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• Country of origin
• Geographic region
Culture is defined by your :
Enhancing relationship with people
who belong to different culture than
A good cross cultural training will
ensure empowers a person with:
Understanding & skills
Avoiding Cultural Miscommunication
Find a common ground
Developing proper informational
Develop a high trust level taking time
Have good quality of information and
provide the same
Have the humility to apologize and
Framing verbal and written communication
Use proper salutation techniques (Mr., Ms., Dr., Prof.,
Sir, Madam., etc.)
Know country-specific rules of shake-hands, hugs,
pats and kisses
In doubt?- ASK!!!
Know the local way of greeting people and giving
reply to the greetings
Check your grammar
Greet in the local way or just say “Hello”
Shake hands (Wait for a woman to
extend her hand first)
Wearing formal dress in the first
In some cultures, looking people in the eye is assumed to indicate honesty and
straightforwardness; in others it is seen as challenging and rude.
In USA, the cheapest, most
effective way to connect with people
is to look them into the eye.
Most people in Arab culture share a
great deal of eye contact and may
regard too little as disrespectful.
In English culture, a certain amount
of eye contact is required, but too
much makes many people
In South Asian and many other
cultures direct eye contact is
generally regarded as aggressive and
•A motion of the hands, head or body to emphasize an idea or emotion.
How can the same Gestures be treated differently in different
Skills To Overcome Differences
Respecting Differences and Working Together
Building Trust Across Cultural Boundaries
Understanding Body Language
Connecting with people
The presentation focuses on the problems faced by an individual during cross cultural communication.