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WHAT’S 

NEXT FOR 

BANKS
Andy Cowles
Andy Pemberton
James Lumley
PLEASE TURN
YOUR PHONE	
ON
Anxiety is the
predominant
emotion of
the age.
This means customers
are more open than ever
before to emotional
engagement and
reassurance.
Other voices can connect
with banks’ customers
too.	
BUT…
Here are some examples:
A checking service with a 

smartphone App and ATM card.
A plastic debit card for Google Wallet.
A prepaid card that functions like
a debit account.
Applepay turns your iPhone and Apple
Watch into a contactless debit card.
The world’s largest peer-to-peer
lending platform.
Connects to small businesses data sources
and leverages it to deliver fast, flexible
funding.
Lets customers transfer money
abroad in a cheap, fast and easy way.
Their loyalty card is used in almost one third
of US. Starbucks are selling their payment
app technology to other business...
Allows investors to invest in off-the-peg
portfolios based on trends or popular
strategies.
Allows buyers to pay for ordered
goods after receiving them.
A digital payment service enabling safe
and fast account-to-account transfer.
Providing cheap loans to Amazon sellers.
China’s Amazon have become a $16b
lender in three years.
Uses big data and machine-learning
algorithms to make faster, better credit
decisions.
A zero commission stock brokerage.
Allows businesses to accept payments in
more than 100 different currencies.
Makes it easy for the average person and
business to use the digital currency Bitcoin.
A platform where investors can browse
businesses that Funding Circle has credit
assessed and approved for lending.
Offers consumers a free look at their credit
score and presents easy-to-digest
information around that data.
Customer-centric retail investment
management, banking and personal finance
services.
This peer-to-peer lending service matches
lenders to borrowers.
THE BIG RISK
New competitors will consign banks to a
limited role as back-office utilities, while
non-banks become the new ...
SO WHAT CAN
BANKS DO
NOW?
We all know that to defend their 

turf banks must move further into the
commercial lives of their customers.
It’s a given there’s an opportunity to
play a greater role both before and
after the moment of financial 

transaction.
Everyone agrees banks must make
the most of their digital assets:
databases, hard-to-copy capabilities
in payments, securi...
And most of all, leverage the trust
customers still have in their bank.
KEY
THEMES
THREE
1

DIGITAL
HALF THE WORLD 

DOES NOT HAVE A 

BANK ACCOUNT.


MOBILE IS
CHANGING THAT.
DIGITAL
The Commonwealth
Bank of Australia
developed NFT mobile
transactions themselves
to stay ahead in the
market.
DIGITAL CASE ...
By striking first, Commbank beat
the mighty Apple.
The takeaway
Bank of America built a 

Win-Win-WIN ecosystem.
DIGITAL CASE STUDY 2
Merchants get more business,
customers get relevant deals and
the bank profits too.
If you haven’t already, you can
copy th...
How Turkey’s Zirrat
bank put the emotion
into the ATM.
DIGITAL CASE STUDY 3
VTM’s are entertaining, but more
importantly, they build trust.
The takeaway
2

NEW 

MARKETS
THEY’RE OPENING
UP ALL AROUND US,
RIGHT NOW.
New markets
Mastercard have
partnered with eTranzact
to make it easy for
millions of Nigerians to
send and receive money.
NEW MARKET C...
Make it easy for smartphone users
to move money, and millions of new
customers will open a bank account
with you.
The take...
iZettle’s point-of-sale
software enables card
sales through mobile,
meaning SME’s can
bypass banks.
NEW MARKET CASE STUDY ...
The latest generation of small
business entrepreneurs increasingly
see the bank simply as a place to
deposit money.
Stop t...
Santander creates a
digital bank vault in
the cloud.
NEW MARKET CASE STUDY 3
Banks who offer a secure digital
bank vault will make their
relationship with customers even
stronger.
The takeaway
3

BLOCKCHAIN
‘THE FIRST
ATTEMPT AT AN
INTERNET OF
FINANCE’
The Bank of England
Blockchain
BNP Paribas, the world’s
third largest bank, agrees
blockchain is a
gamechanger.
BLOCKCHAIN CASE STUDY 1
This is the way ledgers will be
managed in the future. If banks
don’t provide an effective service,
someone else will.
The...
UBS have opened a
blockchain lab in London,
putting their money and
reputation behind the
technology publicly.
NEW MARKET ...
UBS are taming a disruptive
innovation by joining the ranks
of the disruptors.
The takeaway
Blythe Masters launches
a start-up developing
Settlement through the
Blockchain.
NEW MARKET CASE STUDY 3
If Masters can create a successful
semi-private blockchain, it can be
deployed across all banks.
The takeaway
Thanks for listening!
What's next for banks
What's next for banks
What's next for banks
What's next for banks
What's next for banks
What's next for banks
What's next for banks
What's next for banks
What's next for banks
What's next for banks
What's next for banks
What's next for banks
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What's next for banks

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The key trends that are shaping the way we relate to banks today, and in the future.

Published in: Business
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What's next for banks

  1. 1. WHAT’S 
 NEXT FOR 
 BANKS
  2. 2. Andy Cowles Andy Pemberton James Lumley
  3. 3. PLEASE TURN YOUR PHONE ON
  4. 4. Anxiety is the predominant emotion of the age.
  5. 5. This means customers are more open than ever before to emotional engagement and reassurance.
  6. 6. Other voices can connect with banks’ customers too. BUT…
  7. 7. Here are some examples:
  8. 8. A checking service with a 
 smartphone App and ATM card.
  9. 9. A plastic debit card for Google Wallet.
  10. 10. A prepaid card that functions like a debit account.
  11. 11. Applepay turns your iPhone and Apple Watch into a contactless debit card.
  12. 12. The world’s largest peer-to-peer lending platform.
  13. 13. Connects to small businesses data sources and leverages it to deliver fast, flexible funding.
  14. 14. Lets customers transfer money abroad in a cheap, fast and easy way.
  15. 15. Their loyalty card is used in almost one third of US. Starbucks are selling their payment app technology to other businesses.
  16. 16. Allows investors to invest in off-the-peg portfolios based on trends or popular strategies.
  17. 17. Allows buyers to pay for ordered goods after receiving them.
  18. 18. A digital payment service enabling safe and fast account-to-account transfer.
  19. 19. Providing cheap loans to Amazon sellers.
  20. 20. China’s Amazon have become a $16b lender in three years.
  21. 21. Uses big data and machine-learning algorithms to make faster, better credit decisions.
  22. 22. A zero commission stock brokerage.
  23. 23. Allows businesses to accept payments in more than 100 different currencies.
  24. 24. Makes it easy for the average person and business to use the digital currency Bitcoin.
  25. 25. A platform where investors can browse businesses that Funding Circle has credit assessed and approved for lending.
  26. 26. Offers consumers a free look at their credit score and presents easy-to-digest information around that data.
  27. 27. Customer-centric retail investment management, banking and personal finance services.
  28. 28. This peer-to-peer lending service matches lenders to borrowers.
  29. 29. THE BIG RISK New competitors will consign banks to a limited role as back-office utilities, while non-banks become the new face of their customer’s financial lives.
  30. 30. SO WHAT CAN BANKS DO NOW?
  31. 31. We all know that to defend their 
 turf banks must move further into the commercial lives of their customers.
  32. 32. It’s a given there’s an opportunity to play a greater role both before and after the moment of financial 
 transaction.
  33. 33. Everyone agrees banks must make the most of their digital assets: databases, hard-to-copy capabilities in payments, security and financing.
  34. 34. And most of all, leverage the trust customers still have in their bank.
  35. 35. KEY THEMES THREE
  36. 36. 1
 DIGITAL
  37. 37. HALF THE WORLD 
 DOES NOT HAVE A 
 BANK ACCOUNT. 
 MOBILE IS CHANGING THAT. DIGITAL
  38. 38. The Commonwealth Bank of Australia developed NFT mobile transactions themselves to stay ahead in the market. DIGITAL CASE STUDY 1
  39. 39. By striking first, Commbank beat the mighty Apple. The takeaway
  40. 40. Bank of America built a 
 Win-Win-WIN ecosystem. DIGITAL CASE STUDY 2
  41. 41. Merchants get more business, customers get relevant deals and the bank profits too. If you haven’t already, you can copy this idea today. The takeaway
  42. 42. How Turkey’s Zirrat bank put the emotion into the ATM. DIGITAL CASE STUDY 3
  43. 43. VTM’s are entertaining, but more importantly, they build trust. The takeaway
  44. 44. 2
 NEW 
 MARKETS
  45. 45. THEY’RE OPENING UP ALL AROUND US, RIGHT NOW. New markets
  46. 46. Mastercard have partnered with eTranzact to make it easy for millions of Nigerians to send and receive money. NEW MARKET CASE STUDY 1
  47. 47. Make it easy for smartphone users to move money, and millions of new customers will open a bank account with you. The takeaway
  48. 48. iZettle’s point-of-sale software enables card sales through mobile, meaning SME’s can bypass banks. NEW MARKET CASE STUDY 1
  49. 49. The latest generation of small business entrepreneurs increasingly see the bank simply as a place to deposit money. Stop this happening. The takeaway
  50. 50. Santander creates a digital bank vault in the cloud. NEW MARKET CASE STUDY 3
  51. 51. Banks who offer a secure digital bank vault will make their relationship with customers even stronger. The takeaway
  52. 52. 3
 BLOCKCHAIN
  53. 53. ‘THE FIRST ATTEMPT AT AN INTERNET OF FINANCE’ The Bank of England Blockchain
  54. 54. BNP Paribas, the world’s third largest bank, agrees blockchain is a gamechanger. BLOCKCHAIN CASE STUDY 1
  55. 55. This is the way ledgers will be managed in the future. If banks don’t provide an effective service, someone else will. The takeaway
  56. 56. UBS have opened a blockchain lab in London, putting their money and reputation behind the technology publicly. NEW MARKET CASE STUDY 2
  57. 57. UBS are taming a disruptive innovation by joining the ranks of the disruptors. The takeaway
  58. 58. Blythe Masters launches a start-up developing Settlement through the Blockchain. NEW MARKET CASE STUDY 3
  59. 59. If Masters can create a successful semi-private blockchain, it can be deployed across all banks. The takeaway
  60. 60. Thanks for listening!

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