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Why Your Healthcare service Needs A Mobile App

These slides make a case for why your surgery or dental practice needs a mobile app.

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General Practice & Healthcare
Why Your Healthcare Service Needs A Mobile App
Improve Access To Your Services
Patients are now living longer, workload has substantially
increased however, funding and workforce has not!
Relieve some of your pressures and let a mobile App do
the work for you:
- Free up your clerical team by enabling patients to
securely book appointments via the app instead of
over the telephone
- Reduce ‘did not attends’ by allowing patients to
cancel their appointments.
- Schedule reminder alerts for appointments and
health campaigns (seasonal flu immunisations,
childrens immunisations and screening checks)
- All managed by an easy to use content
management system
Issues Currently Facing GP Practices (1/2)
- Large numbers of ‘did not attends’ - Losing £136 per missed appointment
- Customers are unable to get through to a receptionist over the telephone
- Lengthy patient registration process
- Sending paper or text reminders to customers is expensive
- Difficulty reaching unengaged patients
- Increased demand and limited resources
- Constant changes to legislation and advice and guidance
Issues Currently Facing GP Practices (2/2)
- 25% of GP visits not being necessary thus wasting valuable resources
- Practices are busier than ever impacting the quality of care
- Potential lack of continuity of care in communities
How Could A Mobile App Solve These Issues? (1/2)
- Our in app booking system allows customers to view available appointments
and book with ease receiving a booking confirmation freeing up your clerical
team and capacity
- Our in app forms can be used to make all your practice forms into eForms,
enabling a secure capture and transfer of information from patients to
practice.
- Schedule push notification alerts to remind patients of their appointment or
upcoming immunisations or screening checks
How Could A Mobile App Solve These Issues? (2/2)
- Patients can use the secure messaging centre to notify of any cancellations
or use this feature for discreet consultations with practice staff.
- With our information tab patients will have access to all up to date health
information and community services available to them. You can also include
all the information about your practice on these tabs (like your website).
- Send instant push notifications to notify patients of local clinics or about any
campaigns e.g. Flu vaccine campaign.
- Incorporate your practice Facebook and Twitter accounts on the App to
induce much higher rates of engagement with your customers and
community.

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Why Your Healthcare service Needs A Mobile App

  • 1. General Practice & Healthcare Why Your Healthcare Service Needs A Mobile App
  • 2. Improve Access To Your Services Patients are now living longer, workload has substantially increased however, funding and workforce has not! Relieve some of your pressures and let a mobile App do the work for you: - Free up your clerical team by enabling patients to securely book appointments via the app instead of over the telephone - Reduce ‘did not attends’ by allowing patients to cancel their appointments. - Schedule reminder alerts for appointments and health campaigns (seasonal flu immunisations, childrens immunisations and screening checks) - All managed by an easy to use content management system
  • 3. Issues Currently Facing GP Practices (1/2) - Large numbers of ‘did not attends’ - Losing £136 per missed appointment - Customers are unable to get through to a receptionist over the telephone - Lengthy patient registration process - Sending paper or text reminders to customers is expensive - Difficulty reaching unengaged patients - Increased demand and limited resources - Constant changes to legislation and advice and guidance
  • 4. Issues Currently Facing GP Practices (2/2) - 25% of GP visits not being necessary thus wasting valuable resources - Practices are busier than ever impacting the quality of care - Potential lack of continuity of care in communities
  • 5. How Could A Mobile App Solve These Issues? (1/2) - Our in app booking system allows customers to view available appointments and book with ease receiving a booking confirmation freeing up your clerical team and capacity - Our in app forms can be used to make all your practice forms into eForms, enabling a secure capture and transfer of information from patients to practice. - Schedule push notification alerts to remind patients of their appointment or upcoming immunisations or screening checks
  • 6. How Could A Mobile App Solve These Issues? (2/2) - Patients can use the secure messaging centre to notify of any cancellations or use this feature for discreet consultations with practice staff. - With our information tab patients will have access to all up to date health information and community services available to them. You can also include all the information about your practice on these tabs (like your website). - Send instant push notifications to notify patients of local clinics or about any campaigns e.g. Flu vaccine campaign. - Incorporate your practice Facebook and Twitter accounts on the App to induce much higher rates of engagement with your customers and community.
  • 7. The Mobile Industry Users spend 90% of their time in apps compared to mobile web 52% of smartphone users gather health-related information on their phones 91% of adults have their mobile device within arm's reach 24/7 Push notifications have a 92% open rate versus 68% of text messages.
  • 8. GP App Features in a Nutshell About Us Provide contact details, directions, social links and your opening hours from one easily accessed tabs Messaging Centre Communicate directly with patients with your own secure chat centre and send attachments. Form Builder Create a form for anything with features like photo upload, text and signature fields Push Notifications Send messages directly to your patient's phone screen to remind them about their appointments. Target patients based on their location using our advanced geo-fencing feature One touch calling/ emailing Give your patients a seamless way to get in touch. Our App offers email, telephone and instant messaging. Patient Management Respond directly to private chat messages and allow patients to get in touch 24/7. Keep track of patient visits and group patients using tags for targeted campaigns Directory Include a full community directory to give patients and easy way to find outreach support in their area. Booking System Allow patients to book appointments from a calendar, integrating with a number of booking providers and you’ll never need to take a phone appointment again!