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Why the service desk must build business relationships if it wants to prosper
This presentation was delivered on SITS13 in April 2013.
Suppliers, partners and customers; successful service desks manage these relationships effectively and professionally. Learn how your service desk can shape the customer experience by providing and maintaining excellent business relationships.
1) How to improve customer satisfaction by building relationships
2) Advice for empowering service desk staff so they build relationships
3) Understand business relationship management from a non-process structured point of view