the Relationship

  1. 1. Bring your customers into the relationship.
  2. 2. Customers feel less and less loyal to companies these days.
  3. 3. If their experience is bad, they will not hesitate to go to a competitor
  4. 4. They have more power than ever to voice their displeasure and have it be heard
  5. 5. Not getting your customer experience right could cost you millions
  6. 6. The money you spend on solutions isn’t enough to bridge the gap if you don’t have a customer-centric strategy
  7. 7. Your solutions are part of the problem!
  8. 8. There are gaps between Sales and Marketing
  9. 9. There are gaps between the tools used by these groups
  10. 10. Tools get implemented in silos, processes are inflexible, and employees get frustrated. And the customer experience gets lost along the way
  11. 11. suitecx: the glue that binds the customer experience together
  12. 12. suitecx is comprised of four components
  13. 13. diagnosticcx: Understand where you are succeeding or failing in your employees’ and customers’ eyes
  14. 14. visualizecx: See what the customer experience looks like, and where all the data goes
  15. 15. precisioncx: Develop targeted marketing campaigns that nurture customers along the ideal journey
  16. 16. automatecx: Ensure the tools you have in place operate according to customer-centric principles
  17. 17. Save me money! Eliminate wasted communications and avoid repeating mistakes Save me time! Implement logical campaign work flows that give your customers the right message at the right time Save my customers! Improve your customer experience at all touch points and enhance customer retention
  18. 18. Bring your customers into the relationship. Contact us for a demo today suitecx.com / @custaholic

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