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Andres J. Cisneros Resume

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Andres J. Cisneros Resume

  1. 1. ANDRES CISNEROS 1656 W. Cermak Rd. Chicago, IL 60608 (773)469-4148 andrescisneros15@yahoo.com GOAL: Highly motivated experienced account representative searching for a new challenging position with the opportunity for personal growth and advancement within your respective company. SPECIAL SKILLS:  Experienced with MS Office, PowerPoint & Excel  Exceptional customer service skills  Able to communicate fluently in spoken and written Spanish  General use of all office equipment, such as copy machine, scanner, and fax machine.  Experienced with CUBS – Columbia Ultimate Business Systems  Customer orientedandreception skilled.  Able to exercise independent judgment and decision-making abilities with a high level of confidentiality. PROFESSIONAL EXPERIENCE: Harris & Harris Oct 2014 –May 2015 Healthcare OperationsSupervisor  Oversee and supervise the day -to-day collection activities of the Healthcare department consisting of 50+ representatives.  Provide coaching and training via daily call monitoring and side-by-side performance feedback. Coach employees on phone techniques, quality and production improvement.  Ensure the collection team is meeting production goals, complying w ith company standards, federal collection laws and general performance of the essential functions of the position.  Monitor the production of campaigns in progress. Analyze queue and process management workflow to ensure production and performance goals are met.  Effectively communicate corporate and department objectives on a regular basis.  Build daily dialer campaigns using ICBM and CUBS. Harris & Harris Jan 2013 – Oct 2014 Healthcare Team Lead  Lead by example to representatives in the healthcare department.  Coached representatives on negotiation techniques and on production improvement to help ensure goals were achieved.  Achieved and exceeded daily and monthly goals set while motivating the healthcare department and assisting representatives with escalated calls.  Contacted consumers to collect outstanding medical bills.  Adhered to the FDCPA, HIPPA guidelines.  Assisted consumers with reaching workable debt repayment solutions. WPI, US CELLULAR Dec 2009 – July 2012 StoreManager  Consistently met andexceeded monthly sales objectives andchallenging goals.  Upheld the ability to assess client needs, buildtrust and close deals.  Demonstrated insight into new products by providing product presentation to colleagues andcustomers.  Retained customers; discouraged consumers from disconnecting wireless service, while providing friendly and professional customer service.  Supervised administrative functions, inventory cash flow, merchandising anddaily functions.  Resolvedbilling issues andhelped consumer with issue resolution andtechnical troubleshooting. EDUCATION:  Joliet Junior College – General Courses, January 2011 – May 2012  Joliet Central High School – General Education Diploma, June 2009

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