Guest satisfaction proves that your staff lived up to the expectations of the guests. To master the success in hotel management, it is one of the most important techniques that one must follow. Deal with your guests politely.
Amin deroui - techniques to master for success in hospitality management
Amin Deroui - Techniques to Master For Success in Hospitality
Undoubtedly, hospitality is a multibillion-dollar international industry offering exciting
career opportunities in different areas including restaurants, hotels, resorts, cruise ships and
many more. This field is challenging as well as exciting that demands skillful and experienced
professionals. Also learn to juggle the demands of the owner, staff, and customers. Here are
15 tips to master for success in hospitality management:
Guest satisfaction proves that your staff lived up to the expectations of the guests. To
master the success in hotel management, it is one of the most important techniques that
one must follow. Deal with your guests politely.
Promote a positive work environment
Take efforts to cultivate a positive environment because positivity breeds confident,
passionate staff and encourages them to take pride in their work. Employees will enjoy
working in a positive environment and reflect the positive attitude back to patrons.
Greeting patrons with a smile serves the best. It makes them feel welcomed and happy. You
can greet them with lines such as, "Hello sir/ma'am, how you are or how your day was?"
Always express gratitude to guests by thanking them with a smile. Such a gesture makes
them feel appreciated and valued.
Arrange recreational games of children
Children need some recreational games to keep themselves entertained and engaged during
their stay at the hotel. So don't forget to arrange recreational games and activities for them
to keep them happy.
Surprise your revered guests by celebrating a special occasion such as birthdays and
wedding anniversaries of guests.
Remember guests' preferences
Record the preference of your regular guests as it will help you tailor excellent services such
as favorite food items, amenity choices and so on.
Praise your staff
Whenever your staff takes extra effort to serve the customers, praise them sincerely and
publicly. Boost their productivity and commend your staff for their excellent work.
Hire good and positive worker
Apart from considering the talent, skills, and qualifications, also take into account the
character and behavior of the worker. They should proficient in dealing with emergencies
and strengthen your organization's culture and productivity.
Stay calm under pressure
It is crucial that the managers in the hospitality industry stay calm under pressure. They
should overcome the stresses and deliver efficiently whatever being is demanded the
smooth operations. And manage your own stress by setting boundaries to avoid letting your
work-life encroach on your personal life.
Work to improve business
Just don't manage the day-to-day operation but also consistently work to improve the
business. Try examining procedures and systems. Be proactive in reputation management,
offering incentives to customers who write reviews and give feedback on services offered.
Offering pet service is one of the best ways to keep patrons contended and happy. They
appreciate it when their lovable pets are taken care of during their stay.
One has to be an efficient and quick problem solver if he wants to succeed in the hospitality
industry. The manager should respond sensitively to customer's concerns and questions and
make the most effective decisions to address the issues.
Motivate your team
Become a team motivator. Patiently listen to your team and implement their ideas that can
help the organization to grow. Never hesitate to jump in and get the work done even when
it is well outside the scope of your responsibilities. Setting up such examples motivates your
staff to realize that satisfying customers is only the company's goal.
Develop excellent management skills
A hotel manager must have excellent management skills and need to have an organized and
punctual schedule. In addition, you should always be prepared to deal with immediate crises
at any moment.