Communication

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Communication

  1. 1. COMMUNICATION<br />
  2. 2. COMMUNICATION IS THE ART OF TRANSMITTING INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSONTO ANOTHER. COMMUNICATION IS THE PROCESS OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS.<br />ITS ESSENCES :<br />PERSONAL PROCESS <br />OCCURS BETWEEN PEOPLE <br />INVOLVES CHANGE IN BEHAVIOUR<br />MEANS TO INFLUENCE OTHERS<br />EXPRESSION OF THOUGHTS AND<br />EMOTIONS THROUGH WORDS & ACTIONS.<br />TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.<br />IT IS A SOCIAL AND EMOTIONAL PROCESS.<br />What is Communication?<br />
  3. 3. EFFECTIVE COMMUNICATION <br />
  4. 4. EFFECTIVE COMMUNICATION<br />EFFECTIVE COMMUNICATION OCCURS WHEN<br />THE MESSAGE RECEIVED IS AS CLOSE AS POSSIBLE <br />AS THE MESSAGE INTENDED TO BE SENT – MUTUAL UNDERSTANDING.<br /> COMMUNICATION IS EFFECTIVE ONLY IF PEOPLE:<br /> - UNDERSTAND EACH OTHER<br /> - STIMULATE OTHERS TO TAKE ACTION<br /> -ENCOURAGES OTHERS TO THINK IN NEW WAYS.<br />
  5. 5. SEVEN “C’s” OF COMMUNICATION<br />COMPLETENESS – CONTAINS ALL FACTS THE READER OR LISTENER NEEDS FOR DESIRED ACTION.<br />CONCISENESS<br />CONSIDERATION<br />CONCRETENESS<br />CLARITY<br />COURTESY<br />CORRECTNESS<br />
  6. 6. BARRIERS TO COMMUNICATION<br />
  7. 7. COMMON BARRIERS TO COMMUNICATION<br />1. SEMANTICS<br /><ul><li>Definition of words
  8. 8. Choice of words</li></li></ul><li>COMMON BARRIERS TO COMMUNICATION<br />2. PHYSICAL DISTRACTIONS<br />3. NOISE ;PHYSICAL,<br />PSYCHOLOGICAL DISTRACTIONS<br />4. STATUS DIFFERENCE<br />5. EFFECTS OF EMOTIONS<br />
  9. 9. COMMON BARRIERS TO COMMUNICATION<br />6. PERCEPTIONS<br />7. ABSENCE OF FEEDBACK, POOR FEEDBACK<br />INFORMATION, DATA OVERLOAD<br /> POOR LISTENING <br /><ul><li> LISTEN TO RESPOND
  10. 10. LISTEN TO UNDERSTAND</li></li></ul><li>TO OVERCOME BARRIERS:<br /><ul><li>Learn to use feedback well.
  11. 11. Be sensitive to receiver’s point of view.
  12. 12. Listen to UNDERSTAND!
  13. 13. Use direct, simple language, or at least use language appropriate to the receiver.
  14. 14. Use proper channel(s). Learn to use channels well.
  15. 15. Learn to use supportive communication, not defensive communication.</li></li></ul><li>LISTENING<br />
  16. 16. Active Listening<br />… Allows you to make sure you hear the words and understand the meaning behind the words<br />Goal: go beyond listening to understanding<br />
  17. 17. Active Listening (4 Steps)<br />Listen<br />Question<br />Reflect-Paraphrase<br />Agree<br />
  18. 18. EFFECTIVE COMMUNICATION:<br />GOOD SPEAKING +<br />ACTIVE LISTENING<br />
  19. 19. How to Improve Existing Level ofCOMMUNICATION?<br />IMPROVE LANGUAGE.<br />IMPROVE PRONUNCIATIOON.<br />WORK ON VOICE MODULATION.<br />WORK ON BODY LANGUAGE.<br />READ MORE<br />LISTEN MORE<br />AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA PRESENTATION ETC.<br />INTERACT WITH QUALITATIVE PEOPLE.<br />IMPROVE ON YOUR TOPIC OF DISCUSSION,<br />PRACTICE MEDITATION & GOOD THOUGHTS.<br />THINK AND SPEAK.<br />DO NOT SPEAK TOO FAST.<br />USE SIMPLE VOCABULARY.<br />DO NOT SPEAK ONLY TO IMPRESS SOMEONE.<br />LOOK PRESENTABLE AND CONFIDENT.<br />
  20. 20. THANK YOU…!!!<br />

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