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BPM - A Practitioners Playbook


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Put together some slides on BPM while speaking at an IMA-India organized CIO breakfast meeting. Might be useful. I\'m a BPM convert and happy to share my experience.

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BPM - A Practitioners Playbook

  1. 1. Business Process Management: A Practitioner’s Playbook Aniruddha Paul Head – IT Change Delivery, ING Vysya Bank, February 25 2011
  2. 2. The single biggest threat that banking faces is that of disintermediation Compete vs. Collaborate? Nonbank E-Wallets Deferred Payment Direct Debit Phone Bill Others FI Models
  3. 3. Customer = Client vs. Partner? At its core banking is a parity-product industry. What should a bank do to gain leverage?
  4. 4. Source: Verizone Business services and underlying processes now need to stretch across entire eco systems through seamless supply chains
  5. 5. The only reliable way to deliver seamless business services is through a well executed BPM strategy Source: IBM; ING Vysya Bank Enterprise Service Bus Transaction Systems Workflow Systems
  6. 6. Where will BPM take your organization in 0-3 years? <ul><li>Faster time to market: 60-90 % less integration effort </li></ul><ul><li>Web services support allows for: </li></ul><ul><ul><li>loosely couples integration across all platforms </li></ul></ul><ul><ul><li>online interface standardization (SOAP, WSDL) </li></ul></ul><ul><ul><li>high degree of reusability </li></ul></ul><ul><li>Reliable file transformation and transfer </li></ul><ul><li>Manageability (scheduling, alerts, notifications, traceability) </li></ul><ul><li>Build flexible workflow processes through configuration </li></ul><ul><ul><li>Move from programming to business analysis </li></ul></ul><ul><ul><li>Cut down delivery time by 50% </li></ul></ul><ul><li>Real time analytics and decision making on the shop floor (Business Activity Monitoring – BAM) </li></ul><ul><li>Remove workflow complexity from transaction systems </li></ul><ul><li>Expose workflow through portals and host-to-host connects </li></ul>Enterprise Service Bus Transaction Systems Workflow Systems
  7. 7. The choices that we made in selecting our BPM platforms represent a best of breed strategy Cordys IBM <ul><li>Selection Criteria: </li></ul><ul><li>Comprehensiveness of vision? </li></ul><ul><li>Architecture (e.g. pre SOA or post SOA; standards based)? </li></ul><ul><li>Integration capability? </li></ul><ul><li>Operational maintenance? </li></ul><ul><li>Infrastructure requirements? </li></ul><ul><li>Degree to which specialized skills are required? </li></ul><ul><li>Licensing norms? </li></ul><ul><li>Support for document management? </li></ul><ul><li>Cost effectiveness? </li></ul><ul><li>References? </li></ul>Enterprise Service Bus Transaction Systems Workflow Systems
  8. 8. Cellular Network SMS Provider DMZ Web Gateway Backend Servers Request Out of band Async SMS API invocation for response Response ING SMS Banking Solution Architecture Trading Web Portal ING Partner Infrastructure Core Banking System ING Online Share Trading Solution Architecture DEMAT System DMZ Web Gateway ING BPM based Document Management System Workflow ESB BPM Jan 2010 Jul 2010 Oct 2010 (Online Share Trading) Nov 2010 (Foreign Exchange Services) Jan 2011 (SMS Banking) Oct 2010 (First Dept Live on DMS) Jan 2011 (5 systems live on DMS/BPM) ESB based integration independent of BPM Workflows DMS implementation focused around doc-centric BPM workflows ESB <-> BPM Process Orchestration Content Management Functionality Apr 2011 Some implementation examples @ ING
  9. 9. <ul><ul><li>“ 3 years from now, what are the odds that you’ll be great at IT without being great at BPM? I think the odds would be about zero” </li></ul></ul><ul><ul><li>- Toby Redshaw, Group CIO, Aviva </li></ul></ul>The Wrap: To be great at IT, you must be great at BPM
  10. 10. <ul><ul><li>Thank you </li></ul></ul>