1.
R-Systems Marketing Cloud Capability Overview
1
Discovery
Marketing
Consulting
• Strategy
• Technology
• Operations
• interactions
User
experience
Process
Design
• Customer
journeys
• Process design
• UX design
development
Full UI/UX
Development
• Wireframes
• Front end
development
• Email templates
• Landing page
• integration
Data
integrity
CRM
Integration
• Process design
• Configuration
• Development
• CRM integration
• Data
optimization
Social
engage
Social
Media
• Social customer
service
• Integrated social
advertising
• Social media
command
Centre
Customer
journeys
Marketing
Automation
• Marketing cloud
implementation
• Journey and
automations
• Campaign
enablement

2.
Intelligent
Customer 360