Maximize your e-Learning Strategy


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My manager and I presented this at CUBIC (Corporate University Best-in-class Conference) 2006 held in Scottsdale Arizona.

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  • Ani: Good morning and thank you for coming today. We are Beverly Johnson and Ani Mukerji, and as the brochure abstract indicated, we are going to share a few of our thoughts and ideas about how you can maximize your e-Learning strategy Bev: How many of you have your blackberries or cell phones here with us? If so, please put it in your left hand and raise your hand. Ok, let’s all together, as our first group activity turn them off or at least put them on silent mode. If it were cold and we had coats hanging at the back of the room, I’d ask us to put them in our coat pockets. However . . .
  • Maximize your e-Learning Strategy

    1. 1. Maximize your e-Learning Strategy Beverly Johnson Director of Learning and Employee Performance Ani Mukerji National e-Learning Manager
    2. 2. Our Charge is to Facilitate Learning…
    3. 3. Who the Heck are You?
    4. 4. <ul><li>CLO Director of Learning and Development e-Learning Manager </li></ul><ul><li>Have a functioning, evolving e-Learning strategy </li></ul><ul><li>Ate breakfast today </li></ul><ul><li>Want to initiate or further develop your e-Learning strategy </li></ul>Who the Heck are You?
    5. 5. Why the Heck are we here?? <ul><li>Maximize măk'sə-mīz' </li></ul><ul><ul><li>Increase TO the greatest quantity or value attainable </li></ul></ul><ul><ul><li>To make the most of </li></ul></ul><ul><li>Strategy străt'ə-jē </li></ul><ul><ul><li>A careful plan, stratagem or method </li></ul></ul><ul><ul><li>An adaptation that serves an important function in achieving success </li></ul></ul>
    6. 6. Why Strategize? <ul><li>Learner Expectations </li></ul><ul><li>Varied Learner Experience </li></ul><ul><li>Competitive Business Edge </li></ul><ul><li>Directly Support Corporate Strategies </li></ul><ul><li>Demonstrate Business Value </li></ul>
    7. 7. e-Learning Strategy Goals <ul><li>Easy access to remote employees or customers </li></ul><ul><li>Motivate reluctant and hard-to-reach learners </li></ul><ul><li>Provide an engaging learning experience for young and old </li></ul><ul><li>Play to the strengths and interests of individuals </li></ul><ul><li>Encourage Partnership and Collaboration </li></ul>
    8. 8. Tools
    9. 9. Tools <ul><li>LMS </li></ul><ul><li>Course Authoring Software </li></ul><ul><li>Development Tools </li></ul><ul><li>Synchronous Learning Tool </li></ul><ul><li>Corporate Learning Website </li></ul><ul><li>Online Survey Tool </li></ul>
    10. 10. Plan it. Track & Measure it. Weave it. Blend it.
    11. 11. Plan it.
    12. 12. Plan it. <ul><li>Start small with a strong business partner </li></ul><ul><li>Custom vs. Outsource </li></ul><ul><li>Know your audience </li></ul><ul><li>Think beyond “courses” </li></ul><ul><li>Bang for the Buck </li></ul><ul><li>Make it fun! </li></ul>
    13. 13. Track & Measure it.
    14. 14. Track & Measure it. <ul><li>LMS Free, Open Source, Hosted </li></ul><ul><li>Enrollment & Completions </li></ul><ul><li>Assessments are Essential </li></ul><ul><li>Focus higher level evaluations on key business initiatives </li></ul>
    15. 15. Track & Measure it. <ul><li>Anecdotal ROI </li></ul><ul><li>Business Value & Performance Improvement </li></ul><ul><li>Traditional ROI Analysis </li></ul>
    16. 16. Business Value Closed files to Warehouse <ul><li>Business Value </li></ul><ul><ul><li>[value of each additional file received on time] </li></ul></ul><ul><ul><li>X (multiplied by) </li></ul></ul><ul><ul><li>number of additional files received on time </li></ul></ul><ul><ul><li>= (equals) </li></ul></ul><ul><ul><li>Increased Revenue </li></ul></ul>96.1% * 16 463 Unit 3 94.1% * 10 163 Unit 2 80.1% * 95 480 Unit 1 Reduction in Overdue Files Total Overdue Files (2/20/05 – 4/20/05) Overdue Files After Training Total Overdue files (11/20/04 – 12/20/05 Overdue files prior to Training
    17. 17. Weave it.
    18. 18. Weave it. <ul><li>Stay “in tune” with all corporate plans and strategies </li></ul><ul><li>Major element of Organizational Change Management </li></ul><ul><li>No elaborate Needs Assessment required! </li></ul>
    19. 19. Blend it.
    20. 20. Blend it. <ul><li>Is there any other way? </li></ul><ul><li>E-Initiatives must not exist in a silo </li></ul><ul><li>Use “e” for pre-work & follow-up </li></ul>
    21. 21. SalesPoint <ul><li>Candidate Selection </li></ul><ul><li>Structured Mortgage Content Training </li></ul><ul><li>Branch Experience </li></ul><ul><li>Tactical Sales Training </li></ul><ul><li>Field Assignment </li></ul><ul><li>Continuous Learning and Performance Improvement </li></ul>
    22. 22. Plan it. Track & Measure it. Weave it. Blend it.
    23. 23. Questions?? <ul><li>How to Contact Us: </li></ul><ul><li>[email_address] </li></ul>