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©  2016,  Amazon  Web  Services,  Inc.  or  its  Affiliates.  All  rights  reserved.
The  Cloud  Enabled  IT  Operating  M...
What  Will  We  Cover  Today?
• Why  is  the  Operating  Model  Important?
• Key  Tenets  of  the  Cloud  Operating  Model...
Why  is  the  Operating  Model  
Important?
Infrastructure  Savings  can  be  Substantial  but  Typically  10%  of  IT  Spend
The  Larger  Prize  is  in  Operational ...
Potential  Impact  on  Corporate  IT  Budgets
IT  Operating
Budget
On-­Premise AWS Indicative  
Saving
Impact  on  
Overal...
50
30
15
5
Infrastructure  Cost  
Savings
Other  Operational  
Cost  savings
Quality  of  Service Business  Benefits
0
10
...
The  AWS  Value  Proposition  is  More  than  Cost  Savings  
The  Value  
Proposition  will  
Evolve  over  time  as  
th...
10
20 20
50
Infrastructure  
Cost  Savings
Other  
Operational  Cost  
savings
Quality  of  
Service
Business  
Benefits
0...
Four  Key  Tenets  of  the  Cloud  
Operating  Model
Key  Tenets
Customer  
Focused
If  you  are  Not  Solving  a  Customer  or  Business  Problem,  why  do  it?
Key  Tenets
Customer  
Focused
Automate  
Everything
Automation  Brings  Improvements  in:
• Repeatability
• Agility
• Ava...
Key  Tenets
Customer  
Focused
Automate  
Everything
Infrastructure  
as  Code
Enabler  of  Automation
Infrastructure  can...
Key  Tenets
Customer  
Focused
Automate  
Everything
Infrastructure   as  
Code
Lean  Teams
Larger  teams  lead  to  Less ...
Where  Do  We  Start?
Digital
Edge
Enterprise  Customer  Cloud  Adoption
Mode  2  Mode  1  
Digital
Analytics
Edge
Mode  2  Mode  1  
Enterprise  Customer  Cloud  Adoption
Digital
Analytics
Cloud  Team
Edge
Mode  2  Mode  1  
Enterprise  Customer  Cloud  Adoption
Digital
Analytics
Cloud  Team
Edge
Mode  2  Mode  1  
Cloud
Shared  
Services
Enterprise  Customer  Cloud  Adoption
Digital
Analytics
Cloud
Shared  
Services
Cloud  Team
EdgeCore
Mode  2  Mode  1  
Enterprise  Customer  Cloud  Adoption
Digital
Analytics
Cloud
Shared  
Services
Cloud  Team
EdgeCore
Mode  2  Mode  1  
Enterprise  Customer  Cloud  Adoption
Digital
Analytics
Cloud
Shared  
Services
Cloud  Team
EdgeCore
Mode  2  Mode  1  
Enterprise  Customer  Cloud  Adoption
Cloud  Team
The Most Common Approach to Cloud Adoption in Large Enterprises.
• Provides Managed Shared services to other B...
Cloud  Team  Responsibilities
Security
Security MUST  be  Job  #1 – Nothing  Happens  Unless  it  is  Secure  by  Default.
Cloud  Team  Responsibilities
Security Resiliency
Design  Patterns  /  Templates  Provided  by  the  Cloud  Team  must  ha...
Cloud  Team  Responsibilities
Security Resiliency
Performance
Application  Performance while  Remaining  Cost  Optimised
Cloud  Team  Responsibilities
Security Resiliency
Performance Consumability
This  is  Critical – Without  Easy  to  Consum...
Cloud  Team  Key  Deliverables
Common  Shared  Services
• Active  Directory/LDAP  Services
• DNS
• Logging
• AV
• Internet...
Cloud  Team  Key  Deliverables
Common  Shared  Services
• Active  Directory/LDAP  Services
• DNS
• Logging
• AV
• Internet...
How  Many  People  Do  I  Need?
Can  be  as  small  as  2-­3  FTEs.  
If  internal  resources  don’t  exist,  consider  AW...
How  Many  People  Do  I  Need?
Can  be  as  small  as  2-­3  FTEs.  
If  internal  resources  don’t  exist,  consider  AW...
Rationale  for  Separate  Cloud  Team
Seize  Opportunities  Within  the  New  Team
• Agile  Approach  (e.g.  Kanban  etc.)...
Example  – Org  Chart
CIO
Architect
Head
Networks
Head
Applications
Head
PMO
Operations
Head
Architect Desktop
Support
Net...
Example  – Team  Members
Team  Lead  
(1)
Architects
(2)
Application  
Engineer  (3)
Security  
Engineer
IT  leadership  s...
Call  to  Action
1. Analyse Your  Current  Model  and  Maturity
• Be  Honest  and  Open  to  Change
• Identify  Gaps
Call  to  Action
1. Analyse Your  Current  Model  and  Maturity
• Be  Honest  and  Open  to  Change
• Identify  Gaps
2. Id...
Call  to  Action
1. Analyse Your  Current  Model  and  Maturity
• Be  Honest  and  Open  to  Change
• Identify  Gaps
2. Id...
Further  Reading
AWS  Whitepapers  :  https://aws.amazon.com/whitepapers/  
• AWS  Cloud  Adoption  Framework  
• Business...
AWS  Training  &  Certification
Intro  Videos  &  Labs  
Free  videos  and  labs  to  
help  you  learn  to  work  
with  ...
Your  Training  Next  Steps:
ü Visit  the  AWS  Training  &  Certification  pod  to  discuss  your  
training  plan  &  A...
Thank  You!
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The Cloud Enabled IT Operating Model - Business

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Although the Cloud is now mainstream for many large Enterprises, organisations who truly aim to maximise the value of their cloud platform also focus on refactoring the model by which they operate their IT. In this session you will learn about the latest developments in operations within the cloud, including operational processes, architecture, governance, organisation structure, and monitoring tools to maximise agility. This session will highlight the features of a Cloud-enabled IT operating model and how AWS customers benefit from delivering a new approach to IT.

Speaker: Andrew Mitchell, Solutions Architect, Amazon Web Services

Featured Customer - NAB

Published in: Technology
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The Cloud Enabled IT Operating Model - Business

  1. 1. ©  2016,  Amazon  Web  Services,  Inc.  or  its  Affiliates.  All  rights  reserved. The  Cloud  Enabled  IT  Operating  Model Andrew  Mitchell,  Principal  Enterprise  Solutions  Architect  &   Nicholas  Murray  Managing  Consultant Amazon  Web  Service Business
  2. 2. What  Will  We  Cover  Today? • Why  is  the  Operating  Model  Important? • Key  Tenets  of  the  Cloud  Operating  Model • Getting  Started • Next  Steps
  3. 3. Why  is  the  Operating  Model   Important?
  4. 4. Infrastructure  Savings  can  be  Substantial  but  Typically  10%  of  IT  Spend The  Larger  Prize  is  in  Operational  Efficiencies On-­Premises AWS Typical  Corporate  IT  Budgets  (Indicative  Only) Infrastructure Operating  System Middleware Application  Layer Management  and  Administration Savings  in   the   magnitude   of  20-­40%   are  possible Cost
  5. 5. Potential  Impact  on  Corporate  IT  Budgets IT  Operating Budget On-­Premise AWS Indicative   Saving Impact  on   Overall  IT     budget Operating  System CAPEX  licensing model aaS per user  model  included  in  AWS  pricing License  portability  &  removal  of  “hidden”  support   agreements   Eliminates  complexity  of  managing  licenses 30-­40% 2% Middleware CAPEX  model   Move to  a  SaaS  model Pay  per  use  model  also  emerging  (AWS  DB  services) 5% 0.5% Application   Layer Typically CAPEX   model SaaS  model on  elastic  pay  per  user  basis BYOL  Licensing  arrangements  (7000+  Apps  on  AWS   Marketplace)   20-­40% 10% Management   and   Administration Combination of   outsourced  deals   and  internal  labor   undertaking  highly   manual  tasks Reduced overhead  due  to  automation  of  AWS  platform AWS  managed  cloud  offering  supports  review  of  legacy   managed  services  agreement Increased  OS  and  Infrastructure  automation  reduces   Application  maintenance  overhead 30-­50% 10%
  6. 6. 50 30 15 5 Infrastructure  Cost   Savings Other  Operational   Cost  savings Quality  of  Service Business  Benefits 0 10 20 30 40 50 60 Cloud  Benefit  Statement The  AWS  Value  Proposition  is  More  than  Cost  Savings  
  7. 7. The  AWS  Value  Proposition  is  More  than  Cost  Savings   The  Value   Proposition  will   Evolve  over  time  as   the  Organisation’s Cloud  Capabilities   Mature 50 30 15 5 Infrastructure  Cost   Savings Other  Operational   Cost  savings Quality  of  Service Business  Benefits 0 10 20 30 40 50 60 Cloud  Benefit  Statement
  8. 8. 10 20 20 50 Infrastructure   Cost  Savings Other   Operational  Cost   savings Quality  of   Service Business   Benefits 0 10 20 30 40 50 60 Cloud  Benefit  Statement The  AWS  Value  Proposition  is  More  than  Cost  Savings  
  9. 9. Four  Key  Tenets  of  the  Cloud   Operating  Model
  10. 10. Key  Tenets Customer   Focused If  you  are  Not  Solving  a  Customer  or  Business  Problem,  why  do  it?
  11. 11. Key  Tenets Customer   Focused Automate   Everything Automation  Brings  Improvements  in: • Repeatability • Agility • Availability • Security
  12. 12. Key  Tenets Customer   Focused Automate   Everything Infrastructure   as  Code Enabler  of  Automation Infrastructure  can  be  Version  Controlled  along  with  Application  Code.
  13. 13. Key  Tenets Customer   Focused Automate   Everything Infrastructure   as   Code Lean  Teams Larger  teams  lead  to  Less  Effective  Communication. Number  of  Interpersonal  Links  =  n(n-­1)/2 • 6  person  team  =  15  links • 12  person  team  =  66  links
  14. 14. Where  Do  We  Start?
  15. 15. Digital Edge Enterprise  Customer  Cloud  Adoption Mode  2  Mode  1  
  16. 16. Digital Analytics Edge Mode  2  Mode  1   Enterprise  Customer  Cloud  Adoption
  17. 17. Digital Analytics Cloud  Team Edge Mode  2  Mode  1   Enterprise  Customer  Cloud  Adoption
  18. 18. Digital Analytics Cloud  Team Edge Mode  2  Mode  1   Cloud Shared   Services Enterprise  Customer  Cloud  Adoption
  19. 19. Digital Analytics Cloud Shared   Services Cloud  Team EdgeCore Mode  2  Mode  1   Enterprise  Customer  Cloud  Adoption
  20. 20. Digital Analytics Cloud Shared   Services Cloud  Team EdgeCore Mode  2  Mode  1   Enterprise  Customer  Cloud  Adoption
  21. 21. Digital Analytics Cloud Shared   Services Cloud  Team EdgeCore Mode  2  Mode  1   Enterprise  Customer  Cloud  Adoption
  22. 22. Cloud  Team The Most Common Approach to Cloud Adoption in Large Enterprises. • Provides Managed Shared services to other BUs • Provides Efficient Scale and Long Term Sustainability. BU  1 BU  2   BU  3 Corporate  IT  Service  Delivery Directory   Services Networks Storage  /   Backup Strategic   Outsourcing Cloud  Team
  23. 23. Cloud  Team  Responsibilities Security Security MUST  be  Job  #1 – Nothing  Happens  Unless  it  is  Secure  by  Default.
  24. 24. Cloud  Team  Responsibilities Security Resiliency Design  Patterns  /  Templates  Provided  by  the  Cloud  Team  must  have   Continuous Availability as  a  Key  Goal
  25. 25. Cloud  Team  Responsibilities Security Resiliency Performance Application  Performance while  Remaining  Cost  Optimised
  26. 26. Cloud  Team  Responsibilities Security Resiliency Performance Consumability This  is  Critical – Without  Easy  to  Consume  Applications,   Platforms  and  Infrastructure  you  Lose  Agility.
  27. 27. Cloud  Team  Key  Deliverables Common  Shared  Services • Active  Directory/LDAP  Services • DNS • Logging • AV • Internet  Proxy  Services • Data  Center  Connectivity  (Direct  Connect,  VPN)   • etc.
  28. 28. Cloud  Team  Key  Deliverables Common  Shared  Services • Active  Directory/LDAP  Services • DNS • Logging • AV • Internet  Proxy  Services • Data  Center  connectivity  (Direct   Connect,  VPN)   • etc. Service  Catalog • Infrastructure • Application  stacks • Databases • Platform  Services • AWS  IAM/Policy
  29. 29. How  Many  People  Do  I  Need? Can  be  as  small  as  2-­3  FTEs.   If  internal  resources  don’t  exist,  consider  AWS  Partners. Cloud  Team  Considerations…
  30. 30. How  Many  People  Do  I  Need? Can  be  as  small  as  2-­3  FTEs.   If  internal  resources  don’t  exist,  consider  AWS  Partners. What  level    of  managed  services  will  the  Cloud  Team  provide?   Two  options: 1. The  Cloud  Team  is  a  broker  of  cloud  services.   2. The  Cloud  Team  is  a  strict  managed  services  center.   Cloud  Team  Considerations… Both  extremes  …and  points  in  the  middle  are  possible Thin  layer   offering  AWS   Services Strict   Managed   Service
  31. 31. Rationale  for  Separate  Cloud  Team Seize  Opportunities  Within  the  New  Team • Agile  Approach  (e.g.  Kanban  etc.) • Embrace  DevOps Practices • Infrastructure  as  Code • Explore  New  Tools  and  Techniques • Automate as  Much  as  Possible • Develop  Best  Practices  Specific  to  Your  Business  and  Enable   the  Wider  Organisation
  32. 32. Example  – Org  Chart CIO Architect Head Networks Head Applications Head PMO Operations Head Architect Desktop Support Network Engineer Application Engineer Enterprise Engineer Head  of   Cloud Architect Application   Engineer Network   /Security     Engineer Application Support
  33. 33. Example  – Team  Members Team  Lead   (1) Architects (2) Application   Engineer  (3) Security   Engineer IT  leadership  skills IT  transformation  skills Cloud  computing  experience Cloud  HA  patterns  experience Cloud  storage  and  DB  skills Networking  skills OpEx cost  optimization  skills Software  driven  environments  skills Networking,  Storage,  Security  skills Scripting  and  programming  skills Infrastructure  as  code  and  tools  skills   DevOps  skills,  agile  dev/deployment  skills Broad  IT  security  experience Compliance  and  standards  experience Cloud  specific  controls  experience API  security  experience Access  control  and  federation  skills SkillsetsFT  Roles AWS   /Partner Advise  and  support  on  all  of  the  above Legal  (1) Finance (1) Ops./Admin (1) PT  Roles Finance  manager Skillsets Legal  Council Operational/administrator   (will  transition  to  full  time)
  34. 34. Call  to  Action 1. Analyse Your  Current  Model  and  Maturity • Be  Honest  and  Open  to  Change • Identify  Gaps
  35. 35. Call  to  Action 1. Analyse Your  Current  Model  and  Maturity • Be  Honest  and  Open  to  Change • Identify  Gaps 2. Identify  Partners  that  Can  Help
  36. 36. Call  to  Action 1. Analyse Your  Current  Model  and  Maturity • Be  Honest  and  Open  to  Change • Identify  Gaps 2. Identify  Partners  that  Can  Help 3. ACT • MVP • Iterate
  37. 37. Further  Reading AWS  Whitepapers  :  https://aws.amazon.com/whitepapers/   • AWS  Cloud  Adoption  Framework   • Business  Perspective • Maturity  Perspective • Process  Perspective • Operations  Perspective • People  Perspective
  38. 38. AWS  Training  &  Certification Intro  Videos  &  Labs   Free  videos  and  labs  to   help  you  learn  to  work   with  30+  AWS  services   – in  minutes! Training  Classes In-­person  and  online   courses  to  build   technical  skills  – taught  by  accredited   AWS  instructors Online  Labs   Practice  working  with   AWS  services  in  live   environment  – Learn  how  related   services  work   together AWS  Certification Validate  technical   skills  and  expertise  – identify  qualified  IT   talent  or  show  you   are  AWS  cloud  ready Learn  more:  aws.amazon.com/training
  39. 39. Your  Training  Next  Steps: ü Visit  the  AWS  Training  &  Certification  pod  to  discuss  your   training  plan  &  AWS  Summit  training  offer ü Register  &  attend  AWS  instructor  led  training ü Get  Certified AWS  Certified?  Visit  the  AWS  Summit  Certification  Lounge  to  pick  up  your  swag Learn  more:  aws.amazon.com/training
  40. 40. Thank  You!

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