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Secrets to successful organisational change:
confessions of a change agent
Ann Longley, 23 February 2017
Topics for today
Why we need to
change
Change gone
wrong
Smart change
Topics for today
Why we need to
change
Change gone
wrong
Smart change
Technological change is inevitable and unstoppable
Disintermediation
is wide spread
Disintermediation
is wide spread
Millennials have
high expectations
Disintermediation
is wide spread
The robots are
coming
Millennials have
high expectations
The pressure is
on to get it right
Topics for today
Why change Wrong change Smart change
Failure is common: the estimated cost of global tech failure is $3T USD
“By 2018, 70 percent of silo’ed digital transformation
initiatives will ultimately fail because of insufficient
collaboration, integration, sourcing,
or project management.”
IDC FutureScape: Worldwide CIO
Agenda 2016 Predictions
The pecking order is changing - ignore digital disruption at your peril!
The number of jobs to be lost to robots by 2021 will be 6%.
We will get it wrong if we ignore it.
The cost of failure: It’s expensive. It’s embarrassing. It’s career destroying.
Topics for today
Why we need to
change
Change gone
wrong
Smart change
What kind of change is your organisation pursuing?
Catching up DisruptingKeeping up
How does this change impact on your people?
New projects
New skills, new
behaviours
New colleagues
How does this change impact on your people?
New projects
New skills, new
behaviours
New colleagues
Is it going to increase or decrease workloads?
Is it going to make people redundant?
All those factors impact
our ability to function
What happens to us when
we are anxious?
✤ we close down

✤ run away

✤ resist
We need to create the right
conditions for change
5 secrets to success
1. Your change programme needs a strong story
2. Engage your people - do it with them not for them
To get the outcomes
you want,
put smart triggers in
front of motivated
people
3. Strong leaders are needed to unite everyone
around shared goals and purpose
4. New ways of working help accelerate change
and break down silos
5. Manifest your culture in your working environment
and through your company’s values and behaviours
The reward?
You will be nimble enough to embrace
new digital opportunities
Your employees will become your ambassadors
and you will be prepared for anything
including the robots!
Thank you! ann@annlongley.net

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