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AI and IBM Watson in legal

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Presentation given on Copenhagen on May 17, 2016 on the impact of AI and technology in the legal industry

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AI and IBM Watson in legal

  1. 1. Artificial Intelligence and Watson in legal AndersQuitzau Watson Advocate andersq@dk.ibm.com
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  4. 4. 4 Today we’re in the midst of an information revolution. Health data will grow 99% Insurance data will grow 94% Utilities data will grow 99% Manufacturing data will grow 99% 88% unstructured. 84% unstructured. 84% unstructured. 82% unstructured. 80% of this data has been “invisible” to computers, and therefore useless to us. Until now.
  5. 5. ANALYTICS COGNITIVEINFORMATION KnowledgeDATASENSORS 5 Cognitive systems democratize expertise by scaling knowledge.
  6. 6. There are three capabilities that differentiate cognitive systems from traditional programmed computing systems. Reasoning They reason. They can understand information but also the underlying ideas and concepts. This reasoning ability can become more advanced over time. It’s the difference between the reasoning strategies we used as children to solve mathematical problems, and then the strategies we developed when we got into advanced math like geometry, algebra and calculus. Learning They never stop learning. As a technology, this means the system actually gets more valuable with time. They develop “expertise”. Think about what it means to be an expert- - it’s not about executing a mathematical model. We don’t consider our doctors to be experts in their fields because they answer every question correctly. We expect them to be able to reason and be transparent about their reasoning, and expose the rationale for why they came to a conclusion. Understanding Cognitive systems understand like humans do, whether that’s through natural language or the written word; vocal or visual. 6
  7. 7. 7 Examples include: Analyst reports tweets Wire tap transcripts Battlefield docs E-mails Texts Forensic reports Newspapers Blogs Wiki Court rulings International crime database Stolen vehicle data Missing persons data Data, information, and expertise create the foundation. Cognitive systems rely on collections of data and information:
  8. 8. Humans excel at: DILEMMAS COMPASSION DREAMING ABSTRACTION IMAGINATION MORALS GENERALIZATION Cognitive Systems excel at: COMMON SENSE NATURAL LANGUAGE LOCATING KNOWLEDGE PATTERN IDENTIFICATION MACHINE LEARNING ELIMINATE BIAS ENDLESS CAPACITY Cognitive systems are creating a new partnership between humansand technology. 8
  9. 9. 9 Demo: Watson in Oncology
  10. 10. Retrieve and Rank 10 Message Resonance Concept Expansion Face Detection Natural Language Classifier Speech to Text Text to Speech Language Translation Language Detection Sentiment Analysis Dialog Retrieve and Rank Image Link Extraction Tradeoff Analytics Entity Extraction Tone Analyzer Personality Insights Taxonomy Author Extraction Concept Tagging Relationship Extraction Concept Insights Relationship Extraction Question & Answer Feed Detection Keyword Extraction Visual Recognition Image Tagging Text Extraction Watson’s APIs are the cognitive building blocks that harness our data. …and then leverage Watson APIs to apply cognitive capabilities. Natural Language Cl assifier Tone Analyzer
  11. 11. 13 As the Watson technology evolves and deepens, so too are the ways it’s being put to work in the world. 36 Countries 50,000 Students in Melbourne 5.5M Citizens in Singapore 8 Languages Learned by Watson 160 Universities offering Watson courses 400+ Partners Powered by Watson 1.1M Patients at Bumrungrad 29 Industries 80K Developers building with Watson
  12. 12. Use Case Examples
  13. 13. © 2015 International Business Machines Corporation IBM is rapidly becoming a cognitive business, integrating Watson’s intelligent capabilities in business processes, such as: • HR • Finding experts with IBM Expertise • Blue Matching – prompting the right employee with right job opportunities in IBM • Ella Watson – Personal Cognitive Digital Assistant • Transformation & Operations • Quality issue analyses • Risk Management • M&A – Contract analysises with BLUE HOUND • Sales • Client Experience Navigator • Technical Support • Virtual help desk and prescriptive maintenance 16
  14. 14. 17 Thomson Reuters to deliver innovative technology solutions powered by Watson within specific industry domains
  15. 15. Live Watson Tax Client: Singapore Ministry of Finance: “Ask Jasmine” Tax Advisor System 18
  16. 16. USAA and Watson Help Military Members Transition to Civilian Life © 2015 International Business Machines Corporation
  17. 17. Watson role in the legal industry
  18. 18. Analytics are Necessary to Optimize Operations Data Driven: Most industries have adopted the use of data to drive optimized business process Hidden Data: The legal industry is unique in its scarcity of quantitative data that can be used to drive data optimized decisions Cost: Current methods of getting the data rely primarily on manual extraction or the creation of large, brittle rule sets Opportunity: Automate the extraction of quantitative data for use in optimized data driven decision making 21
  19. 19. Train Watson to build structured data sets We can train Watson to review all incoming documents and search for the key data features we need to do discovery and prediction. With structured data sets we can determine things like: • Likely cost of matter • Likely value of matter • Likely outcome and key predictors • Hidden correlations between data features 22
  20. 20. Watson Assistant Accurate: Watson is trained on the actual content providing authoritative answers Accessible: Watson is deployed directly to the point of interaction through the “right” technology at the right time Expert The RulesEmployees Efficient: Watson deflects many questions, allowing people to act on the “interesting” ones Evolving: Watson keeps up with changes to rules and interpretations Watson will transform compliance environment Continuous proactive learning24x7 access Answers to more unique questions By getting accurate information in the hands of the people making important decisions at the time they are making decisions, we reduce the cost of both compliance and non-compliance 23
  21. 21. Watson Research Assistant Accessible: Watson understands and interacts in natural language Fast: Watson is designed to work in real time on massive amounts of data Research RepositoryAttorney Comprehensive: Watson includes all sources simultaneously Watson can perform comprehensive legal research – faster Dialog w/ Assistant Watson transforms legal research from an extended, manual and key word based process to a real-time, free flowing, natural language based dialog that enables the attorney to interactively explore and ultimately decide on a course of action Case Law Internal Memos Law Review Industry Journal Blogs Data Rooms 24
  22. 22. 25 Watson Research Assistant Research RepositoryAttorney Dialog w/ Assistant Case Law Internal Memos Law Review Industry Journal Blogs Data Rooms Watson partner Ross Intelligence develops an artificially intelligent legal associate
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  26. 26. 29 “If a business is not reinventing itself to changing market conditions then it is highly likely it will go into decline or be taken over by those that are better adapted to the new environment.This statement is no less true for law firms than for any business” The Law Society of England and Wales – Future’s Panel
  27. 27. IBM Watson AndersQuitzau Watson Advocate andersq@dk.ibm.com

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