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Holloway, Angela Resume

Holloway, Angela Resume

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Angela E. Holloway
8000 Tuxford Lane  Jacksonville, Florida 32244  (904) 955-1801  angelaeh@comcast.net
Customer focused, dedicated Human Recourses Specialist with over eighteen years of experience delivering excellence
in Payroll, Benefits, HR, Recruiting, Report Management, Organizational Management, Administrating leave of
absences and Performance Management. Accustom to identifying issues, resolving complex problems and providing
accurate client-driven results.
PROFESSIONAL EXPERIENCE
NGA HUMAN RESOURCES, JACKSONVILLE, FL 1996 - Present
• Provide Human Resource services to Fortune 500 companies and large State entities.
 ORGANIZATION MANAGER 2013 – Present
 Provide on-going support to the State of Florida
 Manage and process Personnel Administration and Organizational Management cases related to actions and
movements of over 270,000 employees and retirees
 Service as a liaison for the 43 state agencies and the 28 community and state colleges for payroll, benefits,
compensation, and time and attendance teams.
 Investigate cases and resolve the intricate and interwoven issues
 Provide root cause analysis to the State of Florida
 Develop and maintain Method and Procedure documents for service center representatives
 Support implementation of system enhancements projects
 Execute system queries to expedited results for User Acceptance Testing
 Analyze and report issues from Payroll error report for bi-weekly, monthly, and supplemental payroll runs
 RECRUITING AND STAFFING MANAGER 2008 – 2013
 Develop and execute successful processes to obtain error free job posting to the internet
 Ensure compliance to state regulated mandates for Veterans’ preference
 Provide inquiry support for prescreening questions
 REPORTS ANALYST 2007- 2008
 Evaluate data to create trend analysis
 Configure and summarize data via crystal reports for monthly client presentations
 Execute ad hoc reports for internal and external clients
 TEAM LEADER 2001 – 2007
 Measure and track all input into the service center i.e. calls, e-mails, faxes, mail, chats
 Developed over fifty service center specialist in areas of benefits, payroll, HR and staffing
 SENIOR SUPPORT LEADER 2000 – 2001
 Managed and assigned client escalations
 Single point of contact for all client escalations
 PAYROLL AND BENEFITS CASEWORKER 1997 - 2000
 Resolve employee/client discrepancies in paychecks due to HR data
 Third party vendor liaison
 SERVICE CENTER SPECIALIST 1996 - 1997
 Provide benefit choice enrollment support for employee and retirees
 Provide instruction for employee and manager self-service enrollment
Angela E. Holloway
8000 Tuxford Lane  Jacksonville, Florida 32244  (904) 955-1801  angelaeh@comcast.net
EDUCATION
University of Phoenix — Jacksonville, FL June 2014
 Bachelor of Science Degree in Psychology
University of Phoenix — Jacksonville, FL June 2012
 Associate of Art with a focus on Business Management and Human Resources
Truth Bible College — Jacksonville, FL June 2008
 Associate of Biblical Studies
Concorde Career College — Jacksonville, FL March 1992
 Medical Assistant Degree

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Holloway, Angela Resume

  • 1. Angela E. Holloway 8000 Tuxford Lane  Jacksonville, Florida 32244  (904) 955-1801  angelaeh@comcast.net Customer focused, dedicated Human Recourses Specialist with over eighteen years of experience delivering excellence in Payroll, Benefits, HR, Recruiting, Report Management, Organizational Management, Administrating leave of absences and Performance Management. Accustom to identifying issues, resolving complex problems and providing accurate client-driven results. PROFESSIONAL EXPERIENCE NGA HUMAN RESOURCES, JACKSONVILLE, FL 1996 - Present • Provide Human Resource services to Fortune 500 companies and large State entities.  ORGANIZATION MANAGER 2013 – Present  Provide on-going support to the State of Florida  Manage and process Personnel Administration and Organizational Management cases related to actions and movements of over 270,000 employees and retirees  Service as a liaison for the 43 state agencies and the 28 community and state colleges for payroll, benefits, compensation, and time and attendance teams.  Investigate cases and resolve the intricate and interwoven issues  Provide root cause analysis to the State of Florida  Develop and maintain Method and Procedure documents for service center representatives  Support implementation of system enhancements projects  Execute system queries to expedited results for User Acceptance Testing  Analyze and report issues from Payroll error report for bi-weekly, monthly, and supplemental payroll runs  RECRUITING AND STAFFING MANAGER 2008 – 2013  Develop and execute successful processes to obtain error free job posting to the internet  Ensure compliance to state regulated mandates for Veterans’ preference  Provide inquiry support for prescreening questions  REPORTS ANALYST 2007- 2008  Evaluate data to create trend analysis  Configure and summarize data via crystal reports for monthly client presentations  Execute ad hoc reports for internal and external clients  TEAM LEADER 2001 – 2007  Measure and track all input into the service center i.e. calls, e-mails, faxes, mail, chats  Developed over fifty service center specialist in areas of benefits, payroll, HR and staffing  SENIOR SUPPORT LEADER 2000 – 2001  Managed and assigned client escalations  Single point of contact for all client escalations  PAYROLL AND BENEFITS CASEWORKER 1997 - 2000  Resolve employee/client discrepancies in paychecks due to HR data  Third party vendor liaison  SERVICE CENTER SPECIALIST 1996 - 1997  Provide benefit choice enrollment support for employee and retirees  Provide instruction for employee and manager self-service enrollment
  • 2. Angela E. Holloway 8000 Tuxford Lane  Jacksonville, Florida 32244  (904) 955-1801  angelaeh@comcast.net EDUCATION University of Phoenix — Jacksonville, FL June 2014  Bachelor of Science Degree in Psychology University of Phoenix — Jacksonville, FL June 2012  Associate of Art with a focus on Business Management and Human Resources Truth Bible College — Jacksonville, FL June 2008  Associate of Biblical Studies Concorde Career College — Jacksonville, FL March 1992  Medical Assistant Degree