AN INTRODUCTION:
CONFLICT:
“The struggle between incompatible or opposing
need, wishes, ideas, interests, or people. Conflict
arises when i...
CONFLICT AND COMPETITION :
Competition takes place when individual s or groups
have incompatible goals but do not interfer...
Traditional View:
1. Conflict is avoidable
2. Conflict is caused by management error in
designing organizations or by trou...
Current View:
1. Conflict is inevitable.
2. Conflict arises from many causes, including
organizational structure, unavoida...
CONFLICT: (Functional and Disfunctional)
- Increases awareness.
- Motivates organizational members to consider
problems.
-...
Stages of Conflict:
1. Latent Conflict: Situation when it is hidden n will
trigger in come in light at a later stage.
2. P...
LEVELS of Conflict:
1)Intra individual conflict.
2)Inter individual conflict.
3)Intra group conflict.
4)Inter group confli...
LEVELS of Conflict:
1. Intra- individual conflict:
a)Conflict from frustration.
Need(deficiency)->Drive(deficiency with di...
b)Goal conflict- arise when the attainment of one goal
excludes the possibility of attaining other.
-> Approach approach c...
->Avoidance avoidance conflict arises when one is
forced to chose between two unattractive
mutually exclusive goals.( pain...
c)Role conflict- Result of Need of an individual to play
several roles simultaneously with constraints of
time and resourc...
2. Inter- individual conflict:
a)Transactional Analysis: When two people interact
with each other there results a social t...
Ego states:-
- Parent ego state:
authoritative, dogmatic, overprotective, controllin
g, nurturing, critical, and righteous...
People interact from the child , adult and parent ego
state. Interactions are based on the extent of
involvement of ego st...
Crossed transaction: Stimulus and response are not
parallel. Not in accordance. Stimulus under parent
ego and response und...
b)Goal conflict.
-role conflict.
2. Inter- individual conflict:
-transactional Analysis.
-Johari Window.
-Stroking.
-Life ...
3. Intra Group
- Isputes between family members.
4.Inter group conflict
-Task interdependence.
-Task anbiguity.
-Goal inco...
Upcoming SlideShare
Loading in …5
×

Conflict

1,747 views

Published on

Published in: Business, Technology
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
1,747
On SlideShare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
60
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Conflict

  1. 1. AN INTRODUCTION:
  2. 2. CONFLICT: “The struggle between incompatible or opposing need, wishes, ideas, interests, or people. Conflict arises when individuals or groups encounter goals that both parties cannot obtain satisfactorily.” In simple words conflict can understood as collision or disagrement. It may be within the individual, between individuals or between groups or departments.
  3. 3. CONFLICT AND COMPETITION : Competition takes place when individual s or groups have incompatible goals but do not interfere with each other as they try to achieve their respective goals. Conflict occurs when individuals or groups have incompatible goals and they try to interfere with each other as they try to attain their respective goals. Competition : Track events Conflict: Football , Hockey
  4. 4. Traditional View: 1. Conflict is avoidable 2. Conflict is caused by management error in designing organizations or by trouble makers 3. Conflict Disrupts the organization and prevents optimal performance. 4. The task of the management is to eliminate conflict. 5. Optimal organizational performance requires the removal of conflict.
  5. 5. Current View: 1. Conflict is inevitable. 2. Conflict arises from many causes, including organizational structure, unavoidable differences in goals, differences in perception and values of specialized personnel and so on. 3. Conflict contributes and detracts from organizational performance in varying degrees. 4. The task of the management is to manage the level of conflict and its resolution for optimal organizational performance. 5. Optimal organizational performances requires a moderate level of conflict.
  6. 6. CONFLICT: (Functional and Disfunctional) - Increases awareness. - Motivates organizational members to consider problems. - Promotes change. - Results high quality decisions - Stimulates interest and creativity. - Low conflict low performance - High conflict low performance - Moderate conflict high performance.
  7. 7. Stages of Conflict: 1. Latent Conflict: Situation when it is hidden n will trigger in come in light at a later stage. 2. Perceived Conflict: Awareness. (realization of differences) 3. Felt Conflict: Higher degree of perceived conflict. Focus on individual views. 4. Manifest Conflict: Actions, interference. 5. Conflict Outcome: Functional/ disfunctional
  8. 8. LEVELS of Conflict: 1)Intra individual conflict. 2)Inter individual conflict. 3)Intra group conflict. 4)Inter group conflict.
  9. 9. LEVELS of Conflict: 1. Intra- individual conflict: a)Conflict from frustration. Need(deficiency)->Drive(deficiency with direction) ->Barrier(External/internal)->Goal(no deficiency) l l Frustration(aggression-attack of barrier, withdrawal- backing away from barrier, fixation-continuous effort to break barrier, compromise-search of new goal)
  10. 10. b)Goal conflict- arise when the attainment of one goal excludes the possibility of attaining other. -> Approach approach conflict arises when one is caught between two or more positive but mutually exclusive goals. (sleeping and eating) ->Approach avoidance conflict occurs when one is attracted to and is repelled by the same goal object. Eg- party with a friend and a foe.
  11. 11. ->Avoidance avoidance conflict arises when one is forced to chose between two unattractive mutually exclusive goals.( pain of injury and fear of surgery) ->Multiple approach-avoidance conflict – this arises due to alternatives with both negative and positive aspects.
  12. 12. c)Role conflict- Result of Need of an individual to play several roles simultaneously with constraints of time and resource.(eg.foreman- before a labour, now in management cadre. Eg. A man who loooks after home and work) d)Cognitive dissonance-Caused to inconsistency in ones own thoughts and/or behavior e)Neurotic tendencies- irrational personility mechanisms.(over exercise of control or discipline due to doubts).
  13. 13. 2. Inter- individual conflict: a)Transactional Analysis: When two people interact with each other there results a social transaction. Analysis of the social transaction is called Transactional analysis. TA – the study of moves people make in their dealings with each other and is based on the idea that people’s interactions resemble moves in games. - Ego states:- - Parent ego state:
  14. 14. Ego states:- - Parent ego state: authoritative, dogmatic, overprotective, controllin g, nurturing, critical, and righteous – usually learnt from parent.(taught) - Adult ego state: mature, rational and objective- learnt while one matures into adolescence and adulthood.(thinking) - Child ego state: Childish, dependent, and immature. Childhood experience laden with emotion, joy, rebellion. (felt)
  15. 15. People interact from the child , adult and parent ego state. Interactions are based on the extent of involvement of ego states. Types of interactions: Complimentary transactions: When message sent or behavior exhibited by one is met with appropriate or expected response. P-C, P-P, A-A, P-A, C-C. (parallel transaction) Conflict scope- Nill.
  16. 16. Crossed transaction: Stimulus and response are not parallel. Not in accordance. Stimulus under parent ego and response under child ego. Ulterior transactions: More than two ego states involved by the first person.
  17. 17. b)Goal conflict. -role conflict. 2. Inter- individual conflict: -transactional Analysis. -Johari Window. -Stroking. -Life positions.
  18. 18. 3. Intra Group - Isputes between family members. 4.Inter group conflict -Task interdependence. -Task anbiguity. -Goal incompatibility. -Limited resources. -Reward systems.

×