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Crossing boundaries

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The presentation focuses on the problems faced by an individual during cross cultural communication.

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Crossing boundaries

  1. 1. Anindya Singh
  2. 2. • Race • Ethnicity • Gender • Class • Religion • Language • Country of origin • Geographic region Culture is defined by your :
  3. 3. Enhancing relationship with people who belong to different culture than yours. A good cross cultural training will ensure empowers a person with:  Knowledge  Understanding & skills
  4. 4. Avoiding Cultural Miscommunication  Find a common ground  Developing proper informational context  Develop a high trust level taking time  Have good quality of information and provide the same  Have the humility to apologize and explain
  5. 5. Framing verbal and written communication  Use proper salutation techniques (Mr., Ms., Dr., Prof., Sir, Madam., etc.)  Know country-specific rules of shake-hands, hugs, pats and kisses  In doubt?- ASK!!!  Know the local way of greeting people and giving reply to the greetings  Check your grammar  Be specific
  6. 6.  Greet in the local way or just say “Hello” Shake hands (Wait for a woman to extend her hand first) Wearing formal dress in the first business meeting Smile
  7. 7. Eye Contact In some cultures, looking people in the eye is assumed to indicate honesty and straightforwardness; in others it is seen as challenging and rude.
  8. 8.  In USA, the cheapest, most effective way to connect with people is to look them into the eye. Most people in Arab culture share a great deal of eye contact and may regard too little as disrespectful. In English culture, a certain amount of eye contact is required, but too much makes many people uncomfortable. In South Asian and many other cultures direct eye contact is generally regarded as aggressive and rude. Continued.
  9. 9. Gestures •A motion of the hands, head or body to emphasize an idea or emotion.
  10. 10. How can the same Gestures be treated differently in different cultures.
  11. 11. Skills To Overcome Differences Respecting Differences and Working Together Building Trust Across Cultural Boundaries Understanding Body Language Connecting with people

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