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ripple effect
group AITD May2015
Anne Bartlett-Bragg
Learning in the workplace of the future
• 5 emerging mega-trends
• The impact for organisational
learning
The New Normal - the Age of Transition
What 3 issues concern

you the most about the future of
learning?
The new normal: 5 mega-trends
1
Nature of work
New office designs
New roles
New organisational structures
Office re-designs
• Activity-based working
• Flexible ways of working
• Rise of the freelancers
• Creating new learning landscapes
One team decides to run a brainstorming session in a
dedicated conference room, dialing in team members who
work away from the office.
Another team prefers to socialise and discuss ideas in one
of the informal workspaces - all their notes are easily
transferred across the company’s intranet and different
devices.
Katie sets an innovation challenge to make the company
more sustainable and shares it on the companies
enterprise social network.
Everyone – in the office, branches and remote workers -
can access the innovation ideas from anywhere, on any
device, and vote for the concepts they would like to see
implemented.
The best idea is presented at the monthly innovation
meeting, for further prioritisation and feedback. With the
help of the enterprise social network, Katie can allocate
tasks and track its impact on the company.
All the ideas are gathered on the enterprise social network
and also displayed on interactive digital walls found in
different workspaces across the office.
If our offices are being re-designed, why are we still building classrooms?
Digital organisational structures
The Digital Workplace 2015: http://www.digital-workplace-trends.com/
Changing structures - Changing roles
New C-Suite roles:
New IT team roles:
Chief Innovation Officer
CIO*
Chief People Experience
Officer
CPXO
Chief Data Officer
CDO*
Chief Digital Officer
CDO*
Chief Customer
Experience Officer
CCXO
Chief Customer
Experience Officer
CCXO
Chief Anthropologist
CA
Behavioural
Psychologist
Science Fiction Writer
Digital Ethnographer
User-experience (UX)
Engineer
Artist Cultural Anthropologist
Any role that can be AI’d or automated!!
What jobs will become obsolete in the next 5 yrs?
• 44 per cent or 5.1 million current Australian
jobs are at risk from digital disruption in 20
years.





• The top 3 at risk are:

• accountants,
• cashiers and
• administration workers
What about workplace trainers?
Meet Nao !
Nao works at the Bank of Tokyo

can understand and answer customer questions
in Japanese, Chinese and English.
PWC 2015
Smart Move: Future-proofing Australia’s workforce by growing skills in science, technology, engineering and maths (STEM)

http://www.pwc.com.au/about-us/stem/index.htm

What workers want
Steelcase 360: What workers want
A complex mix of generations
“They don’t want a career, they want an experience.”
Millennials
Question: 

How is L & D responding to these trends?
2
Technology
Mobile & ubiquitous
Wearable & Internet of Things
Architecture & infrastructures
Dash Smart In-Ear Headphones
Emotiv headband
Google Glass
Narrative Clip
Smart watch
NFC ring
FitBit Flex
Lecha shoes
Google contact lens
Omsignal
New technologies in action
• The API evolution / revolution
• Cloud-based everything
• Storage of massive data / files
• Connected sensors
• Internet of Things
• Device ecosystem: 

from BYOD to WYOD
Technology architecture & infrastructures
How does learning adapt to new technologies?
“Technology is less consequential to learning
impact than the importance of a pedagogical
framework to successfully integrate new
technologies into learning environments.’’
Anne Bartlett-Bragg, 2013, 

PhD thesis: The Adult Learners’ Experience of Self-Publishing
Master / Apprentice
• Expert - novice
relationship

• Age differential

• Transfer of expertise

• Unequal power
relationship

Relationship centred
• Shared experiences

• Shared problem-solving

• MKOs

• Shifting power relationships

• Mutual respect

•
Teaching & learner centred
• Power relationship exists

• Focused on transmission of
knowledge

• Pre-determined outcomes

• Competency / skill acquisition

3
Nature of learning
Learning analytics
Design thinking
MOOCs & Gamification

Social learning
Understanding learning in context: 

application of 70:20:10
Continuous Learning Approach
Source: Bersin by Deloitte, Re-imagining L&D capabilities to
drive continuous learning, 2015.
‘Unlike traditional training, 

continuous learning should be 

a process rather than 

a series of programs’
• Self-directed
• Self-regulatory
• Freelance & specialised
The rise of the empowered worker/learner
Towards Maturity, 2014: The Learners Voice
Design Thinking vs Instructional Design
• People analytics
• Learning analytics
• Combined insights = Predictive
analytics
Analytics: Beyond clicks & completions
Analytics: Beyond clicks & completions
Microsoft’s approach





















MOOCs Mature
Curated MOOC catalogues - 

Bank of America
towards sustainable engagement to 

motivate actions.
From leaderboards & badges
Gamification gets serious
Section Title
Subtitle

https://www.youtube.com/watch?v=bGJSEEx2pXc
https://www.youtube.com/watch?v=RDiZOnzajNU
https://www.youtube.com/watch?v=2lXh2n0aPyw
https://www.youtube.com/watch?v=JOHVVwqjeFo
Challenge: What is driving people to take action?
New ways of working require
new ways of learning
https://www.flickr.com/photos/davegray/sets/72157626546771488/
Q: What new roles will we see in L & D?
Design thinking
specialists
Technologists
Hackers
Curators
Educational
Psychologists
Relationship Managers Engagement specialists
Communications
Generalists
Learning Experience
(LX) Designers
New business models
Shared economy
Freelance economy
Platform thinking
Start-up mindsets
4
Holocracy
Question:
How would you re-invent the L & D department?
My 6 C’s for the future educator:

• Connector (of people)
• Collector (of resources)
• Curator (of content)
• Convenor (of learning events)
• Conversationalist
• Co-ordinator
5
Connected Educator
Organisational API integrator
Collector & Curator
Convenor & Co-ordinator
Conversationalist

Anne Bartlett-Bragg, 2013, 

PhD Thesis: The Adult Learner’s Experience of Self-Publishing
The extinction of the adult educator??
2013
The Connected Educator is a 

mind-set NOT a skill-set.
It is not a list of tasks 

or a job description
It is not a competency 

nor a capability
It is an approach

It's about people over process

It's about people before technology
Technology is the enabler / driver
The Connected Educator
What 3 issues excite

you the most about the future of
learning?
+61 418 852 581
annebb@rippleffectgroup.com 

@annebb
Are you ready to 

take 

the next step

towards the 

new normal?
ripple effect
group

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Learning in the workplace of the future

  • 1. ripple effect group AITD May2015 Anne Bartlett-Bragg Learning in the workplace of the future
  • 2. • 5 emerging mega-trends • The impact for organisational learning The New Normal - the Age of Transition
  • 3. What 3 issues concern
 you the most about the future of learning?
  • 4. The new normal: 5 mega-trends
  • 5. 1 Nature of work New office designs New roles New organisational structures
  • 6. Office re-designs • Activity-based working • Flexible ways of working • Rise of the freelancers • Creating new learning landscapes One team decides to run a brainstorming session in a dedicated conference room, dialing in team members who work away from the office. Another team prefers to socialise and discuss ideas in one of the informal workspaces - all their notes are easily transferred across the company’s intranet and different devices. Katie sets an innovation challenge to make the company more sustainable and shares it on the companies enterprise social network. Everyone – in the office, branches and remote workers - can access the innovation ideas from anywhere, on any device, and vote for the concepts they would like to see implemented. The best idea is presented at the monthly innovation meeting, for further prioritisation and feedback. With the help of the enterprise social network, Katie can allocate tasks and track its impact on the company. All the ideas are gathered on the enterprise social network and also displayed on interactive digital walls found in different workspaces across the office.
  • 7. If our offices are being re-designed, why are we still building classrooms?
  • 8. Digital organisational structures The Digital Workplace 2015: http://www.digital-workplace-trends.com/
  • 9. Changing structures - Changing roles New C-Suite roles: New IT team roles: Chief Innovation Officer CIO* Chief People Experience Officer CPXO Chief Data Officer CDO* Chief Digital Officer CDO* Chief Customer Experience Officer CCXO Chief Customer Experience Officer CCXO Chief Anthropologist CA Behavioural Psychologist Science Fiction Writer Digital Ethnographer User-experience (UX) Engineer Artist Cultural Anthropologist
  • 10. Any role that can be AI’d or automated!! What jobs will become obsolete in the next 5 yrs? • 44 per cent or 5.1 million current Australian jobs are at risk from digital disruption in 20 years.
 
 
 • The top 3 at risk are:
 • accountants, • cashiers and • administration workers What about workplace trainers? Meet Nao ! Nao works at the Bank of Tokyo
 can understand and answer customer questions in Japanese, Chinese and English. PWC 2015 Smart Move: Future-proofing Australia’s workforce by growing skills in science, technology, engineering and maths (STEM)
 http://www.pwc.com.au/about-us/stem/index.htm

  • 11. What workers want Steelcase 360: What workers want A complex mix of generations
  • 12. “They don’t want a career, they want an experience.” Millennials
  • 13. Question: 
 How is L & D responding to these trends?
  • 14. 2 Technology Mobile & ubiquitous Wearable & Internet of Things Architecture & infrastructures
  • 15. Dash Smart In-Ear Headphones Emotiv headband Google Glass Narrative Clip Smart watch NFC ring FitBit Flex Lecha shoes Google contact lens Omsignal New technologies in action
  • 16. • The API evolution / revolution • Cloud-based everything • Storage of massive data / files • Connected sensors • Internet of Things • Device ecosystem: 
 from BYOD to WYOD Technology architecture & infrastructures
  • 17. How does learning adapt to new technologies? “Technology is less consequential to learning impact than the importance of a pedagogical framework to successfully integrate new technologies into learning environments.’’ Anne Bartlett-Bragg, 2013, 
 PhD thesis: The Adult Learners’ Experience of Self-Publishing
  • 18. Master / Apprentice • Expert - novice relationship • Age differential • Transfer of expertise • Unequal power relationship Relationship centred • Shared experiences • Shared problem-solving • MKOs • Shifting power relationships • Mutual respect • Teaching & learner centred • Power relationship exists • Focused on transmission of knowledge • Pre-determined outcomes • Competency / skill acquisition 3 Nature of learning Learning analytics Design thinking MOOCs & Gamification
 Social learning
  • 19. Understanding learning in context: 
 application of 70:20:10
  • 20. Continuous Learning Approach Source: Bersin by Deloitte, Re-imagining L&D capabilities to drive continuous learning, 2015. ‘Unlike traditional training, 
 continuous learning should be 
 a process rather than 
 a series of programs’
  • 21.
  • 22. • Self-directed • Self-regulatory • Freelance & specialised The rise of the empowered worker/learner Towards Maturity, 2014: The Learners Voice
  • 23. Design Thinking vs Instructional Design
  • 24. • People analytics • Learning analytics • Combined insights = Predictive analytics Analytics: Beyond clicks & completions
  • 25. Analytics: Beyond clicks & completions
  • 27. towards sustainable engagement to 
 motivate actions. From leaderboards & badges Gamification gets serious
  • 29. New ways of working require new ways of learning https://www.flickr.com/photos/davegray/sets/72157626546771488/
  • 30. Q: What new roles will we see in L & D? Design thinking specialists Technologists Hackers Curators Educational Psychologists Relationship Managers Engagement specialists Communications Generalists Learning Experience (LX) Designers
  • 31. New business models Shared economy Freelance economy Platform thinking Start-up mindsets 4 Holocracy
  • 32. Question: How would you re-invent the L & D department?
  • 33. My 6 C’s for the future educator: • Connector (of people) • Collector (of resources) • Curator (of content) • Convenor (of learning events) • Conversationalist • Co-ordinator 5 Connected Educator Organisational API integrator Collector & Curator Convenor & Co-ordinator Conversationalist
 Anne Bartlett-Bragg, 2013, 
 PhD Thesis: The Adult Learner’s Experience of Self-Publishing
  • 34. The extinction of the adult educator?? 2013
  • 35. The Connected Educator is a 
 mind-set NOT a skill-set. It is not a list of tasks 
 or a job description It is not a competency 
 nor a capability It is an approach
 It's about people over process
 It's about people before technology Technology is the enabler / driver The Connected Educator
  • 36. What 3 issues excite
 you the most about the future of learning?
  • 37. +61 418 852 581 annebb@rippleffectgroup.com 
 @annebb Are you ready to 
 take 
 the next step
 towards the 
 new normal? ripple effect group