Evaluate To Motivate

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I delivered this presentation on effective evaluation at Goizueta Toastmasters, an upcoming club at Goizueta Business School. (Emory University)

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Evaluate To Motivate

  1. 1. Evaluate to Motivate Amit Bhatnagar (ALB, ACB) Credits: Deepak Menon, Ritu Arora, Poonam Jain (All DTMs, District 82)
  2. 2. Purpose of evaluation  Providing immediate feedback  Offering methods for improvement  Building and maintaining self-esteem
  3. 3. Before the speech  Know the project objectives  Talk with the speaker about: • Manual objectives • Any additional concerns  Show that you are interested
  4. 4. During the speech  Take notes, but stay focused  Use project objectives and evaluation- sheet to guide yourself  Additional things to always focus on: body-language, voice-modulation, pauses, etc.
  5. 5. Evaluation delivery  It’s a mini-speech too!  Sandwich approach • Commend • Recommend • Commend  Don’t try to cover everything  Do NOT evaluate in Q/A format as per the evaluation sheet
  6. 6. General guidelines  Address the person directly  Use “I”, not “we”; remember your evaluation is what you felt  Evaluate the speech, not the speaker  Be specific, quote examples!  Remember the project objectives and speaker’s concerns
  7. 7. Commend!  The speaker is his worst critic; Be his positive advocate  Address what the speaker did right  Cover the project objectives  Compliment speaker if he addressed the concerns expressed before the speech  Make a special note where speaker exceeded project objectives
  8. 8. Recommend!  Address what could have been done better  Understand how it is different from “what the speaker did wrong”  Don’t just point out areas of improvements. Suggest “How”  Avoid judgment-phrases: “You should..”, “Good speakers don’t..” “Always..”, “Never..”  Always remember the project objectives  Point out areas of improvement from higher projects, only if current project objectives are met perfectly
  9. 9. Commend!!  Keep one positive comment for the end OR  Re-mention the strongest point  Preferably, a general comment beyond the project objectives  End on a positive note
  10. 10. Things to remember  Some speakers say: “I don’t want the positive stuff”. They are lying!  No whitewash!  Personalize the evaluation, but…  .. evaluation not a time to tell your story
  11. 11. What about Ahs and Grammar issues?  Better left to Ah-counter and Grammarian  If excessive, make a mention and then, move on to other points  Okay to point out the positive aspects (Vivid language, right pauses etc.)
  12. 12. A note to the speaker  Don’t defend; your evaluator is evaluating what he heard, not what you meant  Talk to evaluator after the meeting for details  Talk to other people for better opinion  The evaluator is not your traditional teacher; he is learning too!  This may be just one person’s opinion
  13. 13. Variations  Commend-Recommend-Summarize  Third person delivery  Panel evaluation  Video-evaluation  “Stop the speaker” evaluation
  14. 14. Evaluate to Motivate Any questions?

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