Hospitalit e - online training for housekeeping executives

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An e-learning pilot project presentation developed in collaboration between Balfour College (balfourcollege.rtrk.com.au), Lycette and Associates (http://www.lycetteandassociates.com/) and Learning Lines.

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  • Liz – introWho are we L&A – Hotel Housekeeping Management training and consultancyBalfour College - delivering Certificate 4PHAN – Professional Housekeepers Assn NSW – Liz is Public Officer Ann Brady from Learning Lines – our elearning consulltantWe came together to put our face to face training on line
  • Collaboration between L&A – contentBalfour RTO – qualPHAN - our learnersWe came together to put our 2.
  • Here’s to the next course in our suite of Hospitalit-e
  • Hospitalit e - online training for housekeeping executives

    1. 1. www.flexiblelearning.net.au/nsw<br />Hospitalit-e © Financial Management for Housekeeping Managers <br />
    2. 2. PHAN<br />L&A<br />Balfour College (RTO)<br />Hospitalit-e © Financial Management for Housekeeping Managers <br />
    3. 3. Finance for Housekeeping Managers<br />This project empowers and up-skills Housekeeping Managers in financial management competencies.<br />Hospitalit-e © Financial Management for Housekeeping Managers <br />Hospitalit-e © Financial Management for Housekeeping Managers <br />
    4. 4. The challenges<br /><ul><li>Long hours
    5. 5. Geographically dispersed
    6. 6. Lack of formal training</li></ul>Hospitalit-e © Financial Management for Housekeeping Managers <br />Hospitalit-e © Financial Management for Housekeeping Managers <br />
    7. 7. The solution<br /><ul><li>3 UOC’s from the Certificate IV in Hospitality (SIT40307 )
    8. 8. Facilitated e-learning strategy
    9. 9. Moodle and Captivate</li></ul>Hospitalit-e © Financial Management for Housekeeping Managers <br />Hospitalit-e © Financial Management for Housekeeping Managers <br />
    10. 10. The development process<br />Hospitalit-e © Financial Management for Housekeeping Managers <br />Hospitalit-e © Financial Management for Housekeeping Managers <br /><ul><li>Map process
    11. 11. Design brief
    12. 12. Road map</li></li></ul><li>The mapping process<br />Elements<br />Performancecriteria<br />Existing<br />content<br />Hospitalit-e © Financial Management for Housekeeping Managers <br />Hospitalit-e © Financial Management for Housekeeping Managers <br />
    13. 13. The design brief<br />Elements<br />Performancecriteria<br />Existing<br />content<br />E-learning<br />strategy<br />Hospitalit-e © Financial Management for Housekeeping Managers <br />Hospitalit-e © Financial Management for Housekeeping Managers <br />
    14. 14. The road map<br />Elements<br />Performancecriteria<br />Existing<br />content<br />E-learning<br />strategy<br />Content to<br />be developed<br />Hospitalit-e © Financial Management for Housekeeping Managers <br />Hospitalit-e © Financial Management for Housekeeping Managers <br />
    15. 15. Delivery strategy<br />Presentations – with and without audio<br />Hospitalit-e © Financial Management for Housekeeping Managers <br />Hospitalit-e © Financial Management for Housekeeping Managers <br />
    16. 16. Delivery strategies<br /><ul><li>Discussions
    17. 17. Written material and images</li></ul>Hospitalit-e © Financial Management for Housekeeping Managers <br />Hospitalit-e © Financial Management for Housekeeping Managers <br />
    18. 18. Learning activities<br />Scenario:<br />It is Monday afternoon and you receive a call advising you that a group booking of 50 rooms, arriving tomorrow for 1 night, has been taken (Check-out on Wednesday) . How do you deal with the unexpected rise in occupancy on Wednesday?<br />Option 1:<br />You leave your staff roster as it is and decide to deal with the situation come Wednesday morning <br />Option 2:<br />You call your contract cleaning/labour agency to send extra agency staff to clean all additional group departure rooms <br />Option 3:<br />You ask all Room Attendants (FT and PPT) scheduled to be OFF on Wednesday to swop their day OFF and come to work instead <br />Hospitalit-e © Financial Management for Housekeeping Managers <br />Hospitalit-e © Financial Management for Housekeeping Managers <br />
    19. 19. Scenario:<br />You have decided to call your contract cleaning/labour agency to send extra agency staff to clean all additional group departure rooms<br />Option 1<br />The agency can cover all rooms<br />Option 2<br />The agency can send some additional staff covering 30 rooms and you decide to cover the remaining rooms with overtime <br />
    20. 20. Scenario:<br />You have decided to use agency staff to cover 30 rooms and cover the remaining rooms with overtime.<br />Option 1<br />This is a very expensive labour cost. Try again. <br />
    21. 21. Learning activities<br />What happened to the figures?<br />Hospitalit-e © Financial Management for Housekeeping Managers <br />Hospitalit-e © Financial Management for Housekeeping Managers <br /><ul><li>Case studies
    22. 22. Discussions</li></li></ul><li>Assessment activities<br />Hospitalit-e © Financial Management for Housekeeping Managers <br />Hospitalit-e © Financial Management for Housekeeping Managers <br /><ul><li>Case studies
    23. 23. Quiz questions
    24. 24. Work-basedAssignments</li></li></ul><li>Implementation<br />Hospitalit-e © Financial Management for Housekeeping Managers <br />Hospitalit-e © Financial Management for Housekeeping Managers <br />
    25. 25. Implementation<br />Hospitalit-e © Financial Management for Housekeeping Managers <br />Hospitalit-e © Financial Management for Housekeeping Managers <br />
    26. 26. Results<br />Hospitalit-e © Financial Management for Housekeeping Managers <br />Hospitalit-e © Financial Management for Housekeeping Managers <br /><ul><li>15 participants
    27. 27. 12 gained 3 statements of attainment
    28. 28. 3 dropped out</li></li></ul><li>Learner feedback<br />"... the work-based tasks were useful""... it would be helpful if we had a consolidated list of tasks which required information from our Financial Controller at the beginning of the program. That way we could have had just one meeting, rather than bothering him/her several times""The Linen forecasting and budgeting presentations were the most useful...""Need to be able to go back to presentations from the activities which follow“<br />"All executive housekeeper and senior supervisors should take this course. It will give new direction to cost management and analyse the department views."<br />"Thank you for giving me the chance to be part of the pilot. It was hard but extremely enjoyable".<br />"You are certainly making a difference for future housekeepers".<br />Hospitalit-e © Financial Management for Housekeeping Managers <br />Hospitalit-e © Financial Management for Housekeeping Managers <br />
    29. 29. Learner feedback<br />Hospitalit-e © Financial Management for Housekeeping Managers <br />Hospitalit-e © Financial Management for Housekeeping Managers <br />
    30. 30. Our top tips<br /><ul><li>Face to face induction is critical
    31. 31. Clear navigation instructions
    32. 32. Tracking mechanism
    33. 33. Length of time required for each module/activity
    34. 34. Provide a list of assessment tasks which require meetings with staff at the beginning of the program
    35. 35. Responsive facilitator
    36. 36. Incorporate live chat functionality to enhance the level of support</li></ul>Hospitalit-e © Financial Management for Housekeeping Managers <br />Hospitalit-e © Financial Management for Housekeeping Managers <br />
    37. 37. Cheers!<br />www.flexiblelearning.net.au/nsw<br />Hospitalit-e © Financial Management for Housekeeping Managers <br />

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