End To End Service Management With Operations Manager 2007


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  • 06/07/09 00:13 © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
  • End To End Service Management With Operations Manager 2007

    1. 2. End to End Service Management Best Practices for SQL, Exchange, and Vista with System Center Operations Manager 2007 Amit Gatenyo Infrastructure & Security Manager [email_address] 054-2492499
    2. 3. Agenda <ul><li>System Center Overview </li></ul><ul><li>What Is System Center Operations Manager? </li></ul><ul><li>Demos </li></ul><ul><li>Technical Review of: </li></ul><ul><ul><ul><li>End-to-End Service Monitoring </li></ul></ul></ul><ul><ul><ul><ul><li>SQL Server </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Exchange Server </li></ul></ul></ul></ul><ul><ul><ul><li>Vista Client Monitoring </li></ul></ul></ul><ul><li>Closing remarks </li></ul>
    3. 4. Forefront + System Center Simplified IT Security IT Management Common Management Infrastructure & Platform Productive Integrated <ul><li>Client Security </li></ul><ul><li>Application Server Security </li></ul><ul><li>Network Edge Security </li></ul><ul><li>Secure Remote Access </li></ul><ul><li>Change & Configuration Management </li></ul><ul><li>Backup & Recovery </li></ul><ul><li>Virtual Machine Management </li></ul><ul><li>Service & System Monitoring </li></ul>
    4. 5. Expanded Audience And Value Monitoring Operators Windows Server Administrators Enterprise Security Administrators Rapid problem resolution Component monitoring Security Auditing Infrastructure Specialists Pain Points Application Administrators Database Administrators Application/LOB Specialists Application service levels Distributed troubleshooting Pain Points Desktop Support Desktop Administrators Desktop Support Reducing calls and costs Integrated ticketing and diagnostics Pain Points IT Manager IT Manager Reliable service levels Cost of IT support Value add to business Pain Points
    5. 6. System Center Operations Manager 2007 The end-to-end service management solution that helps you easily monitor your IT services and gain greater control of your IT environment. <ul><li>Increased efficiency and control </li></ul><ul><ul><li>Simplifies managing your IT environment and improves time to value </li></ul></ul><ul><ul><li>Role based security, self monitoring infrastructure and improved scalability </li></ul></ul><ul><li>Best of Breed for Windows </li></ul><ul><ul><li>Reduced problem-resolution time </li></ul></ul><ul><ul><li>Reduced TCO of Windows environment </li></ul></ul><ul><li>End to End service management </li></ul><ul><ul><li>Proactive management of IT services </li></ul></ul><ul><ul><li>User perspective monitoring </li></ul></ul>
    6. 7. Increased Efficiency and Control Improves time to value and reduces IT management complexity <ul><li>Role-based security for secure delegation of access to information and task execution </li></ul><ul><li>Leverages Active Directory </li></ul><ul><li>Automatically discovers and deploys appropriate monitoring policies </li></ul><ul><li>New self tuning thresholds </li></ul><ul><li>Easier to use, customize, and author reports </li></ul><ul><li>Overview pages and integrated search </li></ul>
    7. 8. Best Of Breed For Windows <ul><li>Expertise for over 70 Microsoft applications, servers, and clients </li></ul><ul><li>Agentless exception monitoring via Windows Error Reporting </li></ul><ul><li>Client monitoring of Vista, XP, and the Office suite </li></ul><ul><li>Audit collection service archives security logs </li></ul><ul><li>3 rd party connectors for integration with other systems </li></ul>Accelerates problem resolution and reduces the TCO of Windows environment
    8. 9. Microsoft SQL Server Enterprise LOB Application Monitoring with Operations Manager 2007 <ul><li>End-to-end visibility into mission critical applications </li></ul><ul><li>Faster problem resolution using SQL Server knowledge </li></ul><ul><li>Increased DBA productivity </li></ul><ul><li>Automate routine management tasks </li></ul><ul><li>Consolidated view of distributed servers and applications </li></ul>
    9. 10. <ul><li>SQL Server roles are discovered on monitored servers </li></ul><ul><li>The health of each server role is monitored out of the box giving the operator an at-a-glance view of the health of SQL throughout the enterprise </li></ul><ul><li>Any discovered role can be reported on using standard out of the box reports </li></ul><ul><li>Any discovered role can be used as part of a distributed application definition </li></ul>SQL Server Component Monitoring
    10. 11. <ul><li>Percentage free space for data files and log files </li></ul><ul><li>Monitors size and change and alerts when free space is low </li></ul><ul><li>Optionally use absolute size metrics instead of percentage </li></ul><ul><li>Any database or groups of database can be excluded from database size monitoring if required </li></ul><ul><li>Performance reports can be run on a per database level to see historical database growth </li></ul>Database Space Monitoring
    11. 12. <ul><li>Management Pack templates and wizards are used to configure watcher nodes to monitor the client perspective </li></ul><ul><li>A state view provides a summary of all watcher nodes </li></ul><ul><li>Multiple watcher nodes can be used to give a distributed view of client availability of business critical databases </li></ul>Client Perspective of Databases
    12. 13. Microsoft Exchange Server <ul><li>Proactive End-to-end service monitoring </li></ul><ul><li>Faster problem resolution using Exchange knowledge </li></ul><ul><li>Increased Exchange administrator productivity </li></ul><ul><li>Automated routine management tasks </li></ul><ul><li>End user monitoring perspective of the Exchange Service </li></ul>End-to-end service management with Operations Manager 2007
    13. 14. Exchange Synthetic Transactions <ul><li>An Exchange server’s health changes to Error </li></ul><ul><li>Operator drills down by highlighting the problem path using the Diagram View </li></ul><ul><li>Synthetic MAPI Logon monitor detected a failure which affected the Exchange server’s health state </li></ul><ul><li>Operator pivots from Diagram View to Alert View to review alert that have recently been generated for Exchange server </li></ul>
    14. 15. Exchange Synthetic Transactions <ul><li>An Exchange server’s health changes to Error </li></ul><ul><li>Operator drills down by highlighting the problem path using the Diagram View </li></ul><ul><li>Synthetic MAPI Logon monitor detected a failure which affected the Exchange server’s health state </li></ul><ul><li>Operator pivots from Diagram View to Alert View to review alert that have recently been generated for Exchange server </li></ul>
    15. 16. Exchange MP Self-Tuning Thresholds <ul><li>It is now possible implement a “zero-configuration” threshold monitor for example to monitor SMTP Queue length </li></ul><ul><li>It’s no longer necessary to fine tune thresholds manually for each Exchange deployment, role of an Exchange Server. </li></ul><ul><li>The Self-tuning threshold will automatically learn an appropriate threshold and alert when something is not normal </li></ul>
    16. 17. Exchange MP Availability and Configuration Reporting <ul><li>Availability Reports from Exchange Sites, individual servers, and down to components on each server. </li></ul><ul><li>Configuration Change Reports which tracks configuration key changes on each Exchange server </li></ul><ul><li>A great new feature of Operations Manager 2007 now allows the user to overlay these reports: The timeline of the availability report visualizes changes in configuration that occurred. </li></ul>
    17. 18. Best of Breed for Windows Amit Gatenyo Infrastructure & Security Team Lead Dario
    18. 19. End To End Service Management <ul><li>Proactive monitoring of IT service health </li></ul><ul><li>End user perspective monitoring </li></ul><ul><li>New service oriented views, dashboards, and reports </li></ul><ul><li>Easy to use templates and Service Designer </li></ul><ul><li>3 rd party management packs for other applications and infrastructure </li></ul>Improves service levels of packaged and Line of Business applications
    19. 20. What Is A Distributed Application? Applications that interact to provide a service Runs on many physical tiers - scale out, over the Internet, disparate networks Heterogeneous components—legacy applications, partner Web services
    20. 21. Distributed Application Has Entities Availability Health Performance Health Security Health Configuration Health Overall Health Entity SQL SVR Service Windows Service State
    21. 22. Distributed Application Entity Health Models Health Models “ Messaging”
    22. 23. Exchange Messaging Service View <ul><li>Associates all Exchange Messaging related components into a single Messaging Service View </li></ul><ul><li>Comprehensive view of the health of the Exchange application itself and all other related managed components such as storage, Active Directory, Networking, and user perspectives views </li></ul><ul><li>Operators are enabled to identify problem areas, understand the impact to the Messaging Service and drill down quickly to the root cause of any problem </li></ul>
    23. 24. Distributed Application Amit Gatenyo Infrastructure & Security Team Lead Dario
    24. 25. Microsoft Office And Windows Clients End-to-end client monitoring with Operations Manager 2007 <ul><li>Aggregate, report and resolve top issues impacting clients </li></ul><ul><li>Faster problem resolution using Windows and Office Knowledge </li></ul><ul><li>Increased Information Worker and client administrator productivity </li></ul><ul><li>Reduce client application, OS, and hardware downtime </li></ul><ul><li>Securely and efficiently monitor for compliance </li></ul>
    25. 26. Windows Vista Management Pack Key Benefits Overview <ul><li>Monitors Windows Client for issues with: </li></ul><ul><ul><li>Availability and Reliability </li></ul></ul><ul><ul><li>Performance </li></ul></ul><ul><ul><li>Hardware and Configuration </li></ul></ul><ul><li>Visualize Windows Client health with: </li></ul><ul><ul><li>Views </li></ul></ul><ul><ul><li>Reports </li></ul></ul><ul><li>Respond to Windows Client health: </li></ul><ul><ul><li>Knowledge </li></ul></ul><ul><ul><li>Knowledge embedded Inline Tasks and Views </li></ul></ul><ul><ul><li>Context sensitive Tasks </li></ul></ul><ul><ul><li>Automated Recoveries and Diagnostics </li></ul></ul><ul><li>Configurable for aggregate or business critical monitoring </li></ul>
    26. 27. Summary <ul><li>End-to-end Service Monitoring </li></ul><ul><li>Best of Breed for Windows </li></ul><ul><li>Increased Efficiency and Control </li></ul><ul><li>An integral part of Microsoft System Center™ </li></ul><ul><li>Visit http://www.microsoft.com/infrastructure </li></ul><ul><ul><li>Learn more about how System Center Operations Manager fits in the Forefront & System Center solution </li></ul></ul><ul><ul><li>Download beta/evaluation software </li></ul></ul>“ ..Now, when administrators see alerts, they know those alerts are relevant to them and they can take immediate action. The enterprise operates more efficiently—and our administrators do, too.” -- Rodney Orange, Carnival Cruise Lines “ Microsoft’s presence in this market sector is sure to shake up the current market leaders.” — Mary Turner, Analyst, Ovum Summit
    27. 28. Customer Success
    28. 29. Thank You! www.microsoft.com/systemcenter Amit Gatenyo Infrastructure & Security Manager [email_address] 054-2492499