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A letter of complaint 2012

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A letter of complaint 2012

  1. 1. By Anna Isha © 2011
  2. 2. 1. State the purpose of the complaint Example: a) I am writing to complain about the LG refrigerator I bought from you b) I am sorry, I have to complain about the cleanliness of the hospital canteen c) I am afraid, I have to express my dissatisfaction over the phone.
  3. 3. Example: a) Half of the amount of potatoes which we bought yesterday were rotten. b) The rubber lining on the doors come off every time I open the door c) There is an irritating continuous beeping sound and blinks from the handphone after placing a call d) The bins are dirty and flies were swarming around
  4. 4. Example: a) I would like a refund of fresh potatoes from your store. b) I would be grateful if you send in a free technical service to repair and rectify the problem. c) I am very sure you will look into this serious matter and ensure that the bins are emptied regularly.
  5. 5. a) I hope that you will look into my request immediately b) I am convinced that you will expedite a further action to resolve this problem. c) I am of definite that you will take immediate action on the issue.
  6. 6. a)Poor After Sales Service b)A Complaint Over Rotten Apples c)Malfunction LG Refrigerator d)Failure of Bins Collection in Klang Area e)A Complaint over Water Disruption
  7. 7. - Example: - On behalf of the residents of Taman Relax, I wish to lodge a complaint about the unsatisfactory bus service - I am, Adam , a representative of Renyeh community, would like to complain about the uncollected garbage in my area. - We would like to draw an attention to the unsatisfactory playground at our housing area.
  8. 8. a) We hope that our complaint receives your full consideration b) I hope you will take action at once. c) It is hoped that you will take stern and prompt action to solve this problem.
  9. 9. You are the resident of a housing area. After a discussion with the other residents, you agreed to write a letter of complaint to the President of the Town Council. Use the notes given below to write the letter. - Rubbish not collected regularly - Bins full and cannot be covered tightly - Stray dogs and cats scavenger the bins - Stench unbearable

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