Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Behavioral interviewing help agents for bookbuilder


Published on

Published in: Education, Technology
  • Be the first to comment

  • Be the first to like this

Behavioral interviewing help agents for bookbuilder

  1. 1. Book builder help agents Based on Marzano strategies By Rita Leets
  2. 2. Behavioral interviewing:  Developed in the 1970’s by industrial psychologists  Past performance best predictor of future performance  Used by the majority of organizations
  3. 3. Professional adults looking for middle to upper management positions Target Audience
  4. 4. Puzzled LifelineMore
  5. 5. Set Objectives Early  Set clear objectives  State achievable goals  Method to achieve desired results Job Offer
  6. 6. Differences & Similarities Behavioral vs Traditional  Show differences  Show similarities  Link to a table
  7. 7. Use book builder helpers to:  Clarify learning goal for specific portion  Go over main points in lesson  Link to related sites
  8. 8. Use helpers to reinforce knowledge by  Linking to behavioral interview videos  Link to question banks  Link worked examples of behavioral questions
  9. 9.  Check points within the book project  Check for understanding  Audible and visible recognition for correct answer  If incorrect encourage to try again
  10. 10.  Helpers link to success stories in behavioral interviewing  Link to common mistakes to avoid  Different strategies used by others
  11. 11.  Link to a diagram of the thought process  Different types of diagrams for different levels  Progression of the 3 step answer required
  12. 12.  Provide Scenario  Stop  Ask user to predict what will happen next  Provide answer  Ask user to compare  Repeat
  13. 13. State Scenario Stop Predict Compare Repeat if Necessary
  14. 14.  Links for further personal growth  More information about the subject  Encourage practice after finishing book  Prepare before every interview  Practice behavioral questions  Read book again if necessary