Wipro hackathon tekpill

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Wipro hackathon tekpill

  1. 1. © 2012 WIPRO LTD | WWW.WIPRO.COM1 Wipro Hackathon Design | Code | Launch
  2. 2. © 2012 WIPRO LTD | WWW.WIPRO.COM2 VideoMantra Through the Looking-Glasses of future
  3. 3. © 2012 WIPRO LTD | WWW.WIPRO.COM3 And the morning starts with mails • Emails drive Enterprises. • Tough to manage! Decrease productivity!! Horrible for threaded conversation Wipro Hackathon
  4. 4. © 2012 WIPRO LTD | WWW.WIPRO.COM4 Yay! Having coffee at starbuck!! • We are living in “photo-era” Wipro Hackathon
  5. 5. © 2012 WIPRO LTD | WWW.WIPRO.COM5 The cute cat video! • Videos – YouTube revolutionized • New Apps like vine are redefining the social interaction. • Driving forces: Low cost devices – High speed bandwidth Wipro Hackathon Is There Anywhere to tap this opportunity for Enterprises?
  6. 6. © 2012 WIPRO LTD | WWW.WIPRO.COM6 VideoMantra Wipro Hackathon Enabling Enterprises to tap the potential of video revolution Redefining the consumer segment and Open Web
  7. 7. © 2012 WIPRO LTD | WWW.WIPRO.COM7 Business Cases - Smart customer care • Current Challenges: • Post-sell support – Big Headache! Big cost!! Yelling customers!!! • Hell for customers (Daunting customer care calls) • Tough for technical staff to understand and resolve issues remotely. • The Eureka moment? • Mobile App to record/upload video of problem • Geo-Tagging for user location • Video archive with semantic search for quick help • ZigBee protocol support for modern devices for system info/diagnostic logs. Wipro Hackathon
  8. 8. © 2012 WIPRO LTD | WWW.WIPRO.COM8 How it works Wipro Hackathon Business Cases - Smart customer care • User records problem steps as video • Attach machine info / diagnostic logs through ZigBee technology • Geo-tagging for user location Problematic device / machine or “anything” • No boring calls/IVRS • User video gets uploaded and automatic get assigned to Technical staff Video Library • Technical Staff gets complete machine info, problem steps. • Can check inventory availability in advance • Get-tagging gives user location, so resources can be optimized for minimum support expenditure. • No more round trip b/c incomplete data Technical Staff Library returns already resolved video solutions on semantics of reported problem
  9. 9. © 2012 WIPRO LTD | WWW.WIPRO.COM9 Business Cases - Smart customer care • Benefits • Minimize post sell support cost • Happier customers!! Cheers!!! • Better inventory management • A repository of already solved video archive for users • Edge over competitors • Show Ads/Offers related to the devices – New avenue for Ads/Sells • Very convenient for quick live problem reporting • Can be developed as custom App for a particular Enterprise or a generic App – flexible revenue models Wipro Hackathon
  10. 10. © 2012 WIPRO LTD | WWW.WIPRO.COM10 Business Cases – CorpVideoWiki • Current Challenges: • Non-intuitive KM portals • Limited success on video content • Less interactive/ limited people participation in corp. communities • Difficult to approach experts, Difficult to provide solution • The Eureka moment? • Knet Mobile App to record/upload problems, KTs, on-field issues. • Video forums – Easier to participate, comment through audio/video media. • Semantic video Search • WiproPedia => WiproVPedia • Intuitive in nature. Easier for experts to participate in discussions. Wipro Hackathon
  11. 11. © 2012 WIPRO LTD | WWW.WIPRO.COM11 How it works Wipro Hackathon Business Cases – CorpVideoWiki • User records problem steps as video • Attach error screenshots • Contact info from Phone The unfortunate guy in a lonely cubicle • Pre recorded videos • User can comment/participate on reported problem via audio/videos Corp KNET Video Library Library returns already resolved video solutions on semantics of reported problem User video
  12. 12. © 2012 WIPRO LTD | WWW.WIPRO.COM12 A better Web – Transforming Wipro • Youtube + Vine + Stackoverflow + Khan Academy = Open Video sharing platform + Organized content • An organized YouTube • Wikipedia reimagined => Videopedia (another Jimmy Wales) • Video + LinkedIn => New hiring solution for enterprises. • Video counterpart of medium.com. Curated video content. • Better Education infrastructure - Taking Premji’s dreams next level Wipro Hackathon
  13. 13. © 2012 WIPRO LTD | WWW.WIPRO.COM13 VideoMantra – The scalable Dream • Experiments with Augmented reality. • New possibility through emerging protocols (e.g.: ZigBee) • Semantic search – Meaningful data for all!! • New market for Ads/Offers • Redefining Wikis Wipro Hackathon
  14. 14. © 2012 WIPRO LTD | WWW.WIPRO.COM14 Thanks a lot for Your time and attention
  15. 15. © 2012 WIPRO LTD | WWW.WIPRO.COM15 About tekPill (In alphabetical order)

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