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Preventing Conflict with the right information - UNDP Workshop

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Preventing Conflict with the right information - UNDP Workshop

  1. 1. Preventing Conflict with Information Anahi Ayala Iacucci – Senior Innovation Advisor
  2. 2. Kenya 2007/2008
  3. 3. Conflict Sensitive Journalism Program
  4. 4. A Multi-layer approach
  5. 5. One of Many examples
  6. 6. CAR: relationships in between the local community and the refugees
  7. 7. Ivory Coast: recovering from conflict
  8. 8. T he new challenges
  9. 9. How to keep up with the conversation?
  10. 10. New tools, new dangers, new localized conversations
  11. 11. Is it big data or just too much data?
  12. 12. THE 1 MILLION DOLLARS QUESTIONS: 1. Where is the conversation happening? 2. How I can influence this conversation? 3. How can I hear the conversation before it becomes action?
  13. 13. ASKING THE RIGHT QUESTIONS OVERVIEW OF HUMAN CENTERED DESIGN PILOT - SEPTEMBER 2012
  14. 14. What information do communities in FATA and KPK need to make better decisions that can improve their lives? What are the most effective ways to get them critical information? What sources and channels are used and trusted? How is technology changing how people access or share information? What will these behaviors look like in the next few years?
  15. 15. ‣Uses ethnographic research approaches to better understand people ‣Help us learn about and interpret people’s needs, motivations, aspirations, and how they impact their behavior ‣Over time, process reveals the complex ecosystems in which people operate DESIGN RESEARCH APPROACH
  16. 16. KEY TOOLS FOR THIS STUDY SHADOWING OBSERVATION INTERVIEWS
  17. 17. SURVEYING SERVICE TRIAL USER DIARIES Photo by Jan Chipchase under a Creative Commons License.
  18. 18. ARTIFACT COLLECTION PHOTOGRAPHY NOTE-TAKING
  19. 19. THEME 1: INFORMATION FLOWS From what sources does a person get the information he or she needs? Once they get a piece of information, how do they choose who to share it with?
  20. 20. THEME 2: TRUST How do people determine whether a piece of news or information is – or a source – is credible or trustworthy?
  21. 21. THEME 3: INFLUENCE What is influence and reach of different information sources? How is influence determined and measured?
  22. 22. THEME 4: TECHNOLOGY & NEW MEDIA How is new technology changing the ways people access, share, create, and evaluate information? What new media channels are people using, and for what purposes? Impact: Design for Social Change | SVA | August 4, 2011
  23. 23. BENEFITS OF THIS APPROACH ‣NEW ARE: AND IMPROVED PROGRAMS/INITIATIVES THAT ‣ Improved, flexible, appropriate solutions ‣ Based on the actual needs of local communities ‣ Based on the actual capacities of local communities ‣ Informed by a deep understanding of the cultural and political context ‣ Sustainable, based on observed trends of information and technology behaviors into the future ‣ Higher probability of success/impact
  24. 24. DESIGN RESEARCH Put people at the heart of problem-solving Takes a systems approach to solutions Identifies opportunities for impact
  25. 25. THANK YOU AAYALA@INTERNEWS.ORG @ANAHI_AYALA @INFO_INNOVATION

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