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The management of a digital National Bibliography at the Deutsche Nationalbibliothek

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What is the National Bibliography?
Strategic Objectives
3.1 Business model
3.2 Globalization
Bibliographic Services
Organization of user services
4.1 Traditional and new users
4.2 First level support
4.3 Knowledge management

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The management of a digital National Bibliography at the Deutsche Nationalbibliothek

  1. 1. Anke Meyer-Heß The management of a digital National Bibliography at the Deutsche Nationalbibliothek1 Bibliography Management | 09. August 2012
  2. 2. Content 1. What is the National Bibliography? 2. Strategic Objectives 3.1 Business model 3.2 Globalization 3. Bibliographic Services 4. Organization of user services 4.1 Traditional and new users 4.2 First level support 4.3 Knowledge management2 Bibliography Management | 09. August 2012
  3. 3. 1 What is the National Bibliography? – A National Bibliography can be defined as a complete list of publications from a geographically restricted area. (Anderson ,1974) – In the digital world the following expressions are not easy to define: - geographically restricted area - publications3 Bibliography Management | 09. August 2012
  4. 4. 1 What is the National Bibliography? – Print publications, archival material, snapshots of webpages, sheet music, music downloads, … – Dependent works: May be a part of a bigger work or a singular work at the same time – Authority Data: Persons, Places, Organizations, Events, Works … – Links to Wikipedia, VIAF, …4 Bibliography Management | 09. August 2012
  5. 5. 1 What is the National Bibliography? See: Svensson, Lars at al (2012): The German National Bibliography as linked open data: applications and opportunities5 Bibliography Management | 09. August 2012
  6. 6. 2 Strategic objectives – Stronger visualization of library outcomes – Strengthening the library’s position – Stronger reuse of tax paid work – Usage and reuse of library data in the www making it an integral part of the web6 Bibliography Management | 09. August 2012
  7. 7. 2 Strategic objectives 2.1 Business model Free of charge Fees Title Data: Title Data: 2011-2012 Dublin Core, RDFxml, csv MARC 21 /MAB Authority Data in all formats DNB – License License: CCO Extra charges Extra charges for manual for manual preparation preparation 2010 All Data – All Formats 2009 2008 2007 License: CCO 2006 2005 2004 Extra charges for manual preparation 2003 2002 20017 Bibliography Management | 09. August 2012 2000
  8. 8. 2 Strategic objectives 2.2 Globalization – Opening the data to reuse by others bears several problems if only MARC 21 is offered as an exchange format – Further most data users outside the library community are not aware of AACR II, RAK or RDA – Import and export of more and more records that are not in Latin characters but also in Cyrillic, Chinese, Arabic etc. characters8 Bibliography Management | 09. August 2012
  9. 9. 2 Strategic objectives 2.2 Globalization – Encoding in UTF-8 in original characters – More exchange formats as RDFxml, ONIX, also a csv version – Special and easy to use APIs for different customers – Thorough documentation on different formats and special user support not only in German but also in English9 Bibliography Management | 09. August 2012
  10. 10. 3 Bibliographic Services Online Catalogue Printed or PDF Version of National Bibliography Reference and Printed Title Cards archival service Uniform Resource Name: URN Service Search and Retrieve and Update (SRU) Data APIs and self Open Archive Initiative (OAI) service Linked Data-Linking Datashop /RSS-Feed Current updates of National Database: Data Bibliography and new release service preparation and Authority data dumps and update service data dumps Dump of complete data in Linked Data RDFxml Special selections10 Bibliography Management | 09. August 2012
  11. 11. 4 Organization of user services 4.1. Traditional and new users Data preparation and dumps - Library associations (six major library associations and further small library associations of art libraries and public libraries) - Thus more than 1.000 libraries obtain the data via the associations – Bookstores, company libraries, libraries form private law firms, publisher, Amazon, WorldCat11 Bibliography Management | 09. August 2012
  12. 12. 4 Organization of user services 4.1. Traditional and new users Data APIs and self service Google Scholar Readers Scholars Catalogue Literature Management Tools Library Portals as SRU and OAI Karlsruhe Virtual Catalog (KVK), TEL, Europeana etc. Small law firms, Datashop smaller and bigger publishers12 Bibliography Management | 09. August 2012
  13. 13. 4 Organization of user services 4.1. Traditional and new users Reference and Archival Service – Researchers, Reading room visitors – (online) Publishers, libraries, private publishers – Library Portals such as TEL, Europeana, KVK etc. – Wikipedia13 Bibliography Management | 09. August 2012
  14. 14. 4 Organization of user services 4.1. Traditional and new users – Traditional customers as the different library associations play a very important role as they are the major multiplicators of the National Bibliography – Big players in the internet however help to spread our work and offer our service to a wider range of users – While to “the web“, WorldCat, Amazon, Google the data we offer is only a small part of all used data, to German library associations, small German publishers etc. the Deutsche Nationalbibliothek is the main supplier of data14 Bibliography Management | 09. August 2012
  15. 15. 4 Organization of user services 4.2. First level support Opening to new customers also means new needs for support:  Capable to deal with very different levels of technical and library knowledge of the customers  Deeper and wilder support  Simultaneously covering all services, formats and APIs15 Bibliography Management | 09. August 2012
  16. 16. 4 Organization of user services 4.2. First level support Traditional organization structure Dumps Titlecards Datashop Linked Data SRU OAI URN ToCs Melvil16 Bibliography Management | 09. August 2012
  17. 17. 4 Organization of user services 4.2. First level support Planned organisation structure - Single point of contact via mail and telephone First level support, pre- and aftersales Format and Cataloging Sales Experts API Experts Experts17 Bibliography Management | 09. August 2012
  18. 18. 4 Organization of user services 4.3. Knowledge management – New competences needed: - Soft skills - Negotiation skills (bigger companies such as Google, Amazon, CERN, Max Planck Institute or GENIOS) - Communication skills: phone support very different types of customers - Flexibility - Ability to work under pressure - Reliability to the team - Service orientation18 Bibliography Management | 09. August 2012
  19. 19. 4 Organization of user services 4.3. Knowledge management - Copyright - Copyright of ToCs, copyright of cooperative data creation - Personal data protection - Protection of personal data of customers in different data bases and of persons in authority files19 Bibliography Management | 09. August 2012
  20. 20. 4 Organization of user services 4.3. Knowledge management - Technical understanding: - Interfaces as SRU, OAI etc. - Webpages, CMS and HTML - XML and Semantic Web - IT-Security - Barrier-free web design - Technical and bibliographical metadata formats: - MARC 21, RDFxml, ONIX, Ontologies20 Bibliography Management | 09. August 2012
  21. 21. 4 Organization of user services 4.3. Knowledge management - Constant seminars of new technologies - Constant and good internal communication - Tandem trainings - Wiki for internal documentation and communication21 | Abteilung Digitale Dienste | 2/2012
  22. 22. 4 Organization of user services 4.3. Knowledge management - Comprehensive documentation websites for the services and formats - Constant Updates on format documentations - Alerting services and vast FAQs – Short overview and long version in German and English22 Bibliography Management | 09. August 2012
  23. 23. Conclusion and End – We are in the middle of big transitions that opens a variety of new possibilities and chances to position libraries in the web. – However every change in services and strategic orientation needs a organizational basis support.23 Bibliography Management | 09. August 2012
  24. 24. References Anderson, Dorothy: Universal bibliographic control : a long term policy; a plan for action. Pullach 1974. ) Niggemann, Elisabeth (2012): The importance of open data to national libraries (15 August 2012 13:45 - 15:45 | Room: Session Room 2) Svensson, Lars at al (2012): The German National Bibliography as linked open data: applications and opportunities (16 August 2012 13:45 - 15:45 | Room: Session Room 5)24 Bibliography Management | 09. August 2012

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