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CONSUMER PROTECTION
     ACT, 1986
Consumer
•   A consumer is a user of goods and services

•   Any person paying for goods and services has
    the right to demand quality services and
    products.

•   Before the industrial era the producer/settler
    and the buyer/customer/consumer has close
    contact and understanding.

•    Industrialization and mass productive systems
    involving machines has undermined close
    contact between seller and consumer was
    almost lost.
Definitions
Goods means goods as defined in the Sale of goods Act, 1930.
    Under the Act, goods means every kind of movable
    property other than actionable claims and money and
    includes stocks and shares, growing crops, grass and
    things attached to or forming part of the land which are
    agreed to be severed before sale or under the contract of
    sale.
Service is defined to mean service of any description which is
     made available to potential users and includes the
     provision of facilities in connection with banking,
     financing,insurance, transport, processing, supply of
     electrical or other energy, board or lodging or
     both,housing construction, entertainment, amusement or
     the purveying of news or other information but does not
     include the rendering of any service free of charge or
     under a contract of personal service.
Consumer Acts
•   In India, we have the Indian Contract Act, the
    sale of Goods Act, the Dangerous Drug Act,
    the Agricultural Produce (Grading &
    Marketing) Act, The Indian Standards of
    weight and Measure Act, The Trade and
    Merchandise Mark Act, etc. These Acts to
    some extent protect consumer interest.

•   The drawback of the above said Acts is that it
    requires the consumers to initiate action by
    way of Civil suit which mostly lengthy legal
    process which are expensive and time
    consuming. There need a much more simpler
    and quicker access to redressed to consumer
    grievances.
Consumer and WTO
     Regime

With the coming of WTO, goods
from different countries in the
world began to pour the markets
of the Third World and the
consumers’   interest   are   not
adequately protected.
Consumer Protection Act

The preamble to the Act states that the
Act is legislated to provide for better
protection of the interests of consumers
and for that purpose to make provision
for the establishment of consumer
councils and other authorities for the
settlement of consumer’s disputes and
for matters connected therewith.
UN GUIDELINES FOR THE CONSUMER
          PROTECTION
  • Protect from hazard to health & safety;

  • Promote & protect economic interests;

  • Provide adequate information for informed choice;

  • Consumer education;

  • Provide   effective   redress—formal      and   informal
   procedures;

  • Freedom to form groups & present views in decision-
   making affecting consumers;
THE CONSUMER PROTECTION
          ACT, 1986 (ACT)

• Applicability

• Amendments

   – Amendments in the year 1993

   – Amendments in the year 2002
WHO IS A CONSUMER?

• Two kinds of consumer under the Act

  – Consumer of goods
     • buys or agrees to buy goods
     • any user of such goods

  – Consumer of services
     • hires or avails any services
     • any beneficiary of such service
CONSUMERS NEED PROTECTION
         AGAINST

• Unfair trade practice

• Restrictive trade practice

• Defects

• Deficiencies
CONSUMERS NEED PROTECTION
AGAINST

   UNFAIR TRADE PRACTICE
    Adopting unfair methods or deception to promote sale, use
     or supply of goods or services e.g.
    Misleading public about price (e.g. bargain price when it is
     not so).
    Charging above MRP printed.
    Misleading public about another’s goods or services.
    Falsely claiming a sponsorship, approval or affiliation.
    Offering misleading warranty or guarantee.
CONSUMERS NEED PROTECTION
        AGAINST
RESTRICTIVE TRADE PRACTICE
• Price fixing or output restraint re: delivery/flow of supplies to
  impose unjustified costs/restrictions on consumers.
• Collusive tendering; market fixing territorially among
  competing suppliers, depriving consumers of free choice, fair
  competition.
• Supplying only to particular distributors or on condition of
  sale only within a territory.
• Delaying in supplying goods/services leading to rise in price.
• Requiring a consumer to buy/hire any goods or services as a
  pre-condition for buying/hiring other goods or services.
CONSUMERS NEED PROTECTION
         AGAINST
• DEFECTS
  – Any fault, imperfection or shortcoming in the quality, quantity, potency,
    purity or standard which is required to be maintained by or under any
    law for the time being in force or under any contract express or implied
    or as is claimed by the trader in any manner whatsoever in relation to
    any goods.


• DEFICIENCY
  – Any fault, imperfection, shortcoming or inadequacy in the quality, nature
    and manner of performance which is required to be maintained by or
    under any law for the time being in force or has been undertaken to be
    performed by a person in pursuance of a contract or otherwise in
    relation to any service.
Basic Rights under Consumer
         Protection Act, 1986
1. The Right to be protected against marketing of goods
     and services which are hazardous to life and property
2.   The right to be informed about the quality, quantity,
     potency, purity, standard and price of goods, or services
     so as to protect the consumer against unfair trade
     practices.
3.   The right to be assured, wherever possible,access to
     variety of goods and services at competitive prices
4.   The right to be heard and be assured that consumers’
     interests will receive due consideration at appropriate
     forums
5.   The right to seek redressal against unfair trade practices
     or restrictive trade practices or unscrupulous
     exploitation of consumers
6.   The right to consumer education
FORUM & JURISDICTION
• Consumer Disputes Redressal Forums (District
  Forum)
  – Claims less than or equal Rs.20 lacs.

• Consumer Disputes Redressal Commissions (State
  Commission)
  –Claim more than Rs.20 lacs & less than Rs.1 crore & appeals.
• National Consumer Disputes Redressal Commission
  (National Commission)
  –Claim equal to Rs.1 crore & appeals
REQUISTIES OF A COMPLAINT


• Who can file a complaint

• Where to file a complaint

• How to file a complaint

• What constitutes a complaint?

• Procedure for filing the appeal
ESSENTIAL INFORMATION IN THE
        APPLICATION
– Name and full address of complainant
– Name and full address of opposite party
– Description of goods and services
– Quality and quantity
– Price
– Date & proof of purchase
– Nature of deception
– Type of redressal prayed for
BENEFITS & RELIEFS

• Benefit
  – Disposal within 90 days
  – No adjournment shall ordinarily be granted - Speedy trial

• Relief
  – Removal of defects in goods or deficiency in services.
  – Replacement of defective goods.
  – Refund against defective goods or deficient services.
  – Compensation.
  – Prohibition on sale of hazardous goods.
Major Provisions of
CONSUMER PROTECTION
ACT 1986
Objective

An Act to provide for better protection of
the interests of consumers and for that
purpose to make provision for the
establishment of consumer councils and
other authorities for the settlement of
consum-ers' disputes and for matters
connected therewith.
Definitions.
"consumer" means any person who—
• buys any goods for a consideration,
• hires or avails of any services for a
  consideration,
• “uses such goods” with the approval of
  person who has bought such goods for
  consideration.
• “is beneficiary of services” with the
  approval of person who has hired the
  services for consideration.
Continued…
"person" includes,—
• a firm whether registered or not;
• a Hindu undivided family;
• a co-operative society;
• every other association of persons
  whether registered under the Societies
  Registration Act, 1860 (21 of 1860) or not;
Continued…

"service" means service of any description
 which is made available to potential users and
 includes, the provision of facilities in
 connection with banking, financing insurance,
 transport, processing, supply of electrical or
 other energy…
Continued…

board or lodging or both, housing
construction, entertainment, amusement
or the purveying of news or other
information, but does not include the
rendering of any service free of charge or
under a contract of personal service;
Continued…
Manufacturer is a person who-
• Makes or manufactures any goods or
  parts thereof.or
• Assembles parts of the goods made or
  manufactured by others and claims the
  end product to be goods manufactured
  by himself,or
Continued…

• Puts his own mark on any goods made or
  manufactured by any other manufacturer
  and claims such goods to be goods made
  by him.
Continued…

Trader is a person who –
• Sells goods or,
• Distributes any goods for sale,
• Manufacturer of goods for sale,
• Packer of goods who sells or distributes
  goods in package form.
Continued…
"complaint" means any allegation in
  writing made by a complainant that—
• an unfair trade practice or a restrictive
  trade practice has been adopted by any
  trader or service provider;
• the goods bought by him or agreed to be
  bought by him; suffer from one or more
  defects;
Continued…
• the services hired or availed of or agreed
  to be hired or availed of by him suffer from
  deficiency in any respect;
• a trader or service provider, as the case
  may be, has charged for the goods or for
  the service mentioned in the complaint a
  price in excess of the price.
Continued…

• goods which will be hazardous to life and
  safety when used or being offered for sale
  to the public.
• services which are hazardous or likely to
  be hazardous to life and safety of the
  public when used.
Continued…

"consumer dispute" means a dispute
 where the person against whom a
 complaint has been made, denies or
 disputes the allega-tions contained in the
 complaint.
CONSUMER PROTECTION
           COUNCILS
Central Consumer Protection Council.
 The Central Council shall consist of the following
  members,
• the Minister in charge of the consumer affairs in
  the Central Government, who shall be its
  Chairman, and
• such number of other official or non-official
  members represent-ing such interests as may
  be prescribed.
Continued…


Objects of the Central Council.—
  The objects of the Central Council shall be
  to promote and protect the rights of the
  consumers such as,— 
• the right to be protected against the
  marketing of goods and services which are
  hazardous to life and property;
Continued…


• the right to be assured, wherever possible,
  access to a variety of goods and services
  at competitive prices;
• the right to be heard and to be assured
  that consumer's interests will receive due
  consideration at appropriate forums;
Continued…
• the right to be informed about the quality,
  quantity, potency, purity, standard and price
  of goods or servicesthe right to seek
  redressal against unfair trade practices or
  restrictive trade practices or unscrupulous
  exploitation of con-sumers; and
• the right to consumer education.
Procedure for meetings of
      the Central Council.
• The Central Council shall meet as and when
  necessary, but at least one meeting of the
  Council shall be held every year.
• The Central Council shall meet at such time
  and place as the Chairman may think fit and
  shall observe such procedure in regard to
  the transaction of its business as may be
  prescribed.
State Consumer Protection
             Councils.
The State Council shall consist of the
  following members, namely:—
• the Minister incharge of consumer affairs in
  the State Government who shall be its
  Chairman;
• such number of other official or non-official
  members representing such interests as
  may be prescribed by the State
  Government.
Continued…

• such number of other official or non-official
  members, not exceeding ten, as may be
  nominated by the Central Government.
Procedure for meetings of the
         State Council.
The State Council shall meet as and when
 necessary but not less than two meetings
 shall be held every year.
The State Council shall meet at such time
 and place as the Chairman may think fit and
 shall observe such procedure in regard to
 the transaction of its business as may be
 prescribed by the State Government.
Continued…

Objects of the State Council. —

The objects of every State Council shall
be to promote and protect within the
State the rights of the consumers.
District Consumer Protection
              Council
It consist of the following members, namely
  —
• the Collector of the district (by whatever
  name called), who shall be its Chairman;
• such number of other official and non-
  official members representing such
  interests as may be prescribed by the State
  Government.
Procedure for meetings of the
         District Council.
The District Council shall meet as and when
 necessary but not less than two meetings
 shall be held every year.
The District Council shall meet at such time
 and place within the district as the Chairman
 may think fit and shall observe such
 procedure in regard to the transaction of its
 business as may be prescribed by the State
 Government.
Continued…

The objects of every District Council shall
 be to promote and protect within the
 district the rights of the consumers
CONSUMER DISPUTES
    REDRESSAL AGENCIES
Redressal Forums.

• District Forums - a Consumer Disputes
  Redressal Forum to be known as the
  "District Forum" established by the State
  Government in each district of the State
  by notification:
Continued…
Each District Forum shall consist of,—

• a person who is, or has been, or is qualified
  to be a District Judge, who shall be its
  President;
• two other members, one of whom shall be a
  woman, who shall have the following
  qualifications, namely —
Continued…
– be not less than thirty-five years of age,
– possess a bachelor's degree from a
  recognised university,
– be persons of ability, integrity and standing,
  and have adequate knowledge and
  experience of at least ten years in dealing
  with problems relating to economics, law,
  commerce, accountancy, industry, public
  affairs or administration:
Jurisdiction of the District
             Forum.

The District Forum shall have jurisdiction to
entertain complaints where the value of the
goods or services and the compensation, if
any, claimed ''does not exceed rupees
twenty lakhs.
Continued…

• State Commission - A Consumer
  Disputes Redressal Commission to be
  known as the "State Commission"
  established by the State Government in
  the State.
Continued…
 Each State Commission shall consist of
 —

• A person who is or has been a Judge of a
  High Court, appointed by the State
  Government, who shall be its President.
Continued…
• not less than two, and not more than such number of
  members, and one of whom shall be a woman, who
  shall have the following qualifications, namely:—
- be not less than thirty-five years of age;
- possess a bachelor's degree from a recognised
  university;
- be persons of ability, integrity and standing, and have
  adequate knowledge and experience of at least ten
  years in dealing with problems relating to economics,
  law, commerce, accountancy, industry, public affairs
  or administration:
Jurisdiction of the SC

The State Commission shall have
jurisdiction to entertain complaints where
the value of the goods or services and the
compensation, if any, claimed ''exceeding
rupees twenty lakhs but less than one
crore”.
Continued…

• National Commission - A National
  Consumer Disputes Redressal known as
  the " National Commission” is established
  by the Central Government .
Jurisdiction of the National
         Commission.

 The National Commission. shall have
jurisdiction to entertain complaints where
the value of the goods or services and the
compensation, if any, claimed ''exceeding
rupees one crore”.

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Consumer protection-act-86

  • 2. Consumer • A consumer is a user of goods and services • Any person paying for goods and services has the right to demand quality services and products. • Before the industrial era the producer/settler and the buyer/customer/consumer has close contact and understanding. • Industrialization and mass productive systems involving machines has undermined close contact between seller and consumer was almost lost.
  • 3. Definitions Goods means goods as defined in the Sale of goods Act, 1930. Under the Act, goods means every kind of movable property other than actionable claims and money and includes stocks and shares, growing crops, grass and things attached to or forming part of the land which are agreed to be severed before sale or under the contract of sale. Service is defined to mean service of any description which is made available to potential users and includes the provision of facilities in connection with banking, financing,insurance, transport, processing, supply of electrical or other energy, board or lodging or both,housing construction, entertainment, amusement or the purveying of news or other information but does not include the rendering of any service free of charge or under a contract of personal service.
  • 4. Consumer Acts • In India, we have the Indian Contract Act, the sale of Goods Act, the Dangerous Drug Act, the Agricultural Produce (Grading & Marketing) Act, The Indian Standards of weight and Measure Act, The Trade and Merchandise Mark Act, etc. These Acts to some extent protect consumer interest. • The drawback of the above said Acts is that it requires the consumers to initiate action by way of Civil suit which mostly lengthy legal process which are expensive and time consuming. There need a much more simpler and quicker access to redressed to consumer grievances.
  • 5. Consumer and WTO Regime With the coming of WTO, goods from different countries in the world began to pour the markets of the Third World and the consumers’ interest are not adequately protected.
  • 6. Consumer Protection Act The preamble to the Act states that the Act is legislated to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumer’s disputes and for matters connected therewith.
  • 7. UN GUIDELINES FOR THE CONSUMER PROTECTION • Protect from hazard to health & safety; • Promote & protect economic interests; • Provide adequate information for informed choice; • Consumer education; • Provide effective redress—formal and informal procedures; • Freedom to form groups & present views in decision- making affecting consumers;
  • 8. THE CONSUMER PROTECTION ACT, 1986 (ACT) • Applicability • Amendments – Amendments in the year 1993 – Amendments in the year 2002
  • 9. WHO IS A CONSUMER? • Two kinds of consumer under the Act – Consumer of goods • buys or agrees to buy goods • any user of such goods – Consumer of services • hires or avails any services • any beneficiary of such service
  • 10. CONSUMERS NEED PROTECTION AGAINST • Unfair trade practice • Restrictive trade practice • Defects • Deficiencies
  • 11. CONSUMERS NEED PROTECTION AGAINST UNFAIR TRADE PRACTICE  Adopting unfair methods or deception to promote sale, use or supply of goods or services e.g.  Misleading public about price (e.g. bargain price when it is not so).  Charging above MRP printed.  Misleading public about another’s goods or services.  Falsely claiming a sponsorship, approval or affiliation.  Offering misleading warranty or guarantee.
  • 12. CONSUMERS NEED PROTECTION AGAINST RESTRICTIVE TRADE PRACTICE • Price fixing or output restraint re: delivery/flow of supplies to impose unjustified costs/restrictions on consumers. • Collusive tendering; market fixing territorially among competing suppliers, depriving consumers of free choice, fair competition. • Supplying only to particular distributors or on condition of sale only within a territory. • Delaying in supplying goods/services leading to rise in price. • Requiring a consumer to buy/hire any goods or services as a pre-condition for buying/hiring other goods or services.
  • 13. CONSUMERS NEED PROTECTION AGAINST • DEFECTS – Any fault, imperfection or shortcoming in the quality, quantity, potency, purity or standard which is required to be maintained by or under any law for the time being in force or under any contract express or implied or as is claimed by the trader in any manner whatsoever in relation to any goods. • DEFICIENCY – Any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service.
  • 14. Basic Rights under Consumer Protection Act, 1986 1. The Right to be protected against marketing of goods and services which are hazardous to life and property 2. The right to be informed about the quality, quantity, potency, purity, standard and price of goods, or services so as to protect the consumer against unfair trade practices. 3. The right to be assured, wherever possible,access to variety of goods and services at competitive prices 4. The right to be heard and be assured that consumers’ interests will receive due consideration at appropriate forums 5. The right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers 6. The right to consumer education
  • 15. FORUM & JURISDICTION • Consumer Disputes Redressal Forums (District Forum) – Claims less than or equal Rs.20 lacs. • Consumer Disputes Redressal Commissions (State Commission) –Claim more than Rs.20 lacs & less than Rs.1 crore & appeals. • National Consumer Disputes Redressal Commission (National Commission) –Claim equal to Rs.1 crore & appeals
  • 16. REQUISTIES OF A COMPLAINT • Who can file a complaint • Where to file a complaint • How to file a complaint • What constitutes a complaint? • Procedure for filing the appeal
  • 17. ESSENTIAL INFORMATION IN THE APPLICATION – Name and full address of complainant – Name and full address of opposite party – Description of goods and services – Quality and quantity – Price – Date & proof of purchase – Nature of deception – Type of redressal prayed for
  • 18. BENEFITS & RELIEFS • Benefit – Disposal within 90 days – No adjournment shall ordinarily be granted - Speedy trial • Relief – Removal of defects in goods or deficiency in services. – Replacement of defective goods. – Refund against defective goods or deficient services. – Compensation. – Prohibition on sale of hazardous goods.
  • 19. Major Provisions of CONSUMER PROTECTION ACT 1986
  • 20. Objective An Act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consum-ers' disputes and for matters connected therewith.
  • 21. Definitions. "consumer" means any person who— • buys any goods for a consideration, • hires or avails of any services for a consideration, • “uses such goods” with the approval of person who has bought such goods for consideration. • “is beneficiary of services” with the approval of person who has hired the services for consideration.
  • 22. Continued… "person" includes,— • a firm whether registered or not; • a Hindu undivided family; • a co-operative society; • every other association of persons whether registered under the Societies Registration Act, 1860 (21 of 1860) or not;
  • 23. Continued… "service" means service of any description which is made available to potential users and includes, the provision of facilities in connection with banking, financing insurance, transport, processing, supply of electrical or other energy…
  • 24. Continued… board or lodging or both, housing construction, entertainment, amusement or the purveying of news or other information, but does not include the rendering of any service free of charge or under a contract of personal service;
  • 25. Continued… Manufacturer is a person who- • Makes or manufactures any goods or parts thereof.or • Assembles parts of the goods made or manufactured by others and claims the end product to be goods manufactured by himself,or
  • 26. Continued… • Puts his own mark on any goods made or manufactured by any other manufacturer and claims such goods to be goods made by him.
  • 27. Continued… Trader is a person who – • Sells goods or, • Distributes any goods for sale, • Manufacturer of goods for sale, • Packer of goods who sells or distributes goods in package form.
  • 28. Continued… "complaint" means any allegation in writing made by a complainant that— • an unfair trade practice or a restrictive trade practice has been adopted by any trader or service provider; • the goods bought by him or agreed to be bought by him; suffer from one or more defects;
  • 29. Continued… • the services hired or availed of or agreed to be hired or availed of by him suffer from deficiency in any respect; • a trader or service provider, as the case may be, has charged for the goods or for the service mentioned in the complaint a price in excess of the price.
  • 30. Continued… • goods which will be hazardous to life and safety when used or being offered for sale to the public. • services which are hazardous or likely to be hazardous to life and safety of the public when used.
  • 31. Continued… "consumer dispute" means a dispute where the person against whom a complaint has been made, denies or disputes the allega-tions contained in the complaint.
  • 32. CONSUMER PROTECTION COUNCILS Central Consumer Protection Council. The Central Council shall consist of the following members, • the Minister in charge of the consumer affairs in the Central Government, who shall be its Chairman, and • such number of other official or non-official members represent-ing such interests as may be prescribed.
  • 33. Continued… Objects of the Central Council.— The objects of the Central Council shall be to promote and protect the rights of the consumers such as,—  • the right to be protected against the marketing of goods and services which are hazardous to life and property;
  • 34. Continued… • the right to be assured, wherever possible, access to a variety of goods and services at competitive prices; • the right to be heard and to be assured that consumer's interests will receive due consideration at appropriate forums;
  • 35. Continued… • the right to be informed about the quality, quantity, potency, purity, standard and price of goods or servicesthe right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of con-sumers; and • the right to consumer education.
  • 36. Procedure for meetings of the Central Council. • The Central Council shall meet as and when necessary, but at least one meeting of the Council shall be held every year. • The Central Council shall meet at such time and place as the Chairman may think fit and shall observe such procedure in regard to the transaction of its business as may be prescribed.
  • 37. State Consumer Protection Councils. The State Council shall consist of the following members, namely:— • the Minister incharge of consumer affairs in the State Government who shall be its Chairman; • such number of other official or non-official members representing such interests as may be prescribed by the State Government.
  • 38. Continued… • such number of other official or non-official members, not exceeding ten, as may be nominated by the Central Government.
  • 39. Procedure for meetings of the State Council. The State Council shall meet as and when necessary but not less than two meetings shall be held every year. The State Council shall meet at such time and place as the Chairman may think fit and shall observe such procedure in regard to the transaction of its business as may be prescribed by the State Government.
  • 40. Continued… Objects of the State Council. — The objects of every State Council shall be to promote and protect within the State the rights of the consumers.
  • 41. District Consumer Protection Council It consist of the following members, namely — • the Collector of the district (by whatever name called), who shall be its Chairman; • such number of other official and non- official members representing such interests as may be prescribed by the State Government.
  • 42. Procedure for meetings of the District Council. The District Council shall meet as and when necessary but not less than two meetings shall be held every year. The District Council shall meet at such time and place within the district as the Chairman may think fit and shall observe such procedure in regard to the transaction of its business as may be prescribed by the State Government.
  • 43. Continued… The objects of every District Council shall be to promote and protect within the district the rights of the consumers
  • 44. CONSUMER DISPUTES REDRESSAL AGENCIES Redressal Forums. • District Forums - a Consumer Disputes Redressal Forum to be known as the "District Forum" established by the State Government in each district of the State by notification:
  • 45. Continued… Each District Forum shall consist of,— • a person who is, or has been, or is qualified to be a District Judge, who shall be its President; • two other members, one of whom shall be a woman, who shall have the following qualifications, namely —
  • 46. Continued… – be not less than thirty-five years of age, – possess a bachelor's degree from a recognised university, – be persons of ability, integrity and standing, and have adequate knowledge and experience of at least ten years in dealing with problems relating to economics, law, commerce, accountancy, industry, public affairs or administration:
  • 47. Jurisdiction of the District Forum. The District Forum shall have jurisdiction to entertain complaints where the value of the goods or services and the compensation, if any, claimed ''does not exceed rupees twenty lakhs.
  • 48. Continued… • State Commission - A Consumer Disputes Redressal Commission to be known as the "State Commission" established by the State Government in the State.
  • 49. Continued…  Each State Commission shall consist of — • A person who is or has been a Judge of a High Court, appointed by the State Government, who shall be its President.
  • 50. Continued… • not less than two, and not more than such number of members, and one of whom shall be a woman, who shall have the following qualifications, namely:— - be not less than thirty-five years of age; - possess a bachelor's degree from a recognised university; - be persons of ability, integrity and standing, and have adequate knowledge and experience of at least ten years in dealing with problems relating to economics, law, commerce, accountancy, industry, public affairs or administration:
  • 51. Jurisdiction of the SC The State Commission shall have jurisdiction to entertain complaints where the value of the goods or services and the compensation, if any, claimed ''exceeding rupees twenty lakhs but less than one crore”.
  • 52. Continued… • National Commission - A National Consumer Disputes Redressal known as the " National Commission” is established by the Central Government .
  • 53. Jurisdiction of the National Commission. The National Commission. shall have jurisdiction to entertain complaints where the value of the goods or services and the compensation, if any, claimed ''exceeding rupees one crore”.