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Provision of visitor information for accessible tourism


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Short presentation highlighting the needs and benefits of providing quality information relating to the accessibility of tourism products and services. Prepared and delivered November 2011, for the European Network for Accessible Tourism (ENAT) at World Travel Market, London.

Published in: Travel, Business, Technology
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Provision of visitor information for accessible tourism

  1. 1. Quality in Tourism Andrew DainesTravel and Tourism Industry Consultant ENAT Seminar on Accessible TourismWorld Travel Market, London, 9 November 2011
  2. 2. Potential barriers to tourism Great hotels History and heritage Fun for allSource: VisitBritain Images
  3. 3. Types of accessibility information• ‘National Accessible Scheme’ ratings – Robust standards, ratings awarded by                   trained assessors• Tourism Product Database fields – Low cost, high volume – Need to be clear and unambiguous• Access statements – Allows the tourism business to describe fully their  facilities• Reliable third party sources of data
  4. 4. It’s all about the welcome…
  5. 5. Thank you Andrew DainesTravel and Tourism Industry Consultant