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Confessions of a change agent

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Successful digital transformation has more to do with people than technology. Presented at Scot-Tech / Digit's Digital Future's conference, 23 Feb 2017

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Confessions of a change agent

  1. 1. Secrets to successful organisational change: confessions of a change agent Ann Longley, 23 February 2017
  2. 2. Topics for today Why we need to change Change gone wrong Smart change
  3. 3. Topics for today Why we need to change Change gone wrong Smart change
  4. 4. Technological change is inevitable and unstoppable
  5. 5. Disintermediation is wide spread
  6. 6. Disintermediation is wide spread Millennials have high expectations
  7. 7. Disintermediation is wide spread The robots are coming Millennials have high expectations
  8. 8. The pressure is on to get it right
  9. 9. Topics for today Why change Wrong change Smart change
  10. 10. Failure is common: the estimated cost of global tech failure is $3T USD “By 2018, 70 percent of silo’ed digital transformation initiatives will ultimately fail because of insufficient collaboration, integration, sourcing, or project management.” IDC FutureScape: Worldwide CIO Agenda 2016 Predictions
  11. 11. The pecking order is changing - ignore digital disruption at your peril!
  12. 12. The number of jobs to be lost to robots by 2021 will be 6%. We will get it wrong if we ignore it.
  13. 13. The cost of failure: It’s expensive. It’s embarrassing. It’s career destroying.
  14. 14. Topics for today Why we need to change Change gone wrong Smart change
  15. 15. What kind of change is your organisation pursuing? Catching up DisruptingKeeping up
  16. 16. How does this change impact on your people? New projects New skills, new behaviours New colleagues
  17. 17. How does this change impact on your people? New projects New skills, new behaviours New colleagues Is it going to increase or decrease workloads? Is it going to make people redundant?
  18. 18. All those factors impact our ability to function
  19. 19. What happens to us when we are anxious? ✤ we close down ✤ run away ✤ resist
  20. 20. We need to create the right conditions for change
  21. 21. 5 secrets to success
  22. 22. 1. Your change programme needs a strong story
  23. 23. 2. Engage your people - do it with them not for them
  24. 24. To get the outcomes you want, put smart triggers in front of motivated people
  25. 25. 3. Strong leaders are needed to unite everyone around shared goals and purpose
  26. 26. 4. New ways of working help accelerate change and break down silos
  27. 27. 5. Manifest your culture in your working environment
  28. 28. and through your company’s values and behaviours
  29. 29. The reward?
  30. 30. You will be nimble enough to embrace new digital opportunities
  31. 31. Your employees will become your ambassadors
  32. 32. and you will be prepared for anything including the robots!
  33. 33. Thank you! ann@annlongley.net

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