Leadership in times of Crisis.


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Leadership in times of Crisis.

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Leadership in times of Crisis.

  1. 1. One Definition of Leadership • Leadership is the process of – influencing others to understand and agree about what needs to be done and how to do it, and – of facilitating individual and collective efforts to accomplish shared objectives
  2. 2. Leadership requires • Balancing –Adherence to “the plan” –Flexibility “Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships.” Stephen R. Covey
  3. 3. Leadership requires Trust and Trustworthiness • Based on –Character –Experience – Tough decisions and failure –Knowledge –Empowered and Knowledgeable team –Strategy • Based on –Two-way Communication –Critical thinking –Self Confidence –Position –Humor
  4. 4. Leadership in Times of Crisis Following a crisis, leaders must assess the following fundamental questions: • • • • What are my people going through? What is my organization going through? What does this mean? What can I do?
  5. 5. You Thought you had a plan, but…. • Depending upon the magnitude of the event and upon varying stakeholders – Your role may change – The protocols may change – The plan may change
  6. 6. Crisis Decision Making • • • • • • • • Courageous Decisions – What must be done? Priority Decisions – What must be done first? Change Decisions – What must be done differently? Creative Decisions – What are the options? Support Decisions – Who can help?
  7. 7. Understanding the Impact of Stress Leadership during times of stress and crisis begins with understanding how stress impacts people
  8. 8. Leadership in Times of Crisis – ACT! • Acknowledge and name the situation • Communicate pertinent information with competence and compassion • Transition to a future-focus, emphasizing adaptive functioning and/or refer to additional care
  9. 9. Vision (Understanding Corporate Needs) + Action (Plan to Facilitate Resiliency) = Leadership in Times of Crisis
  10. 10. A Leadership Moment • Acknowledge
  11. 11. A Leadership Moment • Communicate
  12. 12. A Leadership Moment • Transition
  13. 13. Leadership vs Management • Management is about arranging and telling • Leadership is about nurturing and enhancing. (Thomas J. Peters) • Management is about doing things right; • Leadership is about doing the right things. (Peter F. Drucker)
  14. 14. Leadership Challenge • The Challenge of Leadership is to be –strong, but not rude; –kind, but not weak; –bold, but not bully; –Thoughtful, but not lazy; –humble, but not timid –proud, but not arrogant –humor(ous) but without folly » Jim Rohn