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Mobile Text Banking

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A step by step guide to American Trust Bank's text banking service.

Published in: Economy & Finance, Business
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Mobile Text Banking

  1. 1. TEXT BANKING A Quick Guide to American Trust Bank’s Text Banking Service
  2. 2. TEXT BANKING: introduction Customers can enroll into text banking by accessing their Internet Banking account. The enrollment is a two-step process. Step 1: Mobile Banking Enrollment Step 2: Text Banking Enrollment
  3. 3. STEP 1 mobile banking enrollment Log into Internet Banking, select the Options tab, click on Moblie/Text Settings. Check the box next to enable web access, set text alert options, enter your mobile phone information and press submit.
  4. 4. STEP 1 mobile banking enrollment Review the enrollment information. If everything is accurate, click Confirm. If any changes are needed, click Edit. After confirming, a text message will be sent to your mobile phone.
  5. 5. STEP 2 text banking enrollment Log into Internet Banking, select the Options tab, click on Moblie/Text Settings and click on the Text Mobile Settings option.
  6. 6. STEP 2 text banking enrollment Enter the mobile phone number, select accounts to access via text and create a Mobile Short name for each account. Click Submit.
  7. 7. STEP 2 text banking enrollment Review enrollment information. Check I accept these full terms and conditions and click Confirm.
  8. 8. STEP 2 text banking enrollment You will then receive a text message. Respond with the word Yes to complete the enrollment process. Text Message Example
  9. 9. TEXT MESSAGE COMMANDS List below is a list of text commands you can send to receive account information •Bal Returns balance for all enrolled accounts •Bal <account short name> Returns balance for specified account. The account short name is pre-defined when performing the setup steps for Mobile Text. • Help Returns command references • Hist Returns account history
  10. 10. If you need any additional assistance, please feel free to contact your American Trust Banker. Knoxville: (865) 824-5700 LaFollette: (423) 562-2800 Lenoir City: (865) 986-7880 CONTACT INFORMATION

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