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Brainy Days: Lateralization &
Website Optimization


Presented by:
Angie Pascale
Copywriter & Marketing/PR Coordinator
Background




•   Westwood College, along with Redstone College and Westwood
    College Online, are a system of higher education institutions powered
    by Denver-based Alta College, Inc.

•   19 campuses in six states, six schools, numerous degree programs, 17
    online degree programs

•   Location3 Media has been managing Westwood’s paid search for over
    five years

•   During that time, we have created tons of landing pages for the
    campuses, schools and degree programs for all three colleges
Objective

•   After five years, we’d optimized nearly every aspect of PPC
    campaigns, all were performing well

•   Next logical step was to focus on landing pages

•   Due to the many landing pages, creating a GWO test for each was an
    extremely daunting task

•   Instead, we focused on the degree program
    landing pages only

•   Increasing conversions is always the ultimate
    goal, but we wanted to really learn something
    about the users and take a creative,
    psychological approach
Contact Forms

 •   Why are contact forms always located on the right
     side of the page?
      •   In English, we read from left to right
      •   Approximately 90-95% of individuals are
          right-handed and prefer performing activities
          with or on their right side


 •   What about the lefties?

 •   If the right side of the body is controlled by the left
     side of the brain, does that mean 90-95% of people
     are left-brained?

 •   What could this mean for landing page design?
Hypothesis

•   Lateralization of brain function (i.e.,
    right-brained or left-brained) dictates
    which side of the page a user prefers
    to complete a form on


•   Brain lateralization of users can be
    determined by degree program they
    are interested in


•   Right-brain degree programs will
    perform better with form on left side;
    left-brain degree programs will
    perform better with form on right side
GWO Experiment
•   We conducted A/B split tests using original page with contact form on
    the right versus new page with contact form on the left

•   Created new version for all 56 degree program pages

    Original Landing Page                     New Version of Landing Page
Brain Lateralization

                                                                                             Right-brained Traits
Left-brained Traits
                                                                                             Artistic, visually-oriented,
Logical, detail-oriented,
                                                                                             risk-taking
practical
                                                                                             Responds to demonstrated
Responds to verbal
                                                                                             instruction
instructions

                                                                                             Fluid and spontaneous
Planned and structured

                                                                                             Prefers elusive, uncertain
Prefers established, certain
                                                                                             information
information

                                                                                             Sees correspondences and
Sees cause and effect                                                                        resemblances; analogical




    Source: Bastable, S. B. (2002). Nurse as educator: Principles of teaching and learning
    nursing practice. Sudbury, MA: Jones and Bartlett.
Brain Lateralization & Career Choice
 •     These characteristics help define an individual’s career goals:


     Left-brained                              Right-brained
     Interested in math and                    Interested in literature and
     science; become                           Humanities; become
     lawyers, accountants, engine              entrepreneurs, athletes, sales
     ers and scientists.                       executives, artists, musicians
                                               and craftsmen.
Brain Lateralization & Career Choice
 •   We associated each Westwood degree program with a dominant
     hemisphere of the brain



     Left-brained Degree Programs   Right-brained Degree Programs
              Criminal Justice                 Game Art
                   MBA                     Marketing & Sales
          Airframe and Powerplant            Construction
                   HVAC                      Interior Design
          Healthcare Management             Graphic Design
                 Paralegal               Fashion Merchandising
                    ISS
              Game Software
          E-business Management
Results



      Degree Program      Winning Form Side   Confirmed Hypothesis?
Criminal Justice                Right
MBA                              Left
Airframe and Powerplant         Right
HVAC                             Left
Game Art                        Right
Construction                     Left
Marketing & Sales               Right
Conclusions

•   Although a compelling experiment, we did not find a conclusive link
    between contact form location and brain lateralization. Reasons for the
    discrepancies:
     •   Too many outside variables
     •   Those seriously interested in the program would complete the
         form regardless of its location
     •   Brain lateralization simply has no connection to online conversion
         activity
     •   Experiment was based on a hypothesis created by right-brained
         individuals!
Conclusions

•   We did, however, succeed in optimizing Westwood’s many degree
    program landing pages:


     •   Average 39.7% conversion rate improvement


     •   83.1% conversion rate improvement for HVAC page


     •   Winning form location has been applied to all landing page
         designs since
If you would like a copy of this presentation, please
provide a business card or contact me:

       Angie Pascale
       apascale@location3.com
       720.881.8528

To view online case study, visit:
www.searchenginemarketingstrategy.com/wwcs

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Google Website Optimizer Case Study

  • 1. Brainy Days: Lateralization & Website Optimization Presented by: Angie Pascale Copywriter & Marketing/PR Coordinator
  • 2. Background • Westwood College, along with Redstone College and Westwood College Online, are a system of higher education institutions powered by Denver-based Alta College, Inc. • 19 campuses in six states, six schools, numerous degree programs, 17 online degree programs • Location3 Media has been managing Westwood’s paid search for over five years • During that time, we have created tons of landing pages for the campuses, schools and degree programs for all three colleges
  • 3. Objective • After five years, we’d optimized nearly every aspect of PPC campaigns, all were performing well • Next logical step was to focus on landing pages • Due to the many landing pages, creating a GWO test for each was an extremely daunting task • Instead, we focused on the degree program landing pages only • Increasing conversions is always the ultimate goal, but we wanted to really learn something about the users and take a creative, psychological approach
  • 4. Contact Forms • Why are contact forms always located on the right side of the page? • In English, we read from left to right • Approximately 90-95% of individuals are right-handed and prefer performing activities with or on their right side • What about the lefties? • If the right side of the body is controlled by the left side of the brain, does that mean 90-95% of people are left-brained? • What could this mean for landing page design?
  • 5. Hypothesis • Lateralization of brain function (i.e., right-brained or left-brained) dictates which side of the page a user prefers to complete a form on • Brain lateralization of users can be determined by degree program they are interested in • Right-brain degree programs will perform better with form on left side; left-brain degree programs will perform better with form on right side
  • 6. GWO Experiment • We conducted A/B split tests using original page with contact form on the right versus new page with contact form on the left • Created new version for all 56 degree program pages Original Landing Page New Version of Landing Page
  • 7. Brain Lateralization Right-brained Traits Left-brained Traits Artistic, visually-oriented, Logical, detail-oriented, risk-taking practical Responds to demonstrated Responds to verbal instruction instructions Fluid and spontaneous Planned and structured Prefers elusive, uncertain Prefers established, certain information information Sees correspondences and Sees cause and effect resemblances; analogical Source: Bastable, S. B. (2002). Nurse as educator: Principles of teaching and learning nursing practice. Sudbury, MA: Jones and Bartlett.
  • 8. Brain Lateralization & Career Choice • These characteristics help define an individual’s career goals: Left-brained Right-brained Interested in math and Interested in literature and science; become Humanities; become lawyers, accountants, engine entrepreneurs, athletes, sales ers and scientists. executives, artists, musicians and craftsmen.
  • 9. Brain Lateralization & Career Choice • We associated each Westwood degree program with a dominant hemisphere of the brain Left-brained Degree Programs Right-brained Degree Programs Criminal Justice Game Art MBA Marketing & Sales Airframe and Powerplant Construction HVAC Interior Design Healthcare Management Graphic Design Paralegal Fashion Merchandising ISS Game Software E-business Management
  • 10. Results Degree Program Winning Form Side Confirmed Hypothesis? Criminal Justice Right MBA Left Airframe and Powerplant Right HVAC Left Game Art Right Construction Left Marketing & Sales Right
  • 11. Conclusions • Although a compelling experiment, we did not find a conclusive link between contact form location and brain lateralization. Reasons for the discrepancies: • Too many outside variables • Those seriously interested in the program would complete the form regardless of its location • Brain lateralization simply has no connection to online conversion activity • Experiment was based on a hypothesis created by right-brained individuals!
  • 12. Conclusions • We did, however, succeed in optimizing Westwood’s many degree program landing pages: • Average 39.7% conversion rate improvement • 83.1% conversion rate improvement for HVAC page • Winning form location has been applied to all landing page designs since
  • 13. If you would like a copy of this presentation, please provide a business card or contact me: Angie Pascale apascale@location3.com 720.881.8528 To view online case study, visit: www.searchenginemarketingstrategy.com/wwcs