This document discusses a study on the effectiveness of talent management practices in the hotel industry in Croatia. The study involved interviews with HR managers and general managers at hotels. The interviews explored practices around recruitment and selection, performance management, retention, performance measurement, and benefits/challenges of talent management. Results showed that retention of talent, measurement of employee performance, and benefits of talent management were areas of strength, while recruitment and objectives setting could be improved. The conclusion recommends a strategic focus on talent management processes going forward to develop strengths and address weaknesses.

1. vs.
Talent Management: Effective or Ineffective HR
practice in the Hotel Industry in Croatia
Angelina Vojinovic
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2. Evolution of HR practice
 Talent management
Strategic HR
Personnel department
 First HR practice in 1896 – Mary Wood

3. Present - Methods
Interview: 5 open-ended questions and 2 probes
9 Respondents: 3 GMs and 6 HR managers of
hotels
3*
4*
5*

4. Results
Recruitment and selection vs.
0
1
2
3
1
3
2
3
2 2 2
3 3
http://web.mesacc.edu/dept/d10/asb/origins/hominid_journey/early_
homo.html

5. PPerformance and objectives vs.
0
0.5
1
1.5
2
2.5
3
3 3
2
3 3
1 1
3
2
Column1
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html

6. Retention of talent vs.
0
0.5
1
1.5
2
2.5
3
3 3
2
3 3
2
3 3
2
Q3
http://web.mesacc.edu/dept/d10/asb/origins/hominid_journey/early_homo.html

7. Employee performance measurement vs.
0
0.5
1
1.5
2
2.5
3
2 2 2 2
3 3
2
3
1
Q4
http://web.mesacc.edu/dept/d10/asb/origins/hominid_journey/early_
homo.html

8. Benefits/Challenges of having talent vs.
0
0.5
1
1.5
2
2.5
3
3 3
1
2
3
2 2 2
3
http://web.mesacc.edu/dept/d10/asb/origins/hominid_journey/early_
homo.html

9. Present
6
3
0 0
Strenghts
RETENTION OF TALENT
MEASUREMENT OF
TALENT

10. Future
RETENTION OF
TALENT
MEASUREMENT
OF TALENT
Column1

11. Conclusion
PRESENT FUTURE
STRATEGIC DEPARTMENT
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TALENT
MANAGEMENT
PROCESS