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  1. 1. GROUP #3 Segovia, Angel Tecson, Jefferson Tenorio, Lordan Dacpano, Janine Fernandez, Patricia Lagan, Jennylyn Maleng-an, Norlina Pade, Audry TQM HDH Genichi Taguchi Philip B. Crosby
  2. 2. Genichi Taguchi • Born on the first day of 1924 • Studied textile engineering at Kiryu Technical College • Conducted the nation's first study on health and nutrition. • Japanese engineer and statistician • Deming Application Prize (1960), Willard F. Rockwell Medal (1986).
  3. 3. • Taguchi Methods- a methodology to improve quality and reduce costs • The Loss Function – used to measure financial loss • Robust Design focuses on improving the fundamental function of the product or process Genichi Taguchi: Contributions
  4. 4. Genichi Taguchi: The Loss Function 1. We cannot reduce cost without affecting quality means 2. We can improve quality by increasing cost 3. We can reduce cost by improving quality 4. We can reduce cost by continues improvement
  5. 5. Philip B. Crosby • Born in West Virginia in 1926 • An influential author, consultant and philosopher • A graduate of Western Reserve University; completed a degree at Ohio College Of Podiatric Medicine. • Wrote the best-seller Quality Is Free in 1979 • Philip Crosby Associates Incorporated • published his book Quality is Free in 1979.
  6. 6. Philip B. Crosby: Contributions • Zero Defects – a mentality, or a movement aimed at minimizing the number of defects in products and service as much as possible. • Doing it Right the First Time- encourages everyone to improve continuously.
  7. 7. Philip B. Crosby: Contributions • SIX STAGES OR SIX C’S 1. Comprehension 2. Commitment 3. Competence 4. Communications 5. Correction 6. Continuance
  8. 8. Philip B. Crosby: Contributions • FOUR ABSOLUTES OF QUALITY 1) Quality means conformance to requirements 2) Quality comes from prevention 3) Quality performance standard is zero defects 4) Quality measurement is the price of non-conformance
  9. 9. Philip B. Crosby: Contributions • 14 STEPS TO QUALITY IMPROVEMENT 1) Management Commitment 2) Quality Improvement Teams 3) Quality Measurement 4) Cost Of Quality Evaluation 5) Quality Awareness 6) Corrective Action 7) Zero Defects Planning
  10. 10. Philip B. Crosby: Contributions • 14 STEPS TO QUALITY IMPROVEMENT 8) Supervisory Training 9) Zero Defects 10) Goal Setting 11) Error Cause Removal 12) Recognition 13) Quality Councils 14) Do It All Over Again
  11. 11. Philip B. Crosby: Contributions • QUALITY VACCINE – Crosby’s Triangle COMMUNICATION INTEGRITY, POLICIES SYSTEMS, OPERATIONS
  12. 12. Philip B. Crosby: Contributions • QUALITY MANAGEMENT MATURITY GRID (QMMG) UNCERTAINTY AWAKENING ENLIGHTENMENT WISDOM CERTAINTY

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