Information scientist with 13 years managing projects and live digital services in museums and public libraries. BSc Cybernetics & Control Engineering, MSc Information and Library Studies, chartered librarian, makes stuff…Joined the Victoria and Albert Museum in 2008. Currently Digital Content Delivery Manager, previously Senior Web Content Manager.Projects – large-scale website redesign, content programme management, self-issue services,automated telephone renewal systems, public access computer services, online information, game development, SMART cards, multi-authority procurement and digitisation projects, etc.
The Future is Incremental
Andrew LewisThe Future is IncrementalDeveloping digital services in unstable conditionsMuseumNext13 May 2013@rosemarybeetleVictoria and Albert Museum
Service development+DigitalRapid-releaseincremental developmentData-driven foundationYour brain today
Continuous development – e.g. Museum website1998 2002 2008 2013
Development of consumer technology for web1998 2002 2008 20132010For many people ,this is good enoughweb access(e.g quickly on thesofa)DISRUPTION RISKWhat do audiencesthink is “good enough”web on their accessdevice of choice?
Digital characteristics++ +Data Connections Devices + kit
Mobile – user behaviour9.817.912.513.128.616.818.335.021.90510152025303540Whole site Visit Us Whats OnPercentage growth in use of V&A website on mobile devices (phones and tablets)Jan-12 Jul-12 Jan-13
Trends towards mobile web visits0%10%20%30%40%50%60%70%80%90%100%May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13V&A Visit Us pages% of Mobile device (May 2011 – April 2013mobile non-mobile
Digital delivery content delivery menuBuffet - Help yourselfAuto-published in normal business procedureÀ la carte - fixed menuChoice is simply how many of eachDigital content programmeSpecials – not on the menuPossible at chef’s discretionNew technologies
Make your data ready to goKeep making working stuff betterRelease and go with new features
Andrew LewisThank youhttp://linkd.in/andrewlewishttp://twitter.com/rosemarybeetleVictoria and Albert MuseumDownload this presentation:V&A Digital Media blog:slideshare.net/AndrewLVandAwww.vam.ac.uk/digitalmedia