1656 W. Cermak Rd.
Chicago, IL 60608
Highly motivated experienced account representative searching for a new challenging position with the opportunity
for personal growth and advancement within your respective company.
Experienced with MS Office, PowerPoint &
Exceptional customer service skills
Able to communicate fluently in spoken and
General use of all office equipment, such as
copy machine, scanner, and fax machine.
Experienced with CUBS – Columbia Ultimate
Customer orientedandreception skilled.
Able to exercise independent judgment and
decision-making abilities with a high level of
Harris & Harris Oct 2014 –May 2015
Oversee and supervise the day -to-day collection activities of the Healthcare department consisting of
Provide coaching and training via daily call monitoring and side-by-side performance feedback.
Coach employees on phone techniques, quality and production improvement.
Ensure the collection team is meeting production goals, complying w ith company standards, federal
collection laws and general performance of the essential functions of the position.
Monitor the production of campaigns in progress. Analyze queue and process management workflow
to ensure production and performance goals are met.
Effectively communicate corporate and department objectives on a regular basis.
Build daily dialer campaigns using ICBM and CUBS.
Harris & Harris Jan 2013 – Oct 2014
Healthcare Team Lead
Lead by example to representatives in the healthcare department.
Coached representatives on negotiation techniques and on production improvement to help ensure
goals were achieved.
Achieved and exceeded daily and monthly goals set while motivating the healthcare department and
assisting representatives with escalated calls.
Contacted consumers to collect outstanding medical bills.
Adhered to the FDCPA, HIPPA guidelines.
Assisted consumers with reaching workable debt repayment solutions.
WPI, US CELLULAR Dec 2009 – July 2012
Consistently met andexceeded monthly sales objectives andchallenging goals.
Upheld the ability to assess client needs, buildtrust and close deals.
Demonstrated insight into new products by providing product presentation to colleagues andcustomers.
Retained customers; discouraged consumers from disconnecting wireless service, while providing friendly and
professional customer service.
Supervised administrative functions, inventory cash flow, merchandising anddaily functions.
Resolvedbilling issues andhelped consumer with issue resolution andtechnical troubleshooting.
Joliet Junior College – General Courses, January 2011 – May 2012
Joliet Central High School – General Education Diploma, June 2009