Case StudyCustomware Jimmy Lundström, CEO of RefinedWikitwitter.com/RefinedWiki
Agenda• Shortcompany presentation•   Case Study:-   Challenges-   Solutions-   Results• Q&A
RefinedWiki• Officiallystarted to sell in November 2009• Developing plugins for Atlassian’sConfluence• Focusing on usabili...
1600+ customers from 65+ countries
• Atlassian Experts• Atlassian partner since 2003• DeployedAtlassian solutions to over 700  clients
• Helpfast-growing software companies to scale by:- Management training- Building connectors to external systems          ...
Case Study: CustomWare’sDocumentationWiki
Case Study: CustomWare’sDocumentationWiki• Runs on Confluence• DocumentationaboutCustomWare’sproducts• Place for free supp...
Challenges• Information wasorganized in an inefficient and  confusingway• Cumbersome and bloatedwiki
Solutions• ImplementedRefinedWiki Original Theme• Structuredcontentintocategories• Adding design for a  moreattractivedocu...
Results• Overnight transformation• Improvedway of servingbothCustomWare and  theircustomers• Customersuse it morefrequentl...
ResultsMorethan 50% increase in viewership in justoneweek’s time!
Quotes by”RefinedWiki has acted a catalyst to ourwiki by  transforminguser interaction with  greateraccessibility and ease...
www.refinedwiki.comdemo.refinedwiki.comtwitter.com/RefinedWiki
Vote onRefinedWiki!   http://startupawards.co/startup/190
Thanks!
Jcn12 refined wiki case study customware widescreen 121018
Jcn12 refined wiki case study customware widescreen 121018
Jcn12 refined wiki case study customware widescreen 121018
Jcn12 refined wiki case study customware widescreen 121018
Jcn12 refined wiki case study customware widescreen 121018
Jcn12 refined wiki case study customware widescreen 121018
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Jcn12 refined wiki case study customware widescreen 121018

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Jcn12 refined wiki case study customware widescreen 121018

  1. 1. Case StudyCustomware Jimmy Lundström, CEO of RefinedWikitwitter.com/RefinedWiki
  2. 2. Agenda• Shortcompany presentation• Case Study:- Challenges- Solutions- Results• Q&A
  3. 3. RefinedWiki• Officiallystarted to sell in November 2009• Developing plugins for Atlassian’sConfluence• Focusing on usability and design
  4. 4. 1600+ customers from 65+ countries
  5. 5. • Atlassian Experts• Atlassian partner since 2003• DeployedAtlassian solutions to over 700 clients
  6. 6. • Helpfast-growing software companies to scale by:- Management training- Building connectors to external systems E.g. ConnectsSalesforce.com to Jira and Confluence- Supportingdeployed solutions for enterprisecustomers
  7. 7. Case Study: CustomWare’sDocumentationWiki
  8. 8. Case Study: CustomWare’sDocumentationWiki• Runs on Confluence• DocumentationaboutCustomWare’sproducts• Place for free support and ideas on how to useCustomWare’sproducts• Massive amount of information
  9. 9. Challenges• Information wasorganized in an inefficient and confusingway• Cumbersome and bloatedwiki
  10. 10. Solutions• ImplementedRefinedWiki Original Theme• Structuredcontentintocategories• Adding design for a moreattractivedocumentationenvironment
  11. 11. Results• Overnight transformation• Improvedway of servingbothCustomWare and theircustomers• Customersuse it morefrequently• Navigateswithin the structuremoreoften and for longer
  12. 12. ResultsMorethan 50% increase in viewership in justoneweek’s time!
  13. 13. Quotes by”RefinedWiki has acted a catalyst to ourwiki by transforminguser interaction with greateraccessibility and ease-of-use for ourcustomers. The resultshavebeenastounding.””RefinedWikican make your Wikibeautiful”
  14. 14. www.refinedwiki.comdemo.refinedwiki.comtwitter.com/RefinedWiki
  15. 15. Vote onRefinedWiki! http://startupawards.co/startup/190
  16. 16. Thanks!

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