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Andreas Giannakopoulos CV NEW

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Andreas Giannakopoulos CV NEW

  1. 1. Andreas Giannakopoulos PERSONAL INFORMATION: Nationality: Hellenic Date of Birth: 26.03.1978 Place of Birth: Athens Marital status: Married with two children Military obligations: Fulfilled EXPERIENCE SUMMARY: Strategic and focused professional with 12+ years of experience in IT Management / Administration and Contact Center Engineering within leading organizations such as Intrasoft International and other commercial companies. Highly efficient and results orientated within the computer industry, have a proven track of achievements, as well as commitment, energy and a real enthusiasm for finding solutions in an IT environment. Helped in the creation of Contact Center and Operational Support procedures, utilizing excellent communication skills, developed and maintained successful working relationships with both internal and external staff. WORK EXPERIENCE: Zakcret Sports SA , Athens, Spata 2014 to present day. Duties: IT Manager. Organizing all operational IT procedures of the company. Support all branches in terms of software and hardware. Training and Support of all applications within the company infrastructure. ADDRESS: Markou Mpotsari 14 Drafi/Pikermi, ATHENS, GREECE. P.O. 19009 TELEPHONE: +30 6944 389 600 EMAIL: agiamart@gmail.com
  2. 2. Intrasoft International SA , Athens, Attica 2007-20013 Duties: Contact center Engineer. 1st level support of National Bank of Greece in CTI Genesys Contact Center. Operational Support in day-to-day procedures (Campaigns, Reporting) and cooperation with Intracom Telecom in every issue regarding the customer either problem resolve maintenance or upgrade. Testing applications along with development procedures. Support of Aspect Workforce Management Platform for the client of Intrasoft International TACHIMETAFORES ELTA S.A. Athens, Attica 2003-2007 Duties: IT Administrator. Network Administrator. Hardware and software support. Installation procedures hardware and software of all branches across Greece including Rack Installation, servers, routers, switches, PBX, and TCPIP configuration. Organizing the IT department support procedures. CITIBANK, Athens, Attica 2002-2003 Duties: Sales Representative. Learning Sales strategy and Selling Banking Products BOUTROS TOURS, Athens, Attica 2001-2002 Duties: Web Designer. Creation and administration of the company website. GROOVYNET Athens, Attica 1999-2000 Duties: Technical Customer Support Officer. Internal and external customer support for Internet Service Provider and website support for costumers.
  3. 3. EDUCATION AND PROFESSIONAL TRAINING: • University Of Indianapolis, Athens Campus — Bachelor Computer Information Systems, 2003-2009 • University Of Portsmouth, Athens Campus – Bachelor in Computer Science 2nd Year Completed, 1999-2002 • 1st Lyceum of Psychiko 1993-1996 • Genesys 7.6 / 8.0 (5-6 year) 1st Level support (operation support customer based) • Aspect eWorkforce System Management Introduction (Webinar) • Aspect eWorkforce System Management Essentials 7.5 • Aspect eWorkforce Management Advance Forecasting, Scheduling, Tracking, Maintenance and Configuration • Microsoft Sql 2008 Scripting, Maintaining, Implementing • Cisco Networks CCNA Certification of Completing the program IT COMPETENCIES: • Very well experienced in Mac OS systems • Very good knowledge in Microsoft Access • Windows Server Administration LANGUAGES: • Excellent knowledge of English language. Further references or details can be provided upon request

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