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The international standardization process 
Tourist service provided by NPA 
Clelia Ma. Lopez
Overview 
Visiting natural protected areas is a significant 
element in the culture of modern society. 
In order to addres...
International standardization process 
Technical Committee 
established in 2005. 
To provide tourism 
buyers, providers an...
Working group 
Proposal: Costa Rica, 2008 
Experts provide technical advice. 
ISO members organize 
national input taking ...
International standardization process 
Balloting and meetings
International standard 
A normative document, developed according to 
consensus procedures, which has been approved by 
th...
ISO 18065 Index 
Scope 
Terms and definitions 
Approaches for public use 
Services provision 
Access and reception 
Inform...
An inspiring solution? 
Innovative and effective 
Expected benefits of ISO 18065: 
• Increase costumer confidence 
• Suppo...
What makes it work? 
Components that lead to success 
First international standard to manage tourist activities in NPA app...
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International Standards and tourism in protected areas, Clelia Lopez

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A presentation mad during a World Parks Congress event "Welcome Visitors: Making Tourism Work for Protected Areas and Sustainable Development: Part 1 – Critical Success Factors" that took place on 17 November 2014 in Sydney, Australia. Supported by the IUCN WCPA Tourism and Protected Areas Specialist Group and UNDP

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International Standards and tourism in protected areas, Clelia Lopez

  1. 1. The international standardization process Tourist service provided by NPA Clelia Ma. Lopez
  2. 2. Overview Visiting natural protected areas is a significant element in the culture of modern society. In order to address the challenge of tourism in protected areas, ISO is providing an international standard.
  3. 3. International standardization process Technical Committee established in 2005. To provide tourism buyers, providers and consumers with criteria to take informed decisions. National Members: Participant or observer Secretariat
  4. 4. Working group Proposal: Costa Rica, 2008 Experts provide technical advice. ISO members organize national input taking into account all relevant interests at national level. Each country develops consultation mechanisms through . Convenorship – project management: Argentina
  5. 5. International standardization process Balloting and meetings
  6. 6. International standard A normative document, developed according to consensus procedures, which has been approved by the ISO membership and P-members of the responsible committee in accordance with ISO Directives as a draft International Standard and which has been published by the ISO Central Secretariat. Not mandatory. ISO 18065 Requirements for tourist services provided directly by Natural Protected Areas Authorities in order to satisfy visitors whilst giving priority to the NPA conservation objectives excluding the marine protected areas.
  7. 7. ISO 18065 Index Scope Terms and definitions Approaches for public use Services provision Access and reception Information Signposting Environmental education and interpretation Complaints handling Facilities Visitor centre Safety Waste management, cleaning and maintenance Annex A (informative) ACCESSIBILITY Annex B (informative) CONSUMERS' RIGHTS
  8. 8. An inspiring solution? Innovative and effective Expected benefits of ISO 18065: • Increase costumer confidence • Support ethical tourism and “tourism for all” • Help developing countries to promote themselves • Transfer knowledge and best practice • Improve visitor satisfaction, attract and reassure tourists Evidence of implementation and impact • Once published, this standard will help ensure consistent level of service from NPA (publicly or privately managed, managed by the community or by NGO or by a mixture of some or all of these possibilities).
  9. 9. What makes it work? Components that lead to success First international standard to manage tourist activities in NPA appropriately, allowing visitors to experience the natural environment and to learn about the importance of conservation at the same time. Prestige and recognition: ISO is the world's largest developer of international standards. Enabling factors: – Active participation: The voice of experts has been taken into account. – International cooperation to build consensus. – International experience (including developing and developed countries).

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