Personal risk assessment training 1 day programme generic

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a course designed for Behaviour management and dealing with personal risk assessments - please contact us for download details

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Personal risk assessment training 1 day programme generic

  1. 1. PERSONAL RISK ASSESSMENT TRAINING Andy Neal
  2. 2. Programme (DAY 1 AM) <ul><li>Expectations </li></ul><ul><li>Aims </li></ul><ul><li>Key Legislation </li></ul><ul><li>Policy Planning </li></ul><ul><li>Introduction </li></ul><ul><li>Risk Assessments </li></ul>
  3. 3. (DAY 1) pm <ul><li>Advanced Scene Assessment </li></ul><ul><li>Observation Model </li></ul><ul><li>Diversity </li></ul><ul><li>Operational Tactics </li></ul><ul><li>Responses to Threat </li></ul><ul><li>Fight or Flight </li></ul>
  4. 4. Introductions <ul><li>Introduce yourself </li></ul><ul><li>Role within your company </li></ul><ul><li>Expectations of the course </li></ul><ul><li>What do you want to get out of the training </li></ul>
  5. 5. Lone worker Legislation “ what is the definition of Violence in the workplace”.
  6. 6. Definition of work placed violence <ul><li>“ Any incident where a person is Abused, Threatened or Assaulted in circumstances related to their work” </li></ul>
  7. 7. Risk Assessments <ul><li>National / International </li></ul><ul><li>Sudden evolving threats </li></ul><ul><li>Individual behaviour Profiles </li></ul>Customer Interactions
  8. 8. Scenario Exercise 1
  9. 9. The Dynamic Risk Assessment STOP LOOK LISTEN
  10. 10. STOP <ul><li>Physical distance </li></ul><ul><li>Exit strategies </li></ul><ul><li>Psychological factors </li></ul><ul><li>Fighting arcs </li></ul><ul><li>Positional awareness </li></ul><ul><li>Critical factor </li></ul>360
  11. 11. Look Observations always start the process of risk assessing
  12. 12. Look P erson O bject P lace Using this system makes risk assessments a conscious process and that in turn reduces risk to individuals. It involves breaking risks into three categories
  13. 13. LISTEN <ul><li>Use active listening skills </li></ul><ul><li>Build rapport </li></ul><ul><li>Assess levels of communication </li></ul><ul><li>Empathise </li></ul><ul><li>Customer services </li></ul>
  14. 14. LOOK ASSESSMENTS - PERSON <ul><li>You work with people everyday </li></ul><ul><li>List the risks that a person presents to you as an individual or group </li></ul>Reaction Action Exercise 2
  15. 15. PERSON S - Assessment <ul><li>Age </li></ul><ul><li>Size </li></ul><ul><li>Culture </li></ul><ul><li>Groups </li></ul><ul><li>Attire </li></ul><ul><li>Body Language </li></ul><ul><li>Gender </li></ul><ul><li>History </li></ul>
  16. 16. BODY LANGUAGE Advanced Risk Assessments
  17. 17. Body Language Overview Security assessments using body language <ul><li>Head movements </li></ul><ul><li>Hands & arms </li></ul><ul><li>Eyes </li></ul><ul><li>Stance </li></ul><ul><li>Frustration </li></ul><ul><li>Anger </li></ul><ul><li>Emotional state </li></ul><ul><li>Mental health </li></ul><ul><li>Aggression </li></ul><ul><li>Hidden communication </li></ul>FACT FICTION Vs The body language we convey to the world is a combination of instinct, learned behaviour and imitation of others
  18. 18. Cultural Diversity <ul><li>Body Language </li></ul><ul><li>Hand signals in one culture can mean something very different in another </li></ul><ul><li>Spatial awareness </li></ul><ul><li>Values and ethos </li></ul><ul><li>Always respect the values of another culture </li></ul><ul><li>Try using body language in a way that embraces those values as much as possible </li></ul>
  19. 19. Other Factors <ul><li>Size of the person </li></ul><ul><li>Age – risk factors </li></ul><ul><li>Attire </li></ul><ul><li>Groups </li></ul><ul><li>History </li></ul>
  20. 20. OBJECTS Assessment <ul><li>Specific Weapons </li></ul><ul><ul><li>Possession of edged weapon or object </li></ul></ul><ul><ul><li>Innocent objects anything to hand </li></ul></ul><ul><ul><li>Arms strike distances </li></ul></ul>
  21. 21. PLACE - Assessments <ul><li>Features of the physical environment </li></ul><ul><li>Isolated </li></ul><ul><li>Dark </li></ul><ul><li>Confined spaces </li></ul><ul><li>Exits </li></ul><ul><li>Stairways or steps </li></ul><ul><li>Noisy areas </li></ul><ul><li>Crowds </li></ul><ul><li>Physical structures </li></ul>
  22. 22. STOP- LOOK- LISTEN <ul><li>PERSON </li></ul><ul><li>OBJECT </li></ul><ul><li>PLACE </li></ul>This Model should form the basis of all personal safety assessments internationally
  23. 23. Responses to emotions <ul><li>Aim – Develop the knowledge of physical and emotional changes to a person experiencing threatening situations and develop practical skills and confidence to respond effectively </li></ul><ul><li>Session Content – </li></ul><ul><li>Responses to threat </li></ul><ul><li>Identify triggers & inhibitors </li></ul><ul><li>Stimulus response and the human mechanism </li></ul><ul><li>Human responses to threatening situations </li></ul>
  24. 24. Introducing the Limbic System and the Brain
  25. 25. Instinct Amygdala Thinking Brain PRE Frontal Cortex
  26. 26. Rational & emotional mindsets <ul><li>We have two mindsets </li></ul><ul><li>The Emotional mind (the one that feels) </li></ul><ul><li>The Rational Mind ( the one that thinks) </li></ul>When we are upset, angry or feel threatened, our emotional mind quickly takes over and we lose much of our ability to rationalise and think clearly
  27. 27. Group Work <ul><li>List the situations or incidents involving other people that really annoy you or cause you to ‘lose it’. </li></ul><ul><li>List your reactions to these incidents ‘how do you deal with it’ </li></ul>Exercise 4
  28. 28. Fight or Flight STIMULUS RESONSE Negative Response Positive Response CHOICE
  29. 29. STIMULUS TRIGGERS Emotional Mindsets Embarrassed Afraid Loss of face Insulted Being ignored Not being taken seriously
  30. 30. Inhibitors Rational Mindsets Self control Personal values Social or legal consequences Fear Training
  31. 32. Visual levels of Fight or Flight Frustration ANGER AGGRESSION VIOLENCE
  32. 33. Look at Case study A <ul><li>Analyse the incident and discuss the Triggers from both points of view </li></ul><ul><li>What is Karen Locketts emotional/ rational mindset </li></ul><ul><li>What is the assailants mindset </li></ul><ul><li>How would an understanding of emotional rational mindsets have helped the rail worker </li></ul><ul><li>Exercise 5 </li></ul>
  33. 34. Positional Tactics – STOP model <ul><li>Spatial awareness is key to your safety </li></ul><ul><li>You should always be aware of your surroundings </li></ul><ul><li>And never loose your exits </li></ul>Distance Position Exits
  34. 35. SCENARIO EXERCISE
  35. 36. Once the visual assessment has been completed you must adopt the correct position <ul><li>There are two factors to take into account </li></ul><ul><li>Physical distance </li></ul><ul><li>Psychological distance </li></ul><ul><li>We will look at this in turn </li></ul>
  36. 37. PHYSICAL DISTANCE <ul><li>In order to use your full reactive area we must use our peripheral vision </li></ul><ul><li>You must be able to see the HEAD & FEET in first contact </li></ul>
  37. 38. ‘ CRITICAL’ Never break this distance down until you have carried out the assessment model P>O>P
  38. 39. Psychological Positioning <ul><li>Always prevent the tendency to stand inside the fighting arc </li></ul><ul><li>Used a relaxed pose with a side on position </li></ul><ul><li>This offers exit strategies both ways </li></ul>
  39. 40. Proactive service delivery <ul><li>List the situations and circumstances which can cause the customer frustration because of his/her expectations are not being met </li></ul><ul><li>List your responses that you and your organisation could put into place to help reduce these frustrations and risk areas </li></ul>Exercise 6
  40. 41. Behaviour breeds Behaviour <ul><li>Observe the picture below </li></ul><ul><li>List your feelings about the person </li></ul><ul><li>What were your first impressions </li></ul><ul><li>Be as open and honest as you can </li></ul>
  41. 42. Learning how to behave with your negative feelings MY ATTITUDE MY BEHAVIOUR YOUR ATTITUDE YOUR BEHAVIOUR Affects Affects Affects Affects Break the Cycle
  42. 43. Strategies for defusing aggressive behaviour <ul><li>Maintain self control </li></ul><ul><li>De-escalation body language </li></ul><ul><li>Match energy levels </li></ul><ul><li>Show empathy and listen actively </li></ul><ul><ul><li>“ I can see.” </li></ul></ul>
  43. 44. The elements of Communication WORDS TONE NON - VERBAL 100%
  44. 45. Common Communication Blocks <ul><li>Alcohol / Drugs </li></ul><ul><li>People with Learning Disabilities </li></ul><ul><li>Mental Health </li></ul><ul><li>Culture </li></ul><ul><li>Heat / Cold </li></ul><ul><li>Pain </li></ul><ul><li>Hunger </li></ul>
  45. 46. Good to remember <ul><li>Speak clearly, don’t over complicate language – signal non aggression </li></ul><ul><li>Use regular pauses so that the other person can have time to take in what you are saying </li></ul><ul><li>If with a colleague, only one of you should talk to the person </li></ul><ul><li>Avoid conditions that could cause a block to communication </li></ul><ul><li>Person – Object – Place applies at all times </li></ul>
  46. 47. Recovery Introductions <ul><li>Your initial introduction is extremely important </li></ul><ul><li>It will set the mood for the rest of the investigation </li></ul><ul><li>How would you introduce your self? </li></ul>
  47. 48. High Risk Conflict <ul><li>Aim: To be able to apply the theories and the models of managing high risk incidents within organisational practices </li></ul><ul><li>Maintain self control </li></ul><ul><li>Confronting high risk situations </li></ul><ul><li>Issuing notice of intentions </li></ul><ul><li>Police liaison work </li></ul>
  48. 49. Exit Strategies <ul><li>A pre-planned exit strategy should be used to exit a situation </li></ul><ul><li>It needs to be something like </li></ul><ul><li>“ I’m afraid I can’t make that decision – I’ll have to go and speak to a manger about it” </li></ul>
  49. 50. Report The Facts <ul><li>DAY –DATE-TIME-PLACE </li></ul><ul><li>Describe factually what happened </li></ul><ul><li>If delay in submitting information state why delayed </li></ul><ul><li>Try and record “Verbatim” spoken words – be careful </li></ul><ul><li>Describe fully how it made you feel </li></ul><ul><li>Inform your asset manager </li></ul>
  50. 51. Notice of Intention <ul><li>The issue of a notice of intention is a valuable tool in the recovery process </li></ul><ul><li>It keeps the current investigation live </li></ul><ul><li>Places the responsibility on the dealer </li></ul>
  51. 52. The Law relating to the use of force <ul><li>The Law does not allow us to retaliate- only to defend ourselves or others from physical attack </li></ul><ul><li>(European Law may differ) </li></ul><ul><li>Common Law – Self Defence </li></ul><ul><li>Human Rights Act </li></ul>“ Any person may use such force as is reasonable in the circumstances in the defence of themselves or others and in certain circumstances, property”.
  52. 53. Defences When a person has a Genuine and Honest held belief that they or Another are in Imminent Danger and the force they use is Reasonable and Necessary and Proportionate to such force used against them
  53. 54. Human Rights Act <ul><li>Is the use of force used proportionate to the wrong that it seeks to avoid or the harm it seeks to prevent? </li></ul><ul><li>Is the use of force chosen the least intrusive or damaging practicable option? </li></ul>
  54. 55. THANK YOU

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