Hello, My name is Angel. I am currently looking for new job
opportunities. I have been working in the drycleaning industry for
sixteen years. In this presentation I will briefly attempt to explain
how the skills I have acquired can be applied to many
Logistics: The handling the details of an operation
Drycleaning is a Consumer Service. Clients enter with soiled garments and
expect them to return clean, in a timely fashion. Now, as with all things, this
of course is a process.
All customer garments must be itemized at
the front desk. Data Entry must be
performed. Types of garment, colors, label
names, and any special instructions from the
client must be listed. This is done by a
software called Compass Max. It is a CRM
tool used by many cleaners.
Compass Max records all of
the client’s transaction history.
It also is used for inventory
After Data Entry is complete, the garment are sent through a process known
as tagging. Using Compass Max, tags with the clients name and piece
description are generated. Each item will have its own unique barcode
number along with the number of items on the invoice. Any special
instructions wil be followed or individually attached to the garment.
Newly tagged items are sent either directly to cleaning, or to the Stain
Technicians, for spot removal.
Stains are designated by type. Tannin
stains are from plants. Protein stains are
from bodily fluids. Both of those
designations are considered “Wetside”,
meaning they should dissovle in water.
Inks, Paints, and Adhesives are considered
“Dryside” stains, meaning they are solvent
soluble and should dissolve in the
drycleaning process, some stains will be
hybrids of both. Then there is the issue of
extremely soiled items, which will require
heavy detailing. All these factors must be
taken into account, along with composition
of the garment. Some garments will need
to be recleaned.
Quality Control: The activity of checking goods as they
are produced to make sure that the final products are
After removal process items are sent to
Inspection. Clean clothes are sent to pressing.
Rejected items are
sent back for removal.
Quality Control is continued after being pressed.
A different inspector checks the clothes for
cleanliness. The clothes are also checked for
proper pressing technique and if any minor
repairs are needed. Approved items are the
scanned using Compass Max. The barcodes
attached at the time of the tagging process are
scanned and invoices are compiled for the client.
Completed invoices are packaged and marked as
Now that the orders are marked to “ready”, they can now be picked up by clients, or
sent for delivery. During the after hours, orders for delivery must be assembled.
Customers are assigned routes according to address, and each route has its own driver.
The Route Coordinators are present to insure items are deilvered on time. Using
the Web Calender, the coordinator must check the listing to see that all orders
deemed “specials” are ready and completed. Calendar Management is key for
good customer relations. When the driver are ready go, orders are are once again
scanned using Compass Max., and driver manifests are created.
Before the drivers leave, each route is checked individually to ensure all orders are ready.
At the end of each day all orders on the routes must be “cleared” from the system.
Phone Support is also key in the delivery process. Clients often call in for pickups and to
ask for “specials”, expedited orders set to be delivered before their usual due date.
“Specials” must be entered into the Web Calendar. Any same day call-ins must be
dispatched to the drivers.
I made this presentation to illustrate how the skills I have
acquired could be used at other organizations. As I have
delved deeper into the job search process, I feel that some
companies have become to reliant on assesments and lazy
labels and are not willing to put the resources into training
good canidates. I am not college educated, but I can do
whatever I set my mind to do, and strive to do it well. I
probably should have left some of that out, but that is how I
honestly feel. For any body reading this, this will give you a
clue to my personality.
Angel S. Humphrey
Thanks to PowerPoint Mobile and my LG V10