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Digital Transformation and Interweaving at BrightTALK 2017 December

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Digital Transformation and Interweaving at BrightTALK 2017 December

  1. 1. 11 Digital Transformation Do you ‘really’ know? How your new … … fit, act, and evolve with the rest of the organisation? INTERWEAVING by WorkEm Toolsmiths & Anders W. Tell
  2. 2. 22 Anders W. Tell CEO and Master Interweaver WorkEm Toolsmiths A Stockholm, Milano based consulting and toolbuilder firm anders.w.tell@workem.com
  3. 3. 33   Digital Transformation Interweaving The Agenda for today
  4. 4. 44 INTERWEAVING Unlocking, Realising, & Optimising the value of Togetherness
  5. 5. 55 Interweaving has grown … .. and matured Practiced on all levels from UN, ISO, OMG, W3C, EU, CEN, ,… International standardization since 1997 Practicing Methods developer and Enterprise Architect and not framework and methods Shift to delivery of change and benefits A product development Pivot from Enterprise Architecture A Pivot because of experiences and through Research Interweaving Thinking and Interweaving Practice
  6. 6. 66 Interweaving! Interweave Thinking a situated human centric, work oriented, and instrumental mindset and lens on what is most important in an interweaved world. Interweaving Practice aims to realise worthwhile benefits over the whole life cycle of an organisation, community, product, or any other unit-of-interest Starts with 2 questions… What is most important (salient) to people in work they do with others? How do people and things fit, act, and evolve together across boundaries?
  7. 7. 77 The age of Information A taste of implications       New enablers create opportunities as well as problems digital, material, technologies, and fusions Big Data and AI An opportunity, but creates barriers to entry Community & Crowd Both as customers, and suppliers, partners Disruption Good ideas are not hard to find. The pace is high. Zero marginal cost of supply and marketing, and… Operational Excellence Innovation moves in Paces … lead to Complications, Complexity, Manifolds, Variations, Perspectives, Volatility, …
  8. 8. 88 How to untangle Digital Transformations? Common ways to untangle the complicated and complex topic Digital Transformation Canvas An Interweaved canvas that anchors the discussions Separate Digital + Transformation Take an IS/IT point-of-view Colourful example Present a few interesting aspects Ask the audience      
  9. 9. 99 Interweaving - Transformation Talking Point Canvas Strategy Innovation Business Model Transformation Common Effort Reference Information Model (CERIM) Environment Enabler Customer Partner Supplier Management Operation Copyright © 2009-2017, WorkEm Toolsmiths, Anders W. Tell, All Rights Reserved Digital Transformation Talking Point Canvas Framing and Anchoring discussions with the Interweaved canvas. Engage people with different Work-to-be-Done.
  10. 10. 1010 Interweaving - Transformation Talking Point Canvas Strategy Innovation Business Model Transformation Common Effort Reference Information Model (CERIM) Environment Enabler Customer Partner Supplier Management Operation Copyright © 2009-2017, WorkEm Toolsmiths, Anders W. Tell, All Rights Reserved Digital Transformation Talking Point Canvas Interweaving and the Form Language Feedback & Learning Loop Journey Strand Bridge Intereaved Talking Points Topics Interweave
  11. 11. 1111 A walkthrough of the themes … • to get the taste of talking points that are typically found and explored in workshops.
  12. 12. 1212 Environment TALKING POINT …
  13. 13. 1313 Environment Social, economical, environmental, sustainable, … • Emergence and Trends • Massive scale, reach • New and reshaped valuation of experiences • Infrastructure • Transport • Digital • Cultures that accepts • Fail fast and forward • High risk early, lower later • Low investment early, higher later • Randomisation • Learning • Community & Crowd • Eco system and sustainability • …
  14. 14. 1414 Interweaving - Transformation Talking Point Canvas Strategy Innovation Business Model Transformation Common Effort Reference Information Model (CERIM) Environment Enabler Customer Partner Supplier Management Operation Copyright © 2009-2017, WorkEm Toolsmiths, Anders W. Tell, All Rights Reserved Enablers TALKING POINT Digital, Technology
  15. 15. 1515 Technology Enablers Technology and materials • Digital technology • IoT • Cloud • Machines • 3D printing • Sensors • Everything is measurable • Drones • Cartography • Biological • Material • New kind of Waste • Mixed, fusion • Wearable IT • Exoskeleton • …
  16. 16. 1616 Interweaving - Transformation Talking Point Canvas Strategy Innovation Business Model Transformation Common Effort Reference Information Model (CERIM) Environment Enabler Customer Partner Supplier Management Operation Copyright © 2009-2017, WorkEm Toolsmiths, Anders W. Tell, All Rights Reserved Strategy TALKING POINT …
  17. 17. 1717 Strategy Not only a plan • Shorter cycles • Hypothesis testing • Experimentation • … + aspects from other talking points
  18. 18. 1818 Interweaving - Transformation Talking Point Canvas Strategy Innovation Business Model Transformation Common Effort Reference Information Model (CERIM) Environment Enabler Customer Partner Supplier Management Operation Copyright © 2009-2017, WorkEm Toolsmiths, Anders W. Tell, All Rights Reserved Business Model TALKING POINT …
  19. 19. 1919 Business Model • From Features to Values • New or reenabled Value systems • Customer orientation • Customisation • From Products to Services • Differentiation • Drive to Demonetisation • The marginal cost of “supply, marketing” goes to zero • Allocation of Resources • Rent don’t own • CAPEX to OPEX • …
  20. 20. 2020 Interweaving - Transformation Talking Point Canvas Strategy Innovation Business Model Transformation Common Effort Reference Information Model (CERIM) Environment Enabler Customer Partner Supplier Management Operation Copyright © 2009-2017, WorkEm Toolsmiths, Anders W. Tell, All Rights Reserved Innovation TALKING POINT …
  21. 21. 2121 Innovation Learning and Innovation systems • No lack of ideas! • New enablers with new characteristics • Disruption the new norm • But still, operational excellence is valid • Higher pace and massive digital reach • Incremental, Evolutionary, Revolutionary • Where? • Outside, inside, inside at core • Variation required for Creativity • Design methods • Experimentation, Pivots, Minimum Viable Product • Innovation Culture that accepts • Fail fast and forward • High risk early, lower later • Low investment early, higher later • Randomisation • Job-to-be-done instead of Persona • …
  22. 22. 2222 Interweaving - Transformation Talking Point Canvas Strategy Innovation Business Model Transformation Common Effort Reference Information Model (CERIM) Environment Enabler Customer Partner Supplier Management Operation Copyright © 2009-2017, WorkEm Toolsmiths, Anders W. Tell, All Rights Reserved Transformation TALKING POINT …
  23. 23. 2323 Transformation Transformation and change system • Changes comes are faster • Evolutionary Learning • Methods: • Predictive, Iterative, Incremental, Agile • Phase layering • DevOps, SAFE, … • Design, CX, UX, … • Organisation • Shorter projects • STRATEX, CAPEX to OPEX • Deliverables • Minimum Viable Product • Shortened cycle • Explore - Design- Do- Measure – Learn • …
  24. 24. 2424 Interweaving - Transformation Talking Point Canvas Strategy Innovation Business Model Transformation Common Effort Reference Information Model (CERIM) Environment Enabler Customer Partner Supplier Management Operation Copyright © 2009-2017, WorkEm Toolsmiths, Anders W. Tell, All Rights Reserved Managment TALKING POINT …
  25. 25. 2525 Management The (governance and) management system • Management for hire • Big data • Social organizations • Circles • X,Y,Z Generations • Massive Transformative Purpose • Objective Key Results • …
  26. 26. 2626 Interweaving - Transformation Talking Point Canvas Strategy Innovation Business Model Transformation Common Effort Reference Information Model (CERIM) Environment Enabler Customer Partner Supplier Management Operation Copyright © 2009-2017, WorkEm Toolsmiths, Anders W. Tell, All Rights Reserved Operations TALKING POINT …
  27. 27. 2727 For operations a lower level talking point canvas is used • The FUNdamanta Canvas with … • Fundamental talking point themes • organised in higher to lower value creation order • Cross cutting talking point themes • The themes and talking points are interweaved.
  28. 28. 2828 The “House”, the Enterprise, … FUNdamenta themes that are Interweaved! Strand (organised in higher to lower value creation) Unit of Interest Extent (things, data, material, equipment, facility, resources,…) Performer (who, people, machines, IS/IT,..) Process (work, use, servicing,…) Higher Order (concepts, story, logic, ways of thinking & working, ,…) Value (value, offer, preference, position, exchange,…) Self (identity, vision, purpose, …) Trancendence (community, eco system, …) Copyright © 2009-2017, Anders W. Tell, All Right Reserved Strand Preference (flow organised supplier to customer) Offer Supplier Customer
  29. 29. 2929 Operations Untangling the organisation or enterprise using Interweaved themes • Transcendence • Eco-system and Sustainability • Community • Self • Identity and Purpose • Massive Transformative Purpose • Higher Order • Stories and Logics • Operational concepts • Cohesion • Backbones • New steering and guidance means • Process • Small beat bigger (size doesn't matter ) • Sourcing • Staff on demand • Digitization • Performer • Competences (new, change, body—>mental) • Conscious / Unconscious acceptance resistance • New kind of Performers (machine /IoT /IT) • Trust beat control • Resources / Assets • Data/Information • Information accelerates • Material
  30. 30. 3030 Operations (crosscutting themes) • Environment • Boundary • Touchpoints • Where are the boundaries? • Relationships • Customer relationships • Co-creation • Influence (Strategy) • Performance • Benefit realisation • Objective Key Results • Change (Transformation and Innovation) • Interweaving • Logics • Platform • Forms (Patterns) • Coupling
  31. 31. 3131 FUNdamenta Themes Next level of Interweaving, overlaid with value creation and excellence aspects Interweaving - FUNdamenta Themes Change Performance Inquiry Relationship Boundary Influence Environment Foundation Extent Performer Preference Offer Process Higher Order Value Self Transcendence Qualitative Comparable Interweave Demand Supply Interweaving - FUNdamenta Themes Change Performance Inquiry Relationship Boundary Influence Environment Foundation Extent Performer Preference Offer Process Higher Order Value Self Transcendence Qualitative Comparable Interweave Demand Supply Community Wellbeing Employee / Individual Wellbeing Environment Wellbeing Mutually reinforcing Shareholder Value Customer Value Transformational Excellence Organisational Excellence Resource Excellence Operational Excellence Innovation Excellence (2nd loop learning)
  32. 32. 3232 Digital Transformation Talking Point Canvas Awareness and Insights gained by Interweaving, all together Interweaving - Transformation Talking Point Canvas Strategy Innovation Business Model Transformation Common Effort Reference Information Model (CERIM) Environment Enabler Customer Partner Supplier Management Operation Copyright © 2009-2017, WorkEm Toolsmiths, Anders W. Tell, All Rights Reserved Experience Explore Exploit Aspire Choice Position Direction Value Evolve Change Exchange Identity Technology Data Build Allocation Differentiation Pace Programme Sprint Emergence Scale Reach VolumeSensor DeliverMakeSource Plan ReturnEnable Project Market Community & Crowd Service Channel Work to be DoneOPEX STRATEX CAPEX
  33. 33. 3333 Digital Transformation is not only … … strategy (aspiration, plan) but also digital technologies (enabler) … operations (stability) but also innovation and transformation(change) … the organisation (inside) but also the environment (outside) … doing but also values … Interweave thinking is bifocal and address the opposites, and therefore Balance, Trade-of, and Priority
  34. 34. 3434 The Digital Transformation Canvas is rooted in … • Real strategic, business, operational, and technical concepts as they are used by people in work they do with others, • and not in Capabilities. • Although, a capability lens can be applied when you want to think about what is important (salient) and where you need capacity in order to achieve some result.
  35. 35. 3535 INTERWEAVING is a ... Human centric, Work oriented and Instrumental practice, for Work people do with others across boundaries.
  36. 36. 3636 INTERWEAVING is a ... Human centric, Work oriented and Instrumental practice … for Work people do with others across boundaries
  37. 37. 3737 Interweaving Thinking starts small … by asking 2 Questions! Body of Knowledge Interweaving - Framework Saliency (the most important) Interweave (how people and things fit, act, and evolve together across boundaries) Start here! Personal, Managerial and Professional Mastery! Your own Body of Knowledge Build your own!
  38. 38. 3838 Interweaving is complementary … and not overlapping PartnershipOrganisational Services INFUSIONPersonal Practice Practice An Interweaver does not replace business analysts, strategists, organisational developers, project managers, but complement them. The Interweaving Practice can be applied at every level and part of an organisation.
  39. 39. 3939 Interweaving supports Agile projects • Interweaving integrates well with predictive, iterative, incremental, and agile project approaches. • Interweaving provides rights sized backbones that keeps agile work together across sprints
  40. 40. 4040 Work Oriented Support peoples Work/ Job to be Done perspectives All results should be Workable! Work Artifact Quality Model: Accommodate the interests of interested parties and their performance criterion in work they do with others Copyright © 2009-2017, WorkEm Toolsmiths, Anders W. Tell, All Rights Reserved Interested Party Consequence / Effect Artifact participate inhas Quality Model quantified by Interest Work to be Done A shift from Persona to Job/Work to be done A shift from Quality of Artifact to Quality of Work
  41. 41. 4141 What is in it for me? INTERWEAVING aims to … Boost Resource Utilisation and Releasing Business Results and Values … by … Unlocking, Realising, & Optimising the Value of Togetherness
  42. 42. 4242 Interweaving Delivers Change and Benefits Starts by asking 2 questions … Interweaving - The Essence and Benefit Ladder Essence and Benefits deliver Saliency (the most important) Interweave (how people and things fit, act, and evolve together across boundaries) Work oriented Knowledge, Enablers & Facilitators drive change to … Unlock, Realise, & Optimise The Value Of Togetherness and realise benefits … Release Business Results & Values Boost Asset Utilization
  43. 43. 4343 Interweaving Delivers … rich and manifold kinds of takeaways Integration, Facilitation, Mediation & Change Management Assessments and Validations Interweave & Backbones Knowledge and Insights of the New, Possible, or Existing
  44. 44. 4444 Interweaving Delivers … rich and manifold kinds of takeaways Assessment & Validation Wellness AssessmentVerification & Validation “New Kid on the Block” Evaluation Knowledge & Insights of The New, Possible, or Existing Insights for Innovation & Improvement Advise for Action Knowledge about what is most important - Saliency Knowledge about The Interweave Improved Decision Making & Learning Shared mental models, dialogues & references Interweave & Backbones Transformation Backbones Operations Backbones Cohesion & Stability New Steering, advising & guidance means Strengthened governance, management, & control systems Alignment & Integration at all levels & domains Bridges peoples work, professions & disciplines Enabled underlying logics Understandable, workable, acceptable & agreeable Tools Integration, Facilitation, Mediation & Change Management Mobilisation of organisation & projects to perform Integrator, Facilitator, Mediator & other Roles Accommodation
  45. 45. 4545 The Interweaving Enriched Design Journey Empathize Define Ideate Prototype Test ? How does the design fit, act, & evolve with what was, is & can be? Interweave Implement ! Formulate Consent Translate Align, Engage Plan,Prepare Transform Operate O Operate Evaluate Adjust Communicate Learn Knowledge Knowledge Knowledge & AssessmentKnowledge & InsightsKnowledge & Insghts Copyright © 2009-2017, WorkEm Toolsmiths, Anders W. Tell, All Rights Reserved, <www. workem.com> Validation & Advice Operations Backbone Transformation Backbone Takeaways Live!
  46. 46. 4646 Interweaving supports your Journey Design StrategyInnovationIntegration Personal Mastery Knowledge Startup Executive,Manager
  47. 47. 4747 Analysis & Design – The Toolkit Examples from the Strands Catalogue, with documented Strands talking points Customer Journey / Experience / Work to be Done feel think do Touchpoint Supply chain / Workflow CustomerSupplier supply chain source make deliver returnreturn Business Model Development / Innovation Journey BM space diffusion / alignment / engagement creativity / innovation / enabling technology Icrowd product service scale accelerate
  48. 48. 4848 Discussing Strands and Boundaries Example discussions Changing the Boundaries What do we do, and what do others do? Offer to do more of customers work Co-creation How much of the total work-to-be-done do you do?
  49. 49. 4949 In-front and Behind the curtain Basic Canvases are supported by Facilitator Canvases Brand Promise Metric & Assessment Innovation System Transformation System Instrument Metric & Assessment Customer Value Curve / Ladder IndustryNetwork Relationships Macro Forces & Trends Competitive Frame ChannelValue Curve / Ladder /Offer / Treatment Key Activities Key Performer Key Resources Customer Relationships Market Positioning Value Proposition Customer Segment Customer Journey Products & Services Governance System Management System Gain (+) Pain (-)Gain Creator (+)Pain Killer (-) Partner Internal Access to Own InternalSourced Higher Order Weaknesses (-) Strengths (+) InternalExternal Values / Attitudes Self Self- Transcendence Cost Structure Revenue Stream Desired State of Affairs Threats (-) Opportunities (+) Fit / Match / GAP / Change Market Customer Persona Status, Maturity Freedom, Limitation Scenario, Option, Assumption, Hypothesis, Choice Circumstances, Forces of Change Time (past, present, future, vision, horison) Frame of Interpretation Context of Interpretation Effort (Motivation, Direction) Approach, Method, Manner, Theories Strategic Logic Standard Barriers Capability Value Creation Concept Feel (mind-body) Think (mind) Seeing (senses) Hearing (senses) Saying (senses) Doing (physical) Work to Be Done (state of affairs) Being Experience Functions Feature Aspiration Comfort Dissatisfaction Problem Geographic Demographic Competitive Advantage Unfair Advantage IKIGAI Substitute Complement Newcomer “What does success like like?” Risk Actions Reduce (prevent, eliminate, mitigate) Avoid Transfer Share Accept (Ignore) Government Society Actions Create Increase, Raise Transform Support Doing Doer Being Becoming Identity Emotions Importance Complementary Substitute Relating Support Brand Strategy Document Purpose, Values, Mission, VIsion Co-Creation Differentiation Best Practie Environmental Quality Touch point Unwanted Scenario Portfolio GAP Capability GAP Value Fit/ Match Rival Supply Chain Work Flow Evidence Information Equipment Facility People Organisation IS/IT Application Machine Resource Supply - Demand GAP Social, Environmental Responsibility Growth Product & Service Marketing Sales culture Switching Costs Supply & Demand Segment Structure ForcesForces Motivation Platform Customisation Story Logic Forms Essentiality GAP Location Material Behind the curtain: A Facilitator Canvas In-front of the curtain Data Strands
  50. 50. 5050 Grow into Interweaving! Start with 2 simple questions, then use the Body Knowledge and Framework Build your body of knowledge by extending or contracting the Interweaving BoK Body of Knowledge Interweaving - Framework Saliency (the most important) Interweave (how people and things fit, act, and evolve together across boundaries) Method WorkEm (ways of working) ThinkEm (ways of thinking) Start here! Work Oriented FUNdamenta Statements FUNdamenta Criterion Personal, Managerial and Professional Mastery! Practices Work Products Languages Your own Body of Knowledge Forms Language FUNdamanta Language Knowledge Perspectives Knowledge KindsKnowledge Build your own!
  51. 51. 5151 Forms language The core Interweaving language Bridge Specification-Realisation, Handoff, Masterplan, life cycle, Case file, … Strand Supply chain, feedback, customer journey, Backbone, ,… Space Market, Decision space, Work space,…
  52. 52. 5252 Interweave Thinking & Interweaving practice enables you to … … uniquely untangle and simplify complications, complexities, interlinkage, manifolds, variations volatility, and co-creation … … understand how “the change” fit into its future competitive environment. … … unlock, realise, & optimise the Value of Togetherness!
  53. 53. 5353 The dirty little capability secret…. “A Capability depends on underlying concepts.” Can you talk about an “Innovation Capability” without first knowing what Innovation is? No! If you know Innovation, then what to you need Innovation Capability reasoning for? We will later explore this secret and its effect on decision making, and present solutions and fixes to avoid bad results.
  54. 54. 5454 THANK YOU Questions ?

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