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www.flexiblelearning.net.au/nsw Hospitalit-e © 	Financial Management for Housekeeping Managers
PHAN L&A Balfour College (RTO) Hospitalit-e © 	Financial Management for Housekeeping Managers
Finance for Housekeeping Managers This project empowers and up-skills Housekeeping Managers in financial management competencies. Hospitalit-e © 	Financial Management for Housekeeping Managers  Hospitalit-e © 	Financial Management for Housekeeping Managers
The challenges ,[object Object]
Geographically dispersed
Lack of formal trainingHospitalit-e © 	Financial Management for Housekeeping Managers  Hospitalit-e © 	Financial Management for Housekeeping Managers
The solution ,[object Object]
Facilitated e-learning strategy
Moodle and CaptivateHospitalit-e © 	Financial Management for Housekeeping Managers  Hospitalit-e © 	Financial Management for Housekeeping Managers
The development process Hospitalit-e © 	Financial Management for Housekeeping Managers  Hospitalit-e © 	Financial Management for Housekeeping Managers  ,[object Object]
Design brief
Road map,[object Object]
The design brief Elements Performancecriteria Existing content E-learning strategy Hospitalit-e © 	Financial Management for Housekeeping Managers  Hospitalit-e © 	Financial Management for Housekeeping Managers
The road map Elements Performancecriteria Existing content E-learning strategy Content to be developed Hospitalit-e © 	Financial Management for Housekeeping Managers  Hospitalit-e © 	Financial Management for Housekeeping Managers
Delivery strategy Presentations – with and without audio Hospitalit-e © 	Financial Management for Housekeeping Managers  Hospitalit-e © 	Financial Management for Housekeeping Managers
Delivery strategies ,[object Object]
Written material and imagesHospitalit-e © 	Financial Management for Housekeeping Managers  Hospitalit-e © 	Financial Management for Housekeeping Managers
Learning activities Scenario: It is Monday afternoon and you receive a call advising you that a group booking of 50 rooms, arriving tomorrow for 1 night, has been taken (Check-out on Wednesday) . How do you deal with the unexpected rise in occupancy on Wednesday? Option 1: You leave your staff roster as it is and decide to deal with the situation come Wednesday morning  Option 2: You call your contract cleaning/labour agency to send extra agency staff to clean all additional group departure rooms  Option 3: You ask all Room Attendants (FT and PPT) scheduled to be OFF on Wednesday to swop their day OFF and come to work instead  Hospitalit-e © 	Financial Management for Housekeeping Managers  Hospitalit-e © 	Financial Management for Housekeeping Managers
Scenario: You have decided to call your contract cleaning/labour agency to send extra agency staff to clean all additional group departure rooms Option 1 The agency can cover all rooms Option 2 The agency can send some additional staff covering 30 rooms and you decide to cover the remaining rooms with overtime
Scenario: You have decided to use agency staff to cover 30 rooms and cover the remaining rooms with overtime. Option 1 This is a very  expensive labour cost.  Try again.
Learning activities What happened to the figures? Hospitalit-e © 	Financial Management for Housekeeping Managers  Hospitalit-e © 	Financial Management for Housekeeping Managers  ,[object Object]
Discussions,[object Object]
Quiz questions

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Hospitalit e - online training for housekeeping executives

  • 1. www.flexiblelearning.net.au/nsw Hospitalit-e © Financial Management for Housekeeping Managers
  • 2. PHAN L&A Balfour College (RTO) Hospitalit-e © Financial Management for Housekeeping Managers
  • 3. Finance for Housekeeping Managers This project empowers and up-skills Housekeeping Managers in financial management competencies. Hospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers
  • 4.
  • 6. Lack of formal trainingHospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers
  • 7.
  • 9. Moodle and CaptivateHospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers
  • 10.
  • 12.
  • 13. The design brief Elements Performancecriteria Existing content E-learning strategy Hospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers
  • 14. The road map Elements Performancecriteria Existing content E-learning strategy Content to be developed Hospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers
  • 15. Delivery strategy Presentations – with and without audio Hospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers
  • 16.
  • 17. Written material and imagesHospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers
  • 18. Learning activities Scenario: It is Monday afternoon and you receive a call advising you that a group booking of 50 rooms, arriving tomorrow for 1 night, has been taken (Check-out on Wednesday) . How do you deal with the unexpected rise in occupancy on Wednesday? Option 1: You leave your staff roster as it is and decide to deal with the situation come Wednesday morning Option 2: You call your contract cleaning/labour agency to send extra agency staff to clean all additional group departure rooms Option 3: You ask all Room Attendants (FT and PPT) scheduled to be OFF on Wednesday to swop their day OFF and come to work instead Hospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers
  • 19. Scenario: You have decided to call your contract cleaning/labour agency to send extra agency staff to clean all additional group departure rooms Option 1 The agency can cover all rooms Option 2 The agency can send some additional staff covering 30 rooms and you decide to cover the remaining rooms with overtime
  • 20. Scenario: You have decided to use agency staff to cover 30 rooms and cover the remaining rooms with overtime. Option 1 This is a very expensive labour cost. Try again.
  • 21.
  • 22.
  • 24.
  • 25. Implementation Hospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers
  • 26.
  • 27. 12 gained 3 statements of attainment
  • 28.
  • 29. Learner feedback Hospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers
  • 30.
  • 33. Length of time required for each module/activity
  • 34. Provide a list of assessment tasks which require meetings with staff at the beginning of the program
  • 36. Incorporate live chat functionality to enhance the level of supportHospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers
  • 37. Cheers! www.flexiblelearning.net.au/nsw Hospitalit-e © Financial Management for Housekeeping Managers

Editor's Notes

  1. Liz – introWho are we L&A – Hotel Housekeeping Management training and consultancyBalfour College - delivering Certificate 4PHAN – Professional Housekeepers Assn NSW – Liz is Public Officer Ann Brady from Learning Lines – our elearning consulltantWe came together to put our face to face training on line
  2. Collaboration between L&A – contentBalfour RTO – qualPHAN - our learnersWe came together to put our 2.
  3. Here’s to the next course in our suite of Hospitalit-e