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How Can IVR Improve Your Business


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Interactive Voice Response (IVR) is a good way to make an organization stand out in the business market.
It can manage calls by identifying, segmenting and routing to the appropriate agents or departments. Thus, improving business communication and customer experience.
Here are 4 reasons, how an IVR can improve businesses

Published in: Business
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How Can IVR Improve Your Business

  1. 1. How can IVR (Interactive Voice Response) Improve Your Business?
  2. 2. • Interactive Voice Response is an automatic communication system that interacts with the clients, gathers the required data and routes the calls to the appropriate agent. • These interactions can be done either using the touch tone keypad or by voice telephone input. Here are the few determining factors for how an IVR can improve your business.
  3. 3. 1. Connection to the Right Agent • As an IVR system supports call distribution framework, so it ensures that the call is routed to the most suitable agents having the right solutions for the customers.
  4. 4. 2. Sending Notifications to the Clients • A dialer integrated with an IVR helps in sending reminders and notifications to the customers as per the business need. • It also helps in notifying about the new services added to your business.
  5. 5. 3. Personalized IVR Messages • Recorded message is a great way to express your view and spread information regarding your business. • For registered customers, an IVR can take individual information from the system and give a personalised experience. So, when the next time they call, the IVR can address them by their names.
  6. 6. 4. Conduct Market Research • IVR also supports telephone surveys and polls which is a great way to get data about different people and their demographics. • Market research via IVR systems can also work for generating leads and improving customer support.
  7. 7. About Us Call Center Hosting(CCH) is a leading and globally recognized provider of call center hosting solutions. We offer a complete software-based call center setup for start-ups, SMBs, and enterprise, which includes IVR services ,predictive dialer service, auto dialer, inbound and outbound call center solutions. For more information, call us at +1-800-346-4974
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  9. 9. References What Makes an IVR Great? 5 Reasons Your Business Needs A Cloud IVR System 5 Tips for IVR Customization that Lead to Customer Satisfaction