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- 1. Problem Solving
- 2. Problem Solving
- 3. Problem Solving Agenda <ul><li>Review day’s schedule </li></ul><ul><li>Define problem solving </li></ul><ul><li>Discuss problem solving Cycle </li></ul><ul><li>Designing problem statements </li></ul><ul><li>Problem solving from the solution </li></ul>
- 4. Problem Solving <ul><li>Warm up exercise </li></ul><ul><ul><li>definition of a problem </li></ul></ul><ul><li>Think of an easy problem that you handled this morning </li></ul><ul><li>Think about how you went about handling the problem </li></ul><ul><li>Write down the steps you used </li></ul>1 1 ?
- 5. Problem Solving <ul><li>3,658.7 X 12 </li></ul><ul><li> X </li></ul><ul><li>Now think of a </li></ul><ul><li>complicated problem. The more complicated </li></ul><ul><li>the better </li></ul>1 y 2
- 7. Problem- Solving Cycle Problem Statement Collect Data Identify Causes Identify Solutions Implement Solutions Evaluate Adjust Follow-up
- 9. Problem statement What is a problem? What is a cause? What is a solution?
- 11. Problem Statement <ul><li>As we saw the real problem often gets lost in the </li></ul><ul><ul><li>symptoms </li></ul></ul><ul><ul><li>effects </li></ul></ul><ul><ul><li>results </li></ul></ul><ul><ul><li>consequences </li></ul></ul><ul><li>When the dust settles what is the real problem? </li></ul>? ? ? ? ? ? ? ? ? ? ? ? ? !
- 12. Problem Solving Problem Statement Exercise <ul><li>Jim can’t put anything up on the wall since it’s made out of brick and there are no holes in it. So the frames we’re trying to promote aren’t up yet. He needs a drill and some masonry bits, Why hasn’t marketing done anything about it yet? </li></ul>.
- 13. Problem Solving Tools <ul><li>Brainstorming </li></ul><ul><li>Data Collection </li></ul><ul><li>Benchmarking </li></ul><ul><li>Working backwards </li></ul><ul><li>Generalizing </li></ul><ul><li>Decomposing and recombining </li></ul>Bag of Tricks Tools
- 14. Problem Solving Brainstorming <ul><li>Brainstorming is used to get lots of ideas. </li></ul><ul><li>It gets the creative juices flowing and people work off each other’s energy </li></ul><ul><li>It allows everyone to participate </li></ul>
- 16. Problem Solving Brainstorming <ul><li>In order for brainstorming to work: </li></ul><ul><ul><li>clearly identify the topic of the session </li></ul></ul><ul><ul><li>ensure everyone participates </li></ul></ul><ul><ul><li>use visual or word association games to help the process along (A Whack On The Side Of The Head, ..R von Oech) </li></ul></ul><ul><ul><li>use games to stimulate </li></ul></ul><ul><ul><li>write your ideas down as they are stated </li></ul></ul>
- 17. Problem Solving Data Collection <ul><li>Reality vs assumptions </li></ul><ul><li>What really happened vs what you think happened </li></ul><ul><li>Ensures that pertinent solutions get implemented </li></ul><ul><li>Sets a benchmark for measuring progress </li></ul>So are camel hair brushes made out of camel hair or squirrel hair
- 19. Problem Solving Benchmarking <ul><li>Benchmarking is finding out how others have successfully resolved a situation </li></ul><ul><ul><li>saves time </li></ul></ul><ul><ul><li>don’t make the same mistakes they did </li></ul></ul><ul><ul><li>don’t have to reinvent the wheel </li></ul></ul>Ok Buddy, so just what did YOU! do to solve the problem
- 20. Problem Solving Benchmarking <ul><li>Look outside of you industry to get a different perspective </li></ul><ul><li>Plan what you are going to ask and be clear and concise </li></ul><ul><li>Keep it short , don’t overstay your welcome </li></ul><ul><li>Be prepared to reciprocate or offer something in return </li></ul>
- 21. Problem Solving Working backwards <ul><li>Allows you to plan your strategy or your task from its outcome rather than from its current situation </li></ul><ul><li>Allows you to pinpoint, in many situations, just exactly where the situation began and sometimes why it even occurred </li></ul>
- 23. Problem Solving Evaluating the ideas
- 26. Problem Solving implementation

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