Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

NEW LAUNCH! Introducing Amazon Transcribe – Now in Preview - MCL215 - re:Invent 2017

Amazon Transcribe is an automatic speech recognition (ASR) service that makes it easy for developers to add speech to text capability to their applications. The ASR service can be used across a breadth of industries. For example, customer contact centers can convert call recordings into text for further analysis of what drives positive outcomes; media content producers can automate subtitling workflows for greater reach, and marketers and advertisers can enhance content discovery and display more targeted advertising based on the extracted metadata.

  • Login to see the comments

NEW LAUNCH! Introducing Amazon Transcribe – Now in Preview - MCL215 - re:Invent 2017

  1. 1. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. AWS re:INVENT Introducing Amazon Transcribe (Now in Preview) V i k r a m A n b a z h a g a n – H e a d o f P r o d u c t - L a n g u a g e T e c h N o v e m b e r 3 0 , 2 0 1 7 M C L 2 1 5
  2. 2. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Audio • Contact centers • Meetings Video • Broadcast TV • On-demand video • Social media Audio and video data is being generated at an unprecedented rate
  3. 3. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Solution Transcribe Customer insights Greater access Global reach Targeted advertising Search archives
  4. 4. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Amazon Transcribe A fu lly manag e d and continu ou sly traine d au tomatic sp e e ch re cog nition (ASR ) se rvice that take s in au dio and au tomatically ge ne rate s accu rate transcrip ts
  5. 5. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Amazon Transcribe: Automatic Speech Recognition Time stamps and confidence scores Support for both regular and telephony audio Punctuation § S3 integration Hello /Hola English and Spanish with more to come Amazon S3
  6. 6. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Amazon Transcribe: Automatic Speech Recognition Detect multiple speakers Custom vocabulary
  7. 7. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Support for a Wide Range of Audio/Video Fidelity Format Accurate transcription for 8 kHz (telephony) audio or better Multiple formats like FLAC, WAV, MP3, and MP4
  8. 8. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Timestamping and Confidence Score 1.0 2.0 3.0 4.0 5.0 6.0 7.0 8.0 9.0 10.0 11.0 12.0 13.0 14.0 15.0 16.0 17.0 “Hi I would like to reschedule my flight to Seattle to later tonight” 3.480 sec Confidence : 1 6.402 sec Confidence : 0.95 10.541 sec Confidence : 1
  9. 9. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Punctuation Support please extrapolate the projections based on market growth and segment share can you email it to me once you are done Please extrapolate the projections based on market growth and segment share. Can you email it to me once you’re done?
  10. 10. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Speaker Detection Speaker 1 Speaker 2 Speaker 3 Speaker 1 We are speaking with the customer tomorrow. Speaker 2 What’s our plan for the meeting? Speaker 3 I have it covered. We are speaking with the customer tomorrow. What’s our plan for the meeting? I have it covered.
  11. 11. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Custom Vocabulary Upload custom vocabulary Higher accuracy
  12. 12. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. AWS Security Standards SSL encryption AWS Identity and Access Management (IAM) Signed URLs for transcripts
  13. 13. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. AWS Lambda Amazon S3 Amazon Athena Amazon Transcribe—Integration with AWS Audio Input Amazon QuickSight Amazon Comprehend
  14. 14. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Call centers Amazon Transcribe: Use Cases Transcribe 8Khz call recordings with high accuracy Analyze the text with Amazon Comprehend Visualize results on Amazon QuickSight
  15. 15. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Subtitles for VOD Broadcast closed captions Amazon Transcribe: Use Cases Transcribe the audio/video to text Align the text with the video based on time stamp Post-edit/ QA Translate to language of choice
  16. 16. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Transcribe meetings Amazon Transcribe: Use Cases Transcribe the recordings Index text using Amazon ES Search and discover content on demand Save recordings to Amazon S3
  17. 17. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Amazon Transcribe: How It Works Deep Learning based Speech Recognition Pre-Processing Post-Processing Audio Transcription
  18. 18. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Amazon Transcribe: Challenges - High Noise Environment - Conversational Artifacts and Nuances - Cross-Talk - Code-Changing - Unknown Words - Specialized Vernacular - Low-Resource Languages and Dialects
  19. 19. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Amazon Transcribe Demo
  20. 20. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. A Sample Transcript Hello Harry I see you have a flight to Seattle tonight is that what you’re calling about? Yes I was hoping I could get a seat upgrade. Sure thing I see you are a platinum member and there is a seat in first class number 1C available. Does that work? That would be great. Ok. You are all set and I have upgraded your seat to 1C. Is there anything else I can help with? No thank you so much. Bye. High Accuracy Punctuated
  21. 21. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Entities Hello Harry I see you have a flight to Seattle tonight is that what you’re calling about? Yes I was hoping I could get a seat upgrade Sure thing! I see you are a platinum member and there is a seat in first class number 1C. available Does that work? That would be great! Ok. You are all set and I have upgraded your seat to 1C. Is there anything else I can help with? No thank you so much. Bye!
  22. 22. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Entities + Key Phrases Hello Harry I see you have a flight to Seattle tonight is that what you’re calling about? Yes I was hoping I could get a seat upgrade Sure thing! I see you are a platinum member and there is a seat in first class number 1C. available Does that work? That would be great! Ok. You are all set and I have upgraded your seat to 1C. Is there anything else I can help with? No thank you so much. Bye!
  23. 23. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Entities + Key Phrases + Sentiment Hello Harry I see you have a flight to Seattle tonight is that what you’re calling about? Yes I was hoping I could get a seat upgrade Sure thing! I see you are a platinum member and there is a seat in first class number 1C. available Does that work? That would be great! Ok. You are all set and I have upgraded your seat to 1C. Is there anything else I can help with? No thank you so much. Bye!
  24. 24. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. How Do I Use it?
  25. 25. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Amazon Transcribe Console
  26. 26. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Amazon Transcribe–SDKs transcribe.start_transcription_job( TranscriptionJobName='transcribe-demo', Media={ 'MediaFileUri': 'https://s3-us-east- 1.amazonaws.com/transcribe-demo/demo.wav' }, MediaFormat='wav', LanguageCode='en-US', MediaSampleRateHertz=16000 )
  27. 27. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Amazon Transcribe—Pricing $0.0004 per second with a minimum of 15 seconds per request Free tier: 60 minutes per month for the first year Free during preview
  28. 28. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Amazon Transcribe: Launch Customers
  29. 29. Real-time, relevant information drives better decisions for our clients Mediaportal delivers comprehensive media data and accurate search with analytics ISENTIA IS A LEADING MEDIA INTELLIGENCE BUSINESS 5,000 Clients 84/100 of the top global brands Isentia + Amazon Transcribe
  30. 30. Ingest (audio/video) Segment Store Summarize Relevance • Human summarization is slow, expensive, and time-consuming • A lot of inefficiencies and duplication of effort (same segment done twice or more) Human summarization Isentia + Amazon Transcribe 30
  31. 31. Ingest (audio/video) Segment Store Transcribe Summarize Relevance • Automated transcription to augment summarization of the content in the pipeline • Additional enrichments such as extraction of entity and topic Amazon Transcribe Isentia + Amazon Transcribe 31
  32. 32. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Howard Brown, CEO and Founder
  33. 33. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Enterprise Sales Acceleration and AI Powered Communications Platform
  34. 34. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. RingDNA Powers Great Conversations
  35. 35. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. CONVERSATION DATA IS THE HOLY GRAIL
  36. 36. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Unlocks Insights Hidden in Every Conversation Conversation AI
  37. 37. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Demo
  38. 38. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Mines Conversation Data for Actionable Insights and Learning Moments Conversation AI Labs
  39. 39. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. • Quick Onboarding • Custom Training • Effective Team Collaboration • Measurable Objectives Best Practices Libraries
  40. 40. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
  41. 41. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
  42. 42. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. How Do I Get Started? aws.amazon.com/transcribe
  43. 43. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Thank you!

×