Pekka Koskinen (Leadfeeder,Founder & CEO) "How to reach $150k MRR without salespeople: Leadfeeder case" SaaS Nation 2017

How to reach $150k MRR

without salespeople

Case Leadfeeder



Pekka Koskinen

Founder of Leadfeeder
Marketing tools Sales tools
MY BACKGROUND
2001

Web development

4,3M rev

60 employees

Partial exit to OP
2012

Web development

2,3M rev

30 employees
2004

Web analytics

3,5M rev

50 employees

Exit to Fonecta
2013

Sales intelligence

1,4M rev

25 employees
Sales by salespersons
Automated,

no-touch sales
HIGH GROWTH BUSINESS MODEL
Source: www.forentrepreneurs.com/startup-killer/
1.ACQUIRING USERS
• Content marketing + SEO (own blog, guest blogs)
• PR with inboundjunction.com (articles inTechCrunch, Forbes, Entrepreneur.com)
• Adwords, Facebook,Twitter, LinkedIn
• Google, Pipedrive, partners, comparison websites and affiliate program
• Viral loops (share to extend your free trial)
2. CONVERTINGVISITORS
• Instantly see what this is about
• CTA with email field
• Easy signup process, no credit card
needed
• Landing pages for top keywords
• Welcome back page to market webinars
SETUP AND USE

GOOGLE ANALYTICS
Setup utm-tags and

goals with funnels
Use GoogleTag Manager
What to use for:
• Traffic sources that convert
• Campaign optimisation
• Conversion rates and funnels
• Dashboard
3. COVERTING USERSTO PAID CUSTOMERS
• Onboarding program with Intercom
• Responsive chat support
• 30min free online ”training”
• Easy credit card payment (or invoicing)
• Pay or share (or work)
INTERCOM FOR MARKETING AUTOMATION
4. RETAINING CUSTOMERS
• Aim for net churn less than 2% per month
• Create a Customer Success position / team
• 30min free online trainings
• Webinars, support materials, case studies
• Monitor user activeness with scoring model
• Intercom campaigns to paid customers
• Upsell and support with consultancy and
education
• Longer subscription periods
GOOGLE SHEETS + SUPERMETRICS
• Automatically refresh and
email data with SQL from our
business database
• Match data with Google
Analytics information
• Use pivot for analysis
TIPS FOR GROWTH
• Use the high growth business model
• Avoid sales costs, prefer inbound marketing,
automated sales and partnerships
• CAC < 12 month LTV
• If you have high churn, keep working on your product-
market fit
• Monitor user behavior from landing page to sales
• Use marketing and sales tools for automation and
analytics
THANKYOU!
pekka.koskinen@leadfeeder.com
1 of 13

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Pekka Koskinen (Leadfeeder,Founder & CEO) "How to reach $150k MRR without salespeople: Leadfeeder case" SaaS Nation 2017

  • 1. How to reach $150k MRR
 without salespeople
 Case Leadfeeder
 
 Pekka Koskinen
 Founder of Leadfeeder
  • 3. MY BACKGROUND 2001
 Web development
 4,3M rev
 60 employees
 Partial exit to OP 2012
 Web development
 2,3M rev
 30 employees 2004
 Web analytics
 3,5M rev
 50 employees
 Exit to Fonecta 2013
 Sales intelligence
 1,4M rev
 25 employees Sales by salespersons Automated,
 no-touch sales
  • 4. HIGH GROWTH BUSINESS MODEL Source: www.forentrepreneurs.com/startup-killer/
  • 5. 1.ACQUIRING USERS • Content marketing + SEO (own blog, guest blogs) • PR with inboundjunction.com (articles inTechCrunch, Forbes, Entrepreneur.com) • Adwords, Facebook,Twitter, LinkedIn • Google, Pipedrive, partners, comparison websites and affiliate program • Viral loops (share to extend your free trial)
  • 6. 2. CONVERTINGVISITORS • Instantly see what this is about • CTA with email field • Easy signup process, no credit card needed • Landing pages for top keywords • Welcome back page to market webinars
  • 7. SETUP AND USE
 GOOGLE ANALYTICS Setup utm-tags and
 goals with funnels Use GoogleTag Manager What to use for: • Traffic sources that convert • Campaign optimisation • Conversion rates and funnels • Dashboard
  • 8. 3. COVERTING USERSTO PAID CUSTOMERS • Onboarding program with Intercom • Responsive chat support • 30min free online ”training” • Easy credit card payment (or invoicing) • Pay or share (or work)
  • 10. 4. RETAINING CUSTOMERS • Aim for net churn less than 2% per month • Create a Customer Success position / team • 30min free online trainings • Webinars, support materials, case studies • Monitor user activeness with scoring model • Intercom campaigns to paid customers • Upsell and support with consultancy and education • Longer subscription periods
  • 11. GOOGLE SHEETS + SUPERMETRICS • Automatically refresh and email data with SQL from our business database • Match data with Google Analytics information • Use pivot for analysis
  • 12. TIPS FOR GROWTH • Use the high growth business model • Avoid sales costs, prefer inbound marketing, automated sales and partnerships • CAC < 12 month LTV • If you have high churn, keep working on your product- market fit • Monitor user behavior from landing page to sales • Use marketing and sales tools for automation and analytics